Extra Space Storage

Mike W. 

on Yelp

12 years ago

We have used this storage company for at least 10 years. These new owners are very friendly and keep the place clean, clean, clean. The drive through drive way with parking makes this a super easy place to get in and out of. 

Sebastian E. 

on Yelp

13 years ago

The folks at Extra Space on U Street are really helpful and professional. I have worked with a few of the other companies and would say that as far as professionalism and facilities are concerned, Extra Space U St. is in its own league. 

Shayla M. 

on Yelp

13 years ago

Location is great but the hours are not so great. The rates are also much higher die to location. Also, If you have big items, it will be hard to accommodate a moving truck. I am moving to a larger mor evehicle accessible location. The staff is nice though. 

Dc L. 

on Yelp

14 years ago

Nothing could have been easier than leasing storage space here. I signed up online, a representative called me immediately afterwards to confirm move in date, when I was late to arrived, they called to confirm everything was on track, and when I finally did arrive, they had a fully computerized registration/insurance/leasing process that was quick and painless. They have an electronic payment option which makes things really convenient and they have a number of measures in place to warn you if there is the possibility of t... read more

Christine M. 

on Yelp

14 years ago

I have had a unit at Extra Space Storage on U Street for a little more than a year. Yes it is not cheap and no the hours are not so convenient. BUT, the staff are friendly, and nothing crazy has happened to my stuff. After reading reviews of other storage places in DC, I figured if I wanted to ever use the stuff I had in storage again, this was just about the only Metro accessible place worth doing business with. There is a way to make arrangements for after hours access; if I knew what it was I would tell you! As far... read more

Rebecca C. 

on Yelp

14 years ago

The people here were really nice and competent. I was moving over the weekend, so I didn't have issues with the access hours. Yes, they do close early, so before you sign up for a unit, make sure that's OK with you! I also signed up online and got my first month free...and since I'll only be there for about 1.5 months AND they'll prorate my second month's fee, this worked out great for me. 

Ann L. 

on Yelp

16 years ago

The staff was friendly and helpful. They even admired my 2005 cell phone. However, the only reason I came here was to buy boxes, not to make new friends. They were all out of small and medium boxes. Although they tried being helpful by offering a "moving kit" which included these size boxes, I didn't need any more large and extra large boxes or bubble wrap and was not in the mood for dropping $50 on such a kit. I find it a bit annoying that they technically had these size boxes and I could not have them, but I will give... read more

Trojanette83 B. 

on Yelp

a year ago

I have been a customer of, ESS, since Feb 2020, or there a'bouts. Have had good dealings w/ staff at all times and as far as in store customer service goes I couldn't ask for better personnel / company representatives to deal with. The only issue / discrepancy I have about ESS has nothing to do w/ store staff (whom have always been lovely to deal with) but rather w/ one of your overall company incoming receivables policy. What I don't like about the way they handle payments is that ESS WILL NOT ALLOW customers to pay anyt... read more

Phillip R. 

on Yelp

a year ago

I found many stink bugs everywhere. ALSO, READ THE FINE PRINT IN YIUR LEASE. If you leave garbage, any amount, you will be charged $50. It's in the lease but no where else. It's usery at it's worst. And, they raise the rent EVERY SIX MONTHS. Don't get in over your head.