Extra Space Storage

Sharif W. 

on Yelp

7 years ago

DO NOT STORE YOUR PERSONAL THINGS OR ANYTHING VALUABLE THERE. THEY ARE TOTSL THIEVES We left the state on work assignment so we decided to store all our belongings and all our memories at this place. Furniture, clothe, children trophies pictures, TVs, game systems, total value over $ 65 K. We paid them a very expensive rent for over 18 months (monthly rent $550), total rip-off considering the horrible service they give. They are not personal, they are not considerate and totally uninformative and they are after the good s... read more

Shelia K. 

on Yelp

8 years ago

I just had the worst customer service experience at this location. I have a unit and have packages delivered here. On more than 1 occasion, my packages have been delivered to the wrong unit. I have to spend time, with an associate that works for the facility, looking for my packages in other customer units. I had an order of 21 boxes shipped here. The office logged that I received 9 boxes. 17 were delivered to me. 3 were delivered to Someone else's unit, and 1 is still missing. I contacted the manager at the faci... read more

Osvaldo D. 

on Yelp

9 years ago

Very slow customer service. It's 1:30 in the afternoon and only one persone attending customers. Where are the other workers? There are three people waiting to be helped. This is indicative of poor management and poor customer service. I would leave this location if there was a location closer to my house. 

Stephanie P. 

on Yelp

10 years ago

This review is for that dude I ran into today..Been using their storage services for at least 2 years..I come here all the time for my collectibles, and when I'm shipping items..my storage is at of a size, 12x12 and loaded with boxes from wall to wall, floor to ceiling..it was 1200 pm, DAYLIGHT..i came through the gate..parked my car..usually I start doing my work but at times when I'm tired I take a nap in my car to catch up with my energy..I just worked night shift, so it's expected that I'll be sleepy around this time..th... read more

D H. 

on Yelp

11 years ago

This company unfairly raises the monthy rental price after gaining a customer's business and confidence. I called around for several quotes before choosing a storage facility, and they provided the lowest rate by far. Turns out that they then raise the rent by a significant amount every six or so months. I would have preferred to go with a local mom and pop storage facility had I known, which would have been cheaper in the long run. Beware of online deals or deals through the national call centre- they are much cheaper than ... read more

Carmen M. 

on Yelp

11 years ago

Beware of Extra Space Storage Increasing Fees Significantly! Go With Local Storage Company. When I signed the contract in July 2014, I was surprised to read that they could raise their rates anytime. This didn't seem right to me. When I asked the manager, Selma, about this, she said they rarely raise the rates. But, after only 3 months of paying the contract amount of $160, I was sent a notice that the monthly rate was going up $20. When I called the regional office they said that they raise rates every 5 months or so. I ... read more

Joe J. 

on Yelp

11 years ago

The rate increases every 6 to 8 months from the time your 1st months 6 months rental is over. No long term contracts. Not very competitive in regards to pricing thereafter. (i.e. - I noticed a different on-price for the unit that I was already currently renting. I called to inquire but the rep. said that because I was already a customer, I couldn't get on-line rate. Hence, the reason I was online looking for storage was because my current rate had increase twice within a 12 month period - I'd rather take my business els... read more

Winter M. 

on Yelp

11 years ago

You do NOT have to buy insurance, tell them you want to sign the opt out form for insurance, they have an opt out form standing by. If they look confused or look at you like you're crazy, just look back like they're crazy for trying to force insurance on you. Yes they reserve the right to raise your rent every 6 months, They will do so for at least the first two 6-month cycles. They say they give you notice, but at other Extra Space facilities, I was given no notice, so watch the bank statement if you do automatic bank tran... read more

Johnny W. 

on Yelp

12 years ago

Started out great. The person helping me on the phone was helpful and was able to reserve my space with zero hassle. Told me reservation was good for 7 days and I can just go in and fill out the paperwork the day I'm moving in. The day of move in, I have my movers on their way and I just finished filling out paperwork. NOW they lay on me that they need me to purchase their insurance or they can't rent me the unit. Zero mention of insurance in previous quotes/conversations, no other storage facility has even offered in... read more