Extra Space Storage

Tim J. 

on Yelp

12 years ago

Rented a 10"x10" space for 3 moths due to location. As a storage facility they did what they are supposed to and items were secure for 3 months so I can't complain! Just some negatives that others have mentioned: - hours are limited - loading/unloading can be tricky due to other people moving items. - ALWAYS check first that they are open before scheduling a move. The day I decided to move in they were closed for a meeting until noon and this was not on their website. 

J w. 

on Yelp

12 years ago

I've had a good experience. Everything has gone as I would expect them to in my dealings with this company so far. When I first came a polite guy showed us around the facility and showed us unit options. We rented one of their smaller units and set up automatic payment from my credit card, so bill paying hasn't been annoying. We go to our unit maybe once a month to take or leave stuff and it's really easy to access at any time of day. I am moving to a bigger place in a few weeks so I went in today to let them know that I wou... read more

Deebee B. 

on Yelp

13 years ago

Was hesitant to deal with this company as the reviews online were really not that great. In addition, I decided to call the main number to find out about pricing etc. and found the sales rep to be very pushy, to the point where I chose not to go ahead with it because of the unpleasant experience on the phone. Shortly after, someone from the U street location called me and invited me to come in and take a look around the facility, and said I could sign up directly with them at the location if I liked it, instead of dealing wi... read more

Mike W. 

on Yelp

13 years ago

We have used this storage company for at least 10 years. These new owners are very friendly and keep the place clean, clean, clean. The drive through drive way with parking makes this a super easy place to get in and out of. 

Sebastian E. 

on Yelp

13 years ago

The folks at Extra Space on U Street are really helpful and professional. I have worked with a few of the other companies and would say that as far as professionalism and facilities are concerned, Extra Space U St. is in its own league. 

Shayla M. 

on Yelp

14 years ago

Location is great but the hours are not so great. The rates are also much higher die to location. Also, If you have big items, it will be hard to accommodate a moving truck. I am moving to a larger mor evehicle accessible location. The staff is nice though. 

Dc L. 

on Yelp

14 years ago

Nothing could have been easier than leasing storage space here. I signed up online, a representative called me immediately afterwards to confirm move in date, when I was late to arrived, they called to confirm everything was on track, and when I finally did arrive, they had a fully computerized registration/insurance/leasing process that was quick and painless. They have an electronic payment option which makes things really convenient and they have a number of measures in place to warn you if there is the possibility of t... read more

Christine M. 

on Yelp

15 years ago

I have had a unit at Extra Space Storage on U Street for a little more than a year. Yes it is not cheap and no the hours are not so convenient. BUT, the staff are friendly, and nothing crazy has happened to my stuff. After reading reviews of other storage places in DC, I figured if I wanted to ever use the stuff I had in storage again, this was just about the only Metro accessible place worth doing business with. There is a way to make arrangements for after hours access; if I knew what it was I would tell you! As far... read more

Rebecca C. 

on Yelp

15 years ago

The people here were really nice and competent. I was moving over the weekend, so I didn't have issues with the access hours. Yes, they do close early, so before you sign up for a unit, make sure that's OK with you! I also signed up online and got my first month free...and since I'll only be there for about 1.5 months AND they'll prorate my second month's fee, this worked out great for me.