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Extra Space Storage
- Self Storage
- Richmond, CA
About this business
Location details
4031 Lakeside Dr, Richmond, CA, 94806, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Amazing facility! Amazing team! Monica was able to help me get in two units quickly next door to one another, great customer service.
John has been so very helpful to me from assisting with my trouble opening a unit to getting a lock working. Super person to deal with. When going up/down stairs proved difficult for me, he found a ground floor unit for me. Great customer service.
Business response:
Thank you for your review, Cynthia. It's wonderful to know John has been very helpful and able to provide you with great customer service. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
All in all, this was a really good experience with this specific location of Extra Space Storage. I had the Bluetooth lock which was great. The app had problems a couple times, so that meant we had issues opening the gate to the facility and the unlocking the lock on the storage unit. This seems like something corporate needs to fix with the app. But the facility was clean and the staff was polite and helpful.
They have great customer service and an easy process for establishing an account and when exiting. Monica is really great!
Business response:
Thanks for the awesome review, Monique! It's great to hear Monica was able to provide you with great customer service! Don't hesitate to stop by the office or contact us at (510) 222-8750 if you need anything.
Great customer service! John and Monica were both attentive and kind during my rental experience. The storage space was very clean and easily accessible also affordable! I definitely recommend Extra Space Storage - especially this particular location! Thank you!
Business response:
Thank you for the great rating, Naomi. We are glad John and Monica were both attentive and kind when assisting you with your rental process. We know our customers value clean, accessible, and fairly priced facilities so we do our best to provide that. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
this is my first storage and its simple never had any problem, set date was on time never had to wait its already cleaned ready for you thanks to the staff...
Business response:
Thanks so much for the great rating, Jay. It's great to know you were met with a clean and ready-to-use unit. As always, give us a call at 888-storage if you need anything.
gran servicio con monica lo hizo muy fácil y rápido el proceso
Business response:
Gracias por sus amables palabras, Adan! Estamos comprometidos a brindar un excelente servicio al cliente. Nos alegra que Monica lo hizo muy fácil y rápido el proceso. Pasa por la oficina si necesitas algo.
Monica was so nice and helpful! She answered all of my questions and made sure that I was completely satisfied with my needs. I would really recommend this place. Thank you Monica!
Fantastic staff, clean facility. The rent sign up was a breeze! It's definitely how a storage location should be!
Business response:
We agree that our team is fantastic! Thanks for leaving a note to let them know you appreciate them, Paolo! We're so happy to hear that your experience with the cleanliness of the facility has been positive! Stop by our office if you need assistance or have any questions.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 1,128 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.