Extra Space Storage

sdr d. 

on Yelp

6 years ago

It is what you'd expect. A basic storage place and nothing special. I gave them 2 stars because my bill has been going up every few months the past year. We recently got a notice stating our bill will increase by $40/month due to market changes. I go online to view costs and my same unit is actually $60/month less now! They hook you in on the deal and gradually increase your rent assuming we would not move out. We out. @publicstorage is down the street and cheaper. See my pics. ***Update, Extra space Storage's respon... read more

Marwa M. 

on Yelp

6 years ago

If I could give a Zero star I would. They are in the business of SELLING people's stuff and not STORING. They attracted us with one month free. We stored our life belongings because my husband got a job overseas. We were with them for 2 years, and every time we would call for service it is either a very unprofessional response or a person who can't understand English. The Manageress is a horrible human and the leader of it all. She lies and she does not care. We were late for our payment and when we called the office, the pe... read more

Sharif W. 

on Yelp

7 years ago

DO NOT STORE YOUR PERSONAL THINGS OR ANYTHING VALUABLE THERE. THEY ARE TOTSL THIEVES We left the state on work assignment so we decided to store all our belongings and all our memories at this place. Furniture, clothe, children trophies pictures, TVs, game systems, total value over $ 65 K. We paid them a very expensive rent for over 18 months (monthly rent $550), total rip-off considering the horrible service they give. They are not personal, they are not considerate and totally uninformative and they are after the good s... read more

Shelia K. 

on Yelp

8 years ago

I just had the worst customer service experience at this location. I have a unit and have packages delivered here. On more than 1 occasion, my packages have been delivered to the wrong unit. I have to spend time, with an associate that works for the facility, looking for my packages in other customer units. I had an order of 21 boxes shipped here. The office logged that I received 9 boxes. 17 were delivered to me. 3 were delivered to Someone else's unit, and 1 is still missing. I contacted the manager at the faci... read more

Osvaldo D. 

on Yelp

9 years ago

Very slow customer service. It's 1:30 in the afternoon and only one persone attending customers. Where are the other workers? There are three people waiting to be helped. This is indicative of poor management and poor customer service. I would leave this location if there was a location closer to my house. 

Stephanie P. 

on Yelp

10 years ago

This review is for that dude I ran into today..Been using their storage services for at least 2 years..I come here all the time for my collectibles, and when I'm shipping items..my storage is at of a size, 12x12 and loaded with boxes from wall to wall, floor to ceiling..it was 1200 pm, DAYLIGHT..i came through the gate..parked my car..usually I start doing my work but at times when I'm tired I take a nap in my car to catch up with my energy..I just worked night shift, so it's expected that I'll be sleepy around this time..th... read more

D H. 

on Yelp

10 years ago

This company unfairly raises the monthy rental price after gaining a customer's business and confidence. I called around for several quotes before choosing a storage facility, and they provided the lowest rate by far. Turns out that they then raise the rent by a significant amount every six or so months. I would have preferred to go with a local mom and pop storage facility had I known, which would have been cheaper in the long run. Beware of online deals or deals through the national call centre- they are much cheaper than ... read more

Carmen M. 

on Yelp

10 years ago

Beware of Extra Space Storage Increasing Fees Significantly! Go With Local Storage Company. When I signed the contract in July 2014, I was surprised to read that they could raise their rates anytime. This didn't seem right to me. When I asked the manager, Selma, about this, she said they rarely raise the rates. But, after only 3 months of paying the contract amount of $160, I was sent a notice that the monthly rate was going up $20. When I called the regional office they said that they raise rates every 5 months or so. I ... read more

Joe J. 

on Yelp

11 years ago

The rate increases every 6 to 8 months from the time your 1st months 6 months rental is over. No long term contracts. Not very competitive in regards to pricing thereafter. (i.e. - I noticed a different on-price for the unit that I was already currently renting. I called to inquire but the rep. said that because I was already a customer, I couldn't get on-line rate. Hence, the reason I was online looking for storage was because my current rate had increase twice within a 12 month period - I'd rather take my business els... read more