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Extra Space Storage
- Self Storage
- Washington, DC
About this business
Location details
1420 U St NW, Washington, DC, 20009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
They are rude and the prices are high. I rented the unit and in two months they went up $70. When ask them they said its the market price. When I search the market fir 5x8 unit it's less then $100. But they charging me $140. I'm moving out DON'T GO THER!!!!!!!!
Business response:
Hi Treliease, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally and would like to speak with you directly about your concerns. Please give us a call at 888-storage. Thank you for taking the time to leave us a review.
Completely unreliable and cannot be trusted. On moving day, I was not able to enter the facility or access my unit. I tried entering my code on the pinpad several times, and when I finally called their customer service, I was told that all their pinpads were not working. The only solution they offered was that I return the next day. And this was AFTER I arrived at their facility and was sitting outside in a rented UHaul with all of my things in the truck waiting to be unloaded. I told them I couldn't return the next day bec... read more
Business response:
Hi Fatima, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Inconsistent access. Staff will lock up early, claiming the business is closed. Clearly the gate is closed to vehicles at 5:30, but office hours are printed on the front door as "open until 6:00pm." Don't believe it.
Business response:
Holmes, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
DO NOT STORE WITH Extra Storage location #776. Here's how this location handles customer needs: Upon reaching out to the store, I was connected with June who was very helpful and understanding our needs. I explained that we currently have shipments arriving on-site as frequent as once a week to our unit. Most packages are toilet paper and paper towels at 20 or so lbs per box, but some do go up to around 60lbs per box. After reviewing our contract it outlines "excessive weight" but does not provide am identify of the thres... read more
Like others mentioned, they will raise your rate after a couple of months. We had two units starting at staggered dates. Both rates increased in lockstep. Also, when we started they said the temperatures stay even throughout the year. Not true. It gets very warm inside during the summer. Lastly, the driveway is too small and narrow. Lots of accidents. Two stars instead of one because their staff has always been kind and accommodating.
This is a scam outfit , get a deal then next the rent goes up .I started at 100 for a 6x6 space and with in 4 months they were taking 160 out of my auto pay. I was out of the country and only when my renter told me , you got another notice your storage was going up to 190. What a rip off and now the hrs are shorter, a pleasant person behind the desk told me we put it in the contract that due to factors we increase the rent when we need, What factors... In the move out i shared several telling the same story. stay away f... read more
After just four months, our rent was increased without prior notice. The regional manager was unable to explain why we had not been notified in advance as specified in the agreement or tell us how often or how much the rent would be increased going forward. In addition, we found mildew in our unit after being reassured that this had never been an issue at the location before. The location and regional management were slow to respond, rude, and unconcerned with addressing either issue. We ended up moving everything to a new u... read more
They significantly raised my rate after 2 months! It is typically difficult to find a place to park and I've witnessed 2 accidents here because of the tight parking. This is not to mention that their hours are awful. You have to take time off of work to go to your unit if you're a 9-5er. Avoid this place!
I've rented here for only five months before receiving a notice that my rate increased over 15%. Despite the hassle of moving in and out of another storage unit, I'm headed elsewhere. Because you're on a month-to-month contract, they're able to increase rent whenever they want without a ceiling. At $15/month increases, I'll happily find somewhere else. It's worth noting that although the hours are abysmal, I've had positive experiences with the people who work here. They've always been polite and helpful, but it unfortu... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,649 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.