Extra Space Storage

Katie J. 

on Yelp

2 weeks ago

While a perfectly fine storage unit company, this company has a standard practice of raising the rental fee around the 6-7 month mark. We've tried to rent with them twice and it has happened both times. Rent increases over 60%! They say it's based on "current market conditions" but the rate only goes up and never down, and they cannot explain how the "market rate" jumped over 60%. We have prepaid for our unit, 6 months at a time. So we're locked in as a good, laying customer, and they'd rather lose our business than leave ou... read more

Trojanette83 B. 

on Yelp

2 years ago

I have been a customer of, ESS, since Feb 2020, or there a'bouts. Have had good dealings w/ staff at all times and as far as in store customer service goes I couldn't ask for better personnel / company representatives to deal with. The only issue / discrepancy I have about ESS has nothing to do w/ store staff (whom have always been lovely to deal with) but rather w/ one of your overall company incoming receivables policy. What I don't like about the way they handle payments is that ESS WILL NOT ALLOW customers to pay anyt... read more

Phillip R. 

on Yelp

2 years ago

I found many stink bugs everywhere. ALSO, READ THE FINE PRINT IN YIUR LEASE. If you leave garbage, any amount, you will be charged $50. It's in the lease but no where else. It's usery at it's worst. And, they raise the rent EVERY SIX MONTHS. Don't get in over your head. 

J Sidney S. 

on Yelp

2 years ago

Rented 10 x 20 in March 2023, now March 2024. Move in rate $145/mth, 2 rate increases since then. Notified today that my new rate effective April 2024 will be $344.00/mth. 237% rent increase in 1 year. I will be moving out this weekend. 

Gina H. 

on Yelp

2 years ago

The employee encouraged me to pay 4 months in advanced to receive the lowest monthly rate. I paid the 4 months and received my monthly rate in writing. Now the rate has been adjusted to a "market value" which is $100 more. I definitely got scammed. 

Kevin C. 

on Yelp

3 years ago

Do not use any of there locations at all. Was with them at there Southern ave se Oxon hill location since 2018 before self storage plus too over today (both companies are awful). Complain about an aggressive PM and been having issues since. Recently called the main number to request my initial contract to compare with self storage plus as a lot of my customer service requests weren't being honored etc. Been there since 2018. They refused to give me a copy. Currently contacting FTC, BBB and MPD for assistance regarding the ma... read more

Sydney G. 

on Yelp

4 years ago

I was very happy with Extra Space at first, but it seems like they've got a really great scheme going on where they get you in for a lower price, and then about 3 months in, they jack up the prices by $100. As per other reviewers, exactly 3 months in, they raised the prices by sending a postcard in the mail despite all my other communication being online. The staff I met when I originally moved in were very kind and helpful, so it's no fault to them. The fact of the matter is that I was looking for a longterm storage soluti... read more

T. P. 

on Yelp

4 years ago

Total bait and switch. They will entice you with their online pricing and tell you it may change based on "market conditions." Exactly 3 months into my contract they informed me they were jacking up my price by 67%!! What "market conditions" changed to jack my rate up 67%? Terrible. 

Josh L. 

on Yelp

4 years ago

Raised rates immediately after they were bought out. Wonder why all the people are leaving. Used to be such a fine family owned business but no more