Extra Space Storage

A G. 

on Yelp

7 years ago

After just four months, our rent was increased without prior notice. The regional manager was unable to explain why we had not been notified in advance as specified in the agreement or tell us how often or how much the rent would be increased going forward. In addition, we found mildew in our unit after being reassured that this had never been an issue at the location before. The location and regional management were slow to respond, rude, and unconcerned with addressing either issue. We ended up moving everything to a new u... read more

Billy P. 

on Yelp

7 years ago

They significantly raised my rate after 2 months! It is typically difficult to find a place to park and I've witnessed 2 accidents here because of the tight parking. This is not to mention that their hours are awful. You have to take time off of work to go to your unit if you're a 9-5er. Avoid this place! 

Tierney T. 

on Yelp

8 years ago

I've rented here for only five months before receiving a notice that my rate increased over 15%. Despite the hassle of moving in and out of another storage unit, I'm headed elsewhere. Because you're on a month-to-month contract, they're able to increase rent whenever they want without a ceiling. At $15/month increases, I'll happily find somewhere else. It's worth noting that although the hours are abysmal, I've had positive experiences with the people who work here. They've always been polite and helpful, but it unfortu... read more

Patti S. 

on Yelp

9 years ago

I would NOT rent a storage unit here again. The hours for accessing your unit are inconvenient (essentially business hours, beginning at 9:30). The units themselves have multiple pipes running through them and have awkward angles instead of being rectangularly shaped like all other rooms. The manager Jesse is blase and uninterested. He gave the impression that he didn't care about your concerns and didn't make an effort to have pleasant customer exchanges. 

D K. 

on Yelp

10 years ago

Beware, I almost agreed to store property at this facility but the lease they provided permits the company to amend the terms without any agreement of the renter. This seems to grant the company the right to raise rents whenever it chooses. Their manager Juan informed me that they may exercise this right usually after 3-4 months of rent. I asked to edit this provision and was informed by both Juan and a member of the MD corporate office that the lease is "as-is" and no edits are permissible. There are other issues that in... read more

Bob D. 

on Yelp

10 years ago

This is essentially a criminal enterprise. They slap you with rent increases every few months because they know it is a pain in the neck to move stuff out, and that you need the storage otherwise you would never have rented space. They have been horrible for many years to me, and I should have moved out long ago, but I get busy and delay it. The last rent increase, however, should be the last straw. They did not even notify me that they had increased the rent, and then they started slapping late fees on me. No amount of... read more

Chris S. 

on Yelp

11 years ago

As David L. said in his review: "Decent in the beginning, but ***beware*** if your stuff is stored for more than a couple of months. Our initial experience was pretty good, much as others have reported: not very good hours, and on the expensive side, but clean building and central location, and also a decent move-in special (I think we got 1 month free initially). Most of the other reviews here mention this." This nails it. They basically will increase your rent every couple of months. I figured I had locked in a 12 mont... read more

David L. 

on Yelp

11 years ago

Decent in the beginning, but ***beware*** if your stuff is stored for more than a couple of months. Our initial experience was pretty good, much as others have reported: not very good hours, and on the expensive side, but clean building and central location, and also a decent move-in special (I think we got 1 month free initially). Most of the other reviews here mention this. What the other reviews *don't* mention are the problems you run into if your stuff is there for more than 4 or 5 months. They literally increase ... read more

Herschel C. 

on Yelp

12 years ago

I find the staff at the location good. The only good thing about the facility is the location. I commend Extra Space management by requiring all issues be dealt with at the store level. Unfortunately with that responsibility does not come the authority to deal with issues. This building is about 10 stories tall and full of storage units. They have only a handful of carts. I've complained to local management about it and they say that people leave them in upper floors (which is not my problem). I've said that they need... read more