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Extra Space Storage
- Self Storage
- Washington, DC
About this business
Location details
1420 U St NW, Washington, DC, 20009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The location couldn't be better, that is why I am giving them the 2nd star. Unfortunately the staff are less than friendly, the hours of operation are lousy. Lastly, they increased my monthly fee by quite a bit this month. I'm starting to wonder if I should bother to move my items to another storage facility or just part with them.
I was very disappointed in the service I received from this location. The majority of the employees are very helpful with exception to one Assistant Manager. His behavior was alienating and when I complained to the corporate office their concern was more about my account being paid up, which it was. Even the hours are not very accommodating I was in a rush to find a spot. If I had known that the corporate customer service was as pathetic as the one assistant manager I encountered I would have never gone to Extra Space St... read more
My experience with Extra Space started out with a lot of great potential. They have an excellent location on U Street, between 14th and 16th. I was able to reserve online and take advantage of a special for a free first month. That was the last thing that went well. I was moving from Portland, Oregon to DC and I was driving the whole way in a moving truck. I was about 20 minutes out of the city at 5:30 that day (a Saturday) and called ahead to be sure someone would be able to stay in the office so I could finish the paperw... read more
Horrible customer service!! Every time you pay to place your personal belonging is a storage you expect to have a piece of mind that your belongings are save and that the staff will take care of you. The staff is very passive and unprofessional. There is a lack of work ethics.Also, the hours are impossible for people that have a day-job. Do yourself a favor and avoid this place
(When Customer Service goes flying OUT the Window!!!!) Horrible experience, Horrible experience, Horrible experience, and Very Poor Customer Service!!!!!!! We had a mix-up with quotes, So, instead of addressing these issues, the ONLY suggestion was for me to moved my things to a smaller unit.!! I found the STAFF very useless in the help dept.
Horrible experience, they will foreclose on your storage unit without actually interacting with you. If you want a place that takes care of your belongings and does more than the bare minimum before exercising the nuclear option, go elsewhere. As a customer you expect basic things, like billing to be transparent and user-friendly. However, the company has an antiquated system in place with paperwork. They are stuck in an era before the advent of electronic communications. Everything must be done on site. When I set-up th... read more
Stay away from this place. I've had my unit there for 3 years, and my rate has gone up 5 times. I also had two units for two of those years. And, their hours SUCK.
I'd recommend avoiding this place. I agree with much of what the other reviewers have posted: this place could be great due to it's location and the friendliness of the staff, but the hours and ever-increasing monthly fee completely negate any of the good. As another poster mentioned, this place is only open during typical "office hours" during the week and on a limited weekend schedule - an almost impossible schedule if you work a "regular" job. They have no open hours after 5pm and they lock the entry gate 30 minutes prior... read more
Location is awesome, but their hours simply suck. If you have a day job you will not be able to get there - they open at 9:30am and close at 5pm, and on the weekends they close at 5pm on Sat and 2:30pm on Sun. These are the gate hours, which are the ones that matter - they won't let you in even if the office is still open. On the other hand, the two in Arlington (about a 15 minute drive) are open all week 6am-10pm. The area is sketch after dark which I am sure why they close with the office, but they could extend gate hours... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,533 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.