Extra Space Storage

Frieda K. 

on Yelp

14 years ago

I don't usually write Yelp reviews, but this place is fantastic. Or at least, Matt is fantastic, the sweet guy who was there when I moved in. I was running late (which meant he had to work late), yet he didn't make a fuss about it, just helped me move in. If all the employees here are as nice as that, then Extra Space Storage has my vote for five stars! 

Dee S. 

on Yelp

15 years ago

Extra Space had a great deal for first time renters, not sure if it's still happening. First month is free, you just pay activation and insurance, plus you need a lock. First month was $30, thereafter it was $130 including tax for a 5x10 space. Facility is clean, they have multiple spots to drive your moving up to so you can unload your stuff. The place is massive, so moving in and out is not a problem because it's not crowded. Staff even helped me move a couple of heavy items from my van to the platform when I was movi... read more

Christina V. 

on Yelp

16 years ago

the guys are all great and the one woman. i'm sorry, i can barely remember my own name. but the important thing is the facility is clean, you guys are efficient and pleasant. thanks for being great! christina 

Jess S. 

on Yelp

a year ago

Extremely dissatisfied with Extra Space Storage (Long Island City, NY location). They use extremely shady advertising tactics to get prospects to sign up at an affordable, competitively priced monthly rate, then they will jack up your rate 2-3 months later! I fell for a $65 promotional price for my storage unit, when I signed up in December 2023. By March of 2024, I realized I was getting charged $100 a month. Extra Space Storage was charging me almost double for what I signed up for! When I called to tell them I was be... read more

Kate G. 

on Yelp

2 years ago

Everything good, the employees so helpful and amazing. Very reasonable prices and clean space 

Khaled E. 

on Yelp

2 years ago

if you have been screwed by extraspace storage like me weather by fraudulently charge you extra or by forcing you to buy insurance by claiming its mandatory, please contact me at (646) 321-2331. my name is ken. we can file for a class action lawsuit which will cost you nothing. last class action suit against storage companies awarded cients of a 100 million dollars for unfair and fraudulent actions (646) 321-2331. 

George C. 

on Yelp

3 years ago

My father has had a unit with this company since 2014 and I'm sad to say he fell critically ill and was hospitalized in late August of this year. I took a leave of absence from work to care for him since his prognosis was so dire. While caring for him I realized he may have not been paying his storage bill so I reached out to the company to find out the status of his space. I ended up speaking to the general manager Jen Elisa and she was not empathetic to the situation in the least and offered no help whatsoever except to t... read more

Moran D. 

on Yelp

3 years ago

I am so glad to be gone! My storage unit flooded. Several boxes of books and a few irreplaceable items destroyed. They told me I had to haul my moldy belongings out myself and dispose of them elsewhere. There was more waterlogged stuff than my car could hold! I assumed they would repair the leak - it was clear that the water ran into my unit from another unit. I was dead wrong. A month later, my unit flooded again. I had taken steps to protect things, but two more boxes were destroyed, including things I cannot rep... read more

Karen T. 

on Yelp

4 years ago

Got a letter a month after moving in (and paying the move-in fee) that they were renovating and we needed to move out. Went in person and negotiated moving to a different storage unit, and lugged all of our stuff to a different space. Then, suddenly our rent was raised 35%. When I called to inquire why, I was rudely told that they were allowed to do that because it's in the lease. Really wish I had read the other reviews here saying similar things. Do not rent a storage space from this place.