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Extra Space Storage
- Self Storage
- San Ramon, CA
About this business
Location details
300 Deerwood Rd, San Ramon, CA, 94583, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Great location in the center of San Ramon and highly secure. Gate hours are way longer than most places I have ever used before. The gate itself is at an odd angle so be careful when pulling in and out, but otherwise, a professional storage place that I highly recommend.
Gave notice of move out date online but didn't call the onsite manager (Graham), which apparently is what you need to do in order to get an adjustment on your bill. I was billed the full month's fee on 16th and move out date was the 19th. No accommodation or adjustment given. Annoyed and disappointed. Leaves a bad taste in my mouth about the company.
Business response:
We value your input. Please contact us at (925) 831-3999 to discuss your concerns further.
When I selected Extra Space Storage, I believed their ads that the facility was safe and secure. WRONG! I had two interior storage units at the San Ramon location. Last year, one of the units was broken into, along with two other units on that asile. At the time, i was led to believe that this was a unique occurrence. As it did not appear that anything had been removed, I did not think much of it. However, this past March, my other unit was broken into, but the thieves put on their own lock. When the lock was cut off... read more
Business response:
Hi Geri, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (925) 831-3999?
I have had a storage unit here for 3 years. In that time, the price increased 50%. Recently, the manager notified me that my lock (which I purchased from Extra Space) was unlocked and that I should come inspect my unit. The unit was burglarized. The perpetrators broke my lock and left it on the door. I learned that there have been several other thefts at the facility and this seems to happen frequently within the industry. While the facilities look clean and tidy, there are no internal cameras to document visitors once they ... read more
Business response:
Hi Sheila, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
Beware...BAIT and SWITCH! I rented a unit in June and received a notice that my rent will go up in October by 33%! I now know that at least one class action suit has been filed against the company. They don't even answer the phone number listed on the rate change notice.
So I came to store a few items and completed the application online. I have two different drivers license from different states. I somehow completed the application incorrectly which I assume caused red flags. Ive rented at extra space in the past, so there's nothing bringing in my drivers license wouldn't clear up. I found out upon arrival I couldn't get in. I called in the next day to ask what was going on Graham explained I needed to bring my identification in so I did. There was a lady there to gave me a hassle about my ... read more
The rent was almost doubled within a month! It is insane, especially during this difficult time for everyone. New customers are charged less for the same unit than an existing customer. This place does not value their customers' loyalty.
Business response:
Hi Raindrop, thank you for sharing your feedback with us. We'd like to discuss your concerns regarding your rate increase in more detail. Can you give us a call at 888-storage?
I would give this place ZERO stars after my disgusting experience here yesterday. I went in looking for a unit, as soon as I walked in I was greeted by Graeme Pittock, as soon as i was greeted I notice him look DIRECTLY at my breasts. I let it slide as mistakes happen, BUT it was continuous. He repeatedly was looking directly at my chest the entire time we were talking. I felt completely violated. I wasn't with my husband, and I was in shock, I didn't know what to say or do at the time. I let him show me a unit, and as i g... read more
Business response:
Hello Katrina. We appreciate your feedback so we can improve. Providing a great customer experience is very important to us, and we are sorry that your initial experience did not meet that standard. Thank you for letting us know about your visit to Extra Space Storage. Please give us a call at 888-STORAGE if there is anything we can do to assist you.
This place use to be very good, last several times I rent unit from them, they treat you very well and their service was great. Few days ago I made a reservation online for first floor 5x10 unit and made an appointment to come today. I showed up today and the lady said that they have sold my reserved unit to someone else and she no longer has the unit I reserved for available. My only option was upgrade to bigger unit for 100 dollars more per month or go to 3rd floor for same price of 130. My only question was why did you r... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,093 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open on Monday at 9:30 a.m.