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Extra Space Storage
- Self Storage
- Long Island City, NY
About this business
Location details
36-02 Northern Blvd, Long Island City, NY, 11101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 09:30 a.m. to 6:00 p.m. |
The guy at the front desk was very disrespectful, completely ignoring me when I came in to inquire about a unit. Just lost a potential customer.
PROS: Courteous and Professional Staff. Here comes the "fine print" that they don't tell you. 1. Add $10 EXTRA for "mandatory" insurance per month. They say they will "honor" it in the event of an disaster. Good luck with that. 2. NO 24 hours access. Closes at 8PM latest or earlier (weekends) 3. Only 4 loading docks. 4. WITHIN 3 MONTHS OF RENTING, PRICE INCREASED BY $20 per month. Penny Wise Pound Foolish. This seems too big a jump to be reasonable. Know what you're getting yourself into. I'm getting the heck of out her... read more
With so many storage places in Astoria, this one is nothing special and not worth it. Their "first month free" offer is only available for super small storage spaces, there is no dumpster on site to throw out things you don't want/need any longer, and they charge a hefty fee if you leave anything that needs to be removed. Their customer service is weak at best, and there are only 4 parking spaces at the loading dock. With so many options in the same area, I would definitely recommend looking into a different place.
If you care about your stuff, do NOT go here. So disappointed. Oh God...where do I start? Their back loading dock was first blocked by cars that belonged to the building across the street...20 minutes wasted there..( I pay the movers by the hour) then once the dock was cleared..it couldn't accommodate the height of a standard moving van...okay..really?? Another 20 minutes for them to have to go around the block and WAIT for a front loading dock to free itself. Okay fine...I'm okay with it..things happen..but when they took m... read more
I have to agree with Jason. I changed storage spaces (I was at American SelfStorage) because this one is closer to my new home. The contract may have it in fine print, but the rent increases are ludicrous. My 5x10 started at $134 and within 5 MONTHS it was raised to $155. I will try to get my 10 dollar discount because I do have renter's insurance, but those rates are a rip off. The only reason I give them 1 star is because the people working there are nice.
Everything is great at the beginning. Then, try to get the truck rental rebate they told you about. It took months to get the $50 back. They'll force you to pay $10/month for insurance unless you have renters insurance. I provided proof of renters insurance after the first month - they took off the $10/month fee, but JACKED MY RENT RATE UP ... $10/month. They site the fine print in the contract that says "at times we may find it necessary to change our rates." And in less than a year they have raised my rent rate twice. Went... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 3,816 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 8:00 a.m.