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Extra Space Storage
- Self Storage
- Washington, DC
About this business
Location details
1420 U St NW, Washington, DC, 20009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I was very happy with Extra Space at first, but it seems like they've got a really great scheme going on where they get you in for a lower price, and then about 3 months in, they jack up the prices by $100. As per other reviewers, exactly 3 months in, they raised the prices by sending a postcard in the mail despite all my other communication being online. The staff I met when I originally moved in were very kind and helpful, so it's no fault to them. The fact of the matter is that I was looking for a longterm storage soluti... read more
Business response:
Hi Sydney, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detai... read more
Total bait and switch. They will entice you with their online pricing and tell you it may change based on "market conditions." Exactly 3 months into my contract they informed me they were jacking up my price by 67%!! What "market conditions" changed to jack my rate up 67%? Terrible.
Business response:
Hi T., thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Feel free to call us at 888-storage if you would like to discuss this with us in more detail.
Raised rates immediately after they were bought out. Wonder why all the people are leaving. Used to be such a fine family owned business but no more
Business response:
Hello Josh- Thank you for sharing your feedback at our U Street location. Please call us at 888-storage to discuss the issue of the rate increase further and see what options are available.
They are rude and the prices are high. I rented the unit and in two months they went up $70. When ask them they said its the market price. When I search the market fir 5x8 unit it's less then $100. But they charging me $140. I'm moving out DON'T GO THER!!!!!!!!
Business response:
Hi Treliease, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally and would like to speak with you directly about your concerns. Please give us a call at 888-storage. Thank you for taking the time to leave us a review.
Completely unreliable and cannot be trusted. On moving day, I was not able to enter the facility or access my unit. I tried entering my code on the pinpad several times, and when I finally called their customer service, I was told that all their pinpads were not working. The only solution they offered was that I return the next day. And this was AFTER I arrived at their facility and was sitting outside in a rented UHaul with all of my things in the truck waiting to be unloaded. I told them I couldn't return the next day bec... read more
Business response:
Hi Fatima, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Inconsistent access. Staff will lock up early, claiming the business is closed. Clearly the gate is closed to vehicles at 5:30, but office hours are printed on the front door as "open until 6:00pm." Don't believe it.
Business response:
Holmes, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
DO NOT STORE WITH Extra Storage location #776. Here's how this location handles customer needs: Upon reaching out to the store, I was connected with June who was very helpful and understanding our needs. I explained that we currently have shipments arriving on-site as frequent as once a week to our unit. Most packages are toilet paper and paper towels at 20 or so lbs per box, but some do go up to around 60lbs per box. After reviewing our contract it outlines "excessive weight" but does not provide am identify of the thres... read more
Like others mentioned, they will raise your rate after a couple of months. We had two units starting at staggered dates. Both rates increased in lockstep. Also, when we started they said the temperatures stay even throughout the year. Not true. It gets very warm inside during the summer. Lastly, the driveway is too small and narrow. Lots of accidents. Two stars instead of one because their staff has always been kind and accommodating.
This is a scam outfit , get a deal then next the rent goes up .I started at 100 for a 6x6 space and with in 4 months they were taking 160 out of my auto pay. I was out of the country and only when my renter told me , you got another notice your storage was going up to 190. What a rip off and now the hrs are shorter, a pleasant person behind the desk told me we put it in the contract that due to factors we increase the rent when we need, What factors... In the move out i shared several telling the same story. stay away f... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,533 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.