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Extra Space Storage
- Self Storage
- Washington, DC
About this business
Location details
1420 U St NW, Washington, DC, 20009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Rented 10 x 20 in March 2023, now March 2024. Move in rate $145/mth, 2 rate increases since then. Notified today that my new rate effective April 2024 will be $344.00/mth. 237% rent increase in 1 year. I will be moving out this weekend.
Business response:
Hi J, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
The employee encouraged me to pay 4 months in advanced to receive the lowest monthly rate. I paid the 4 months and received my monthly rate in writing. Now the rate has been adjusted to a "market value" which is $100 more. I definitely got scammed.
Business response:
Hi Gina, thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!
Do not use any of there locations at all. Was with them at there Southern ave se Oxon hill location since 2018 before self storage plus too over today (both companies are awful). Complain about an aggressive PM and been having issues since. Recently called the main number to request my initial contract to compare with self storage plus as a lot of my customer service requests weren't being honored etc. Been there since 2018. They refused to give me a copy. Currently contacting FTC, BBB and MPD for assistance regarding the ma... read more
I was very happy with Extra Space at first, but it seems like they've got a really great scheme going on where they get you in for a lower price, and then about 3 months in, they jack up the prices by $100. As per other reviewers, exactly 3 months in, they raised the prices by sending a postcard in the mail despite all my other communication being online. The staff I met when I originally moved in were very kind and helpful, so it's no fault to them. The fact of the matter is that I was looking for a longterm storage soluti... read more
Business response:
Hi Sydney, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detai... read more
Total bait and switch. They will entice you with their online pricing and tell you it may change based on "market conditions." Exactly 3 months into my contract they informed me they were jacking up my price by 67%!! What "market conditions" changed to jack my rate up 67%? Terrible.
Business response:
Hi T., thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Feel free to call us at 888-storage if you would like to discuss this with us in more detail.
Raised rates immediately after they were bought out. Wonder why all the people are leaving. Used to be such a fine family owned business but no more
Business response:
Hello Josh- Thank you for sharing your feedback at our U Street location. Please call us at 888-storage to discuss the issue of the rate increase further and see what options are available.
They are rude and the prices are high. I rented the unit and in two months they went up $70. When ask them they said its the market price. When I search the market fir 5x8 unit it's less then $100. But they charging me $140. I'm moving out DON'T GO THER!!!!!!!!
Business response:
Hi Treliease, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally and would like to speak with you directly about your concerns. Please give us a call at 888-storage. Thank you for taking the time to leave us a review.
Completely unreliable and cannot be trusted. On moving day, I was not able to enter the facility or access my unit. I tried entering my code on the pinpad several times, and when I finally called their customer service, I was told that all their pinpads were not working. The only solution they offered was that I return the next day. And this was AFTER I arrived at their facility and was sitting outside in a rented UHaul with all of my things in the truck waiting to be unloaded. I told them I couldn't return the next day bec... read more
Business response:
Hi Fatima, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
Inconsistent access. Staff will lock up early, claiming the business is closed. Clearly the gate is closed to vehicles at 5:30, but office hours are printed on the front door as "open until 6:00pm." Don't believe it.
Business response:
Holmes, thank you for taking the time to leave us a review. We strive to provide 5-star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,622 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.