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Extra Space Storage
- Self Storage
- Washington, DC
About this business
Location details
1420 U St NW, Washington, DC, 20009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
The staff was friendly and helpful. They even admired my 2005 cell phone. However, the only reason I came here was to buy boxes, not to make new friends. They were all out of small and medium boxes. Although they tried being helpful by offering a "moving kit" which included these size boxes, I didn't need any more large and extra large boxes or bubble wrap and was not in the mood for dropping $50 on such a kit. I find it a bit annoying that they technically had these size boxes and I could not have them, but I will give... read more
I have been a customer of, ESS, since Feb 2020, or there a'bouts. Have had good dealings w/ staff at all times and as far as in store customer service goes I couldn't ask for better personnel / company representatives to deal with. The only issue / discrepancy I have about ESS has nothing to do w/ store staff (whom have always been lovely to deal with) but rather w/ one of your overall company incoming receivables policy. What I don't like about the way they handle payments is that ESS WILL NOT ALLOW customers to pay anyt... read more
I found many stink bugs everywhere. ALSO, READ THE FINE PRINT IN YIUR LEASE. If you leave garbage, any amount, you will be charged $50. It's in the lease but no where else. It's usery at it's worst. And, they raise the rent EVERY SIX MONTHS. Don't get in over your head.
Business response:
Thank you for leaving us feedback. If you would like, please call us at (202) 667-6333 so that we can resolve any issues.
Rented 10 x 20 in March 2023, now March 2024. Move in rate $145/mth, 2 rate increases since then. Notified today that my new rate effective April 2024 will be $344.00/mth. 237% rent increase in 1 year. I will be moving out this weekend.
Business response:
Hi J, thank you for your feedback. Our unit rates change based on market values and we adjust them periodically to reflect those changes. We are more than happy to look into your rate increase with you to see how we can assist. Please give us a call at 888-storage.
The employee encouraged me to pay 4 months in advanced to receive the lowest monthly rate. I paid the 4 months and received my monthly rate in writing. Now the rate has been adjusted to a "market value" which is $100 more. I definitely got scammed.
Business response:
Hi Gina, thanks for leaving us your honest review! We understand the frustration of rate increases and are sorry that you're unhappy with your rental rate and experience. We appreciate your feedback and will be sure to pass it along. Please give us a call at 888-storage to discuss what options we may have for you!
Do not use any of there locations at all. Was with them at there Southern ave se Oxon hill location since 2018 before self storage plus too over today (both companies are awful). Complain about an aggressive PM and been having issues since. Recently called the main number to request my initial contract to compare with self storage plus as a lot of my customer service requests weren't being honored etc. Been there since 2018. They refused to give me a copy. Currently contacting FTC, BBB and MPD for assistance regarding the ma... read more
I was very happy with Extra Space at first, but it seems like they've got a really great scheme going on where they get you in for a lower price, and then about 3 months in, they jack up the prices by $100. As per other reviewers, exactly 3 months in, they raised the prices by sending a postcard in the mail despite all my other communication being online. The staff I met when I originally moved in were very kind and helpful, so it's no fault to them. The fact of the matter is that I was looking for a longterm storage soluti... read more
Business response:
Hi Sydney, Extra Space Storage works hard to provide value for our customers through competitive pricing and by maintaining clean, safe, and secure facilities with the best customer service in the self storage industry. From time to time, we make adjustments to our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. We’re sorry to hear you are unsatisfied with your rate. We’d like to discuss your concerns regarding your rate increase in more detai... read more
Total bait and switch. They will entice you with their online pricing and tell you it may change based on "market conditions." Exactly 3 months into my contract they informed me they were jacking up my price by 67%!! What "market conditions" changed to jack my rate up 67%? Terrible.
Business response:
Hi T., thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Feel free to call us at 888-storage if you would like to discuss this with us in more detail.
Raised rates immediately after they were bought out. Wonder why all the people are leaving. Used to be such a fine family owned business but no more
Business response:
Hello Josh- Thank you for sharing your feedback at our U Street location. Please call us at 888-storage to discuss the issue of the rate increase further and see what options are available.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,649 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.