Extra Space Storage

Erin E. 

on Yelp

14 years ago

I'm starting a Yelp account just to rave about this place. I reserved a unit online ahead of time, and when I got there, Julie, who was working the desk, got me an even better price! She walked around with me to find a unit that I liked, and was really pleasant the entire time. She made sure to tell me all of the deals and discounts I could take advantage of, as well, which I really appreciated. My move was really stressful (aren't they all?), and when it became clear that I reserved a unit that was too small and that I w... read more

Frieda K. 

on Yelp

14 years ago

I don't usually write Yelp reviews, but this place is fantastic. Or at least, Matt is fantastic, the sweet guy who was there when I moved in. I was running late (which meant he had to work late), yet he didn't make a fuss about it, just helped me move in. If all the employees here are as nice as that, then Extra Space Storage has my vote for five stars! 

Dee S. 

on Yelp

15 years ago

Extra Space had a great deal for first time renters, not sure if it's still happening. First month is free, you just pay activation and insurance, plus you need a lock. First month was $30, thereafter it was $130 including tax for a 5x10 space. Facility is clean, they have multiple spots to drive your moving up to so you can unload your stuff. The place is massive, so moving in and out is not a problem because it's not crowded. Staff even helped me move a couple of heavy items from my van to the platform when I was movi... read more

Christina V. 

on Yelp

16 years ago

the guys are all great and the one woman. i'm sorry, i can barely remember my own name. but the important thing is the facility is clean, you guys are efficient and pleasant. thanks for being great! christina 

Brendan L. 

on Yelp

6 days ago

The ladies here are beyond rude, disrespectful, and unprofessional. cursing at each other, taking personal phone calls on loud speakerphone, eating chinese takeout in front of customers. what the hell kind of customer service is this? don't bother wasting your money here unless you like being treated like garbage. 

Jacki S. 

on Yelp

2 months ago

Jenny was rude, not solutions-oriented and unpleasant to deal with. Picture this: a customer shows up as instructed to by Extra Space for a move-out, with a cross-country moving company and is told that the Extra Space "policies" somehow forbid that *longtime paying customer* to move out of their own storage unit. What you would expect from customer service: 1) Customer is told they are forbid from moving out due to certain policies despite being there with ID and movers 2) Customer is apologized to for the inconvenience ... read more

Jess S. 

on Yelp

a year ago

Extremely dissatisfied with Extra Space Storage (Long Island City, NY location). They use extremely shady advertising tactics to get prospects to sign up at an affordable, competitively priced monthly rate, then they will jack up your rate 2-3 months later! I fell for a $65 promotional price for my storage unit, when I signed up in December 2023. By March of 2024, I realized I was getting charged $100 a month. Extra Space Storage was charging me almost double for what I signed up for! When I called to tell them I was be... read more

Kate G. 

on Yelp

2 years ago

Everything good, the employees so helpful and amazing. Very reasonable prices and clean space 

Khaled E. 

on Yelp

3 years ago

if you have been screwed by extraspace storage like me weather by fraudulently charge you extra or by forcing you to buy insurance by claiming its mandatory, please contact me at (646) 321-2331. my name is ken. we can file for a class action lawsuit which will cost you nothing. last class action suit against storage companies awarded cients of a 100 million dollars for unfair and fraudulent actions (646) 321-2331.