Extra Space Storage

Geri M. 

on Yelp

a year ago

When I selected Extra Space Storage, I believed their ads that the facility was safe and secure. WRONG! I had two interior storage units at the San Ramon location. Last year, one of the units was broken into, along with two other units on that asile. At the time, i was led to believe that this was a unique occurrence. As it did not appear that anything had been removed, I did not think much of it. However, this past March, my other unit was broken into, but the thieves put on their own lock. When the lock was cut off... read more

Sheila G. 

on Yelp

a year ago

I have had a storage unit here for 3 years. In that time, the price increased 50%. Recently, the manager notified me that my lock (which I purchased from Extra Space) was unlocked and that I should come inspect my unit. The unit was burglarized. The perpetrators broke my lock and left it on the door. I learned that there have been several other thefts at the facility and this seems to happen frequently within the industry. While the facilities look clean and tidy, there are no internal cameras to document visitors once they ... read more

John H. 

on Yelp

3 years ago

Beware...BAIT and SWITCH! I rented a unit in June and received a notice that my rent will go up in October by 33%! I now know that at least one class action suit has been filed against the company. They don't even answer the phone number listed on the rate change notice. 

Micole B. 

on Yelp

3 years ago

So I came to store a few items and completed the application online. I have two different drivers license from different states. I somehow completed the application incorrectly which I assume caused red flags. Ive rented at extra space in the past, so there's nothing bringing in my drivers license wouldn't clear up. I found out upon arrival I couldn't get in. I called in the next day to ask what was going on Graham explained I needed to bring my identification in so I did. There was a lady there to gave me a hassle about my ... read more

Raindrop T. 

on Yelp

4 years ago

The rent was almost doubled within a month! It is insane, especially during this difficult time for everyone. New customers are charged less for the same unit than an existing customer. This place does not value their customers' loyalty. 

Katrina L. 

on Yelp

5 years ago

I would give this place ZERO stars after my disgusting experience here yesterday. I went in looking for a unit, as soon as I walked in I was greeted by Graeme Pittock, as soon as i was greeted I notice him look DIRECTLY at my breasts. I let it slide as mistakes happen, BUT it was continuous. He repeatedly was looking directly at my chest the entire time we were talking. I felt completely violated. I wasn't with my husband, and I was in shock, I didn't know what to say or do at the time. I let him show me a unit, and as i g... read more

Kamyar J. 

on Yelp

5 years ago

This place use to be very good, last several times I rent unit from them, they treat you very well and their service was great. Few days ago I made a reservation online for first floor 5x10 unit and made an appointment to come today. I showed up today and the lady said that they have sold my reserved unit to someone else and she no longer has the unit I reserved for available. My only option was upgrade to bigger unit for 100 dollars more per month or go to 3rd floor for same price of 130. My only question was why did you r... read more

Power I. 

on Yelp

8 years ago

So let me start by saying I was a customer for a year and was very happy with the facility and staff until an incident that happened yesterday that I think they should be held accountable for and potential renters should be aware of. I need a space again to store a vehicle and contacted them the other day. The woman (forgot her name) who works there spoke to me on the phone. She was very helpful and said she would hold the spot for a day for me until I could get there the following day to take care of paperwork. We dis... read more

Jose R. 

on Yelp

9 years ago

Beware doing business with this company. Four years ago, my rent started off at $193 per month. Since they have never seen a rate increase they did not like, they just raised it again up to $331 per month. Whatever rate they promise you, you can be sure that you will not be paying that rate for long. Check out how they have jacked up my rates over time: July 2012 = $193 December 2012 = $211 September 2013 = $241 June 2014 = $268 March 2015 = $286 December 2015 = $305 September 2016 = will be $331 Tell me what else in y... read more