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Extra Space Storage
- Self Storage
- Washington, DC
About this business
Location details
1420 U St NW, Washington, DC, 20009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
This review is really only about excellent customer service. I came to see about my daughter's things in the storage unit. Once she was kicked out of the dorm because of Covid, we placed her things in storage, put it on auto pay, and forgot about it. I went to DC 18 months later and went to check on the unit. Turns out there was some kind of computer glitch and the business didn't know the contents of the unit belong to us. Anyway, Danielle was very professional , helpful, and thorough in explaining what happened and how we ... read more
Business response:
Thank you for choosing Extra Space Storage! We really appreciate this thoughtful review, A. We pride ourselves on having a friendly, accommodating staff and are so happy Danielle was able to resolve this issue for you. Our team is dedicated to making sure your experience is great. Send us an email at customerservice@extraspace.com if you have any additional feedback in the future.
I have used this location for going on 3 years. Everyone is always very helpful. Today I had the pleasure of working with Steven who was phenomenal. He was efficient, professional and went out of his way to provide the utmost in service. Thanks Steven!!
Great and super helpful for moving/packing supplies in the neighborhood! Manager is great, friends and was very informative.
Being on the go and traveling I needed a place to leave items while I traveled for three weeks. Spoke to Sophia Kirtz, she walked me through the enrollment process and the contract with ease in the end she also helped me donate items I no longer needed and couldn't take with me. A supreme example of customer service and going the extra mile to help me and I am eternally grateful to her and extra space storage.
Great place and extremely great service. The workers have always been kind and very helpful to me!
Sophia was amazing today. Very detailed and supportive of this very important time in my life. Extra space storage has great pricing and they gave me information to a mover that was extreme inexpensive as well. Thanks to the team on U St. and a special thanks to Sophia!
Sophia was Very helpful! Staff assisted in carrying my stuff out to the car. Quick and efficient.
Extra Space Storage is a great and affordable storage facility that my boyfriend and I use feequently over the summer in DC! Very recommended especially with their helpful staff and central location (U Street).
Sophia is great she made my move smooth by having things in order for me. Thanks so much
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,649 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.