Extra Space Storage

Patti S. 

on Yelp

9 years ago

I would NOT rent a storage unit here again. The hours for accessing your unit are inconvenient (essentially business hours, beginning at 9:30). The units themselves have multiple pipes running through them and have awkward angles instead of being rectangularly shaped like all other rooms. The manager Jesse is blase and uninterested. He gave the impression that he didn't care about your concerns and didn't make an effort to have pleasant customer exchanges. 

D K. 

on Yelp

11 years ago

Beware, I almost agreed to store property at this facility but the lease they provided permits the company to amend the terms without any agreement of the renter. This seems to grant the company the right to raise rents whenever it chooses. Their manager Juan informed me that they may exercise this right usually after 3-4 months of rent. I asked to edit this provision and was informed by both Juan and a member of the MD corporate office that the lease is "as-is" and no edits are permissible. There are other issues that in... read more

Bob D. 

on Yelp

11 years ago

This is essentially a criminal enterprise. They slap you with rent increases every few months because they know it is a pain in the neck to move stuff out, and that you need the storage otherwise you would never have rented space. They have been horrible for many years to me, and I should have moved out long ago, but I get busy and delay it. The last rent increase, however, should be the last straw. They did not even notify me that they had increased the rent, and then they started slapping late fees on me. No amount of... read more

Chris S. 

on Yelp

11 years ago

As David L. said in his review: "Decent in the beginning, but ***beware*** if your stuff is stored for more than a couple of months. Our initial experience was pretty good, much as others have reported: not very good hours, and on the expensive side, but clean building and central location, and also a decent move-in special (I think we got 1 month free initially). Most of the other reviews here mention this." This nails it. They basically will increase your rent every couple of months. I figured I had locked in a 12 mont... read more

David L. 

on Yelp

12 years ago

Decent in the beginning, but ***beware*** if your stuff is stored for more than a couple of months. Our initial experience was pretty good, much as others have reported: not very good hours, and on the expensive side, but clean building and central location, and also a decent move-in special (I think we got 1 month free initially). Most of the other reviews here mention this. What the other reviews *don't* mention are the problems you run into if your stuff is there for more than 4 or 5 months. They literally increase ... read more

Herschel C. 

on Yelp

12 years ago

I find the staff at the location good. The only good thing about the facility is the location. I commend Extra Space management by requiring all issues be dealt with at the store level. Unfortunately with that responsibility does not come the authority to deal with issues. This building is about 10 stories tall and full of storage units. They have only a handful of carts. I've complained to local management about it and they say that people leave them in upper floors (which is not my problem). I've said that they need... read more

James D. 

on Yelp

13 years ago

The location couldn't be better, that is why I am giving them the 2nd star. Unfortunately the staff are less than friendly, the hours of operation are lousy. Lastly, they increased my monthly fee by quite a bit this month. I'm starting to wonder if I should bother to move my items to another storage facility or just part with them. 

Gerald D. 

on Yelp

13 years ago

I was very disappointed in the service I received from this location. The majority of the employees are very helpful with exception to one Assistant Manager. His behavior was alienating and when I complained to the corporate office their concern was more about my account being paid up, which it was. Even the hours are not very accommodating I was in a rush to find a spot. If I had known that the corporate customer service was as pathetic as the one assistant manager I encountered I would have never gone to Extra Space St... read more

Blaine F. 

on Yelp

13 years ago

My experience with Extra Space started out with a lot of great potential. They have an excellent location on U Street, between 14th and 16th. I was able to reserve online and take advantage of a special for a free first month. That was the last thing that went well. I was moving from Portland, Oregon to DC and I was driving the whole way in a moving truck. I was about 20 minutes out of the city at 5:30 that day (a Saturday) and called ahead to be sure someone would be able to stay in the office so I could finish the paperw... read more