Extra Space Storage

Ashley C. 

on Yelp

15 years ago

Employees at this location really know what they're doing. They are extremely helpful and upbeat. Got 50% off our first month's cost. Had a great experience here, would recommend to everyone! :) 

holly c. 

on Yelp

16 years ago

Being a victim of the recession was tough, but going to Extra Space Storage made it more bearable. The customer service and prices were top notch. The move into the Storage facilities were simple and I can trust that our stuff is safe. 

Annamarie P. 

on Yelp

2 months ago

Really disappointed in their service. They increased my monthly rent by almost $60 without notifying me. I had to find out when my automatic payment alert came on. When it happened last Sunday- I couldn't get a hold of anyone to talk to about this since their offices were closed on Sundays. They have all these promos in the beginning and they lock you in and increase the charges without notifications. After only a few months they start raising the rental charges. Very frustrating. I will have to find a new storage location ... read more

Rosalee N. 

on Yelp

a year ago

The upstairs is full of rats even in my unit eating up my traveling bag! And not only that! The manager out all person should be more kind to customers! She's very rude! She needs more training how to deal with customers!!! She needs to go back to training school to learn how to deal with people!!! 

S S. 

on Yelp

a year ago

We emptied our storage unit today. Im so glad to be leaving this place. Their outrageous fees continue to rise randomly. After the unit was empty, I went to the office to close my account. I informed the office person that I still had two weeks left and would i be getting a refund. She informed me they don't give refunds! Its all about the money for this establishment. You will be better off going to a different place for your storage needs. 

Mike G. 

on Yelp

a year ago

I moved out of my unit today and there was Rat poop and urine all over our stuff. My wife's wedding dress was there and it is destroyed due to rat urine. This place is not what I thought it would be. I would never recommend a place that lets this happen to their customers. 

Stacey N. 

on Yelp

a year ago

DO NOT STORE YOUR BELONGINGS HERE. First off, like others have mentioned, we also found rat droppings in our unit. Luckily, all of our stuff was in plastic containers. But that isn't even the worst of it. After storing our belongings here for months, we went to start emptying our unit out and noticed the people in the unit next to ours had CUT OUT A HUGE PORTION OF THE SHARED WALL to get into our unit. We have no idea how long they had access to our unit. And the very worst part is, admin at Extra Space Storage is doing abso... read more

Jan P. 

on Yelp

a year ago

This business is incredibly dishonest, fraudulent and run by crooks. As proof, these extra space storage crooks advertise a 4x8 storage unit for $130 but as a long time customer, I'm charged $188 for the same 4x8 unit and now the Extra space storage crooks want to increase my rate to $220!!! Ridiculous!!!! Do not do business with this dishonest and unethical company. 

Robert G. 

on Yelp

2 years ago

If you have to accept the burden of a storage facility unit and if alongside north 280 is useful, then do yourself a favor and talk to Jovita the store manager at 3601 Junipero Serra. Jovita gets 5 stars. But the facility overall loses 1 star due to not providing access to my unit after 10 pm, and because their staff buggy doesn't have a magnet on the bottom to pick up nails and screws and stray metal shards from the ground as they travel around the property.