Extra Space Storage

Paul o. 

on Yelp

3 years ago

THIS IS A COMPANYWIDE POLICY AND TACTIC SO IT AFFECTS ALL LOCATIONS, NOT JUST THE ONE I RENTED FROM. Do not rent from Extra Space Storage. 1. Hidden in their agreement is that they can (and do) raise your rent at any time. 2. After ONE MONTH at the advertised rate that I signed up for ($167/mo) they raised it by 50%!!! 3. Without notice!!! 4. Only when I called them on this did they agree to a PARTIAL refund, and would not guarantee future increases would not happen. They will always use the same language: "From time to time... read more

Richard R. 

on Yelp

3 years ago

For a second time, our lock was removed and all of our possessions at this place were rifled. They have cameras that ought to reveal the thieves who have gone through our personal papers and possessions, but either the cameras are placebos or they do nothing about it. If you want your personal belongings stolen, use this place. 

S S. 

on Yelp

4 years ago

For months, the large garage door has not been operating. This place has literally one job... to move things in and to move things out and store them. Without the larger door, it is much more trying, and they charge premium prices and always raise their rates as soon as they can. 

Jerry M. 

on Yelp

4 years ago

Totally unresponsive to my request to cancel. They are always out of the office and never return calls. I wouldn't use this facility if they gave it to me for free! 

Tom L. 

on Yelp

4 years ago

Be very cautious. This place does not have security and gets broken into. Do not store anything you care about. Our unit was broken into with a crow bar. On top of not having security the locks can very easily be broken into with a crow bar. I was notified about our unit being broken into without even an apology. I was told I needed to call the police as the facility doesn't even report the break in. Beware!!! 

Mike S. 

on Yelp

4 years ago

Bed bugs, BED Bugs, BED BUGS!!! They don't even CARE! It's just busine$$ As usual... I've been with this Olympic Blvd location for over two years. (Just when Covid began). It was initially a good experience. So much has CHANGED since then including poor or no management, an extreme rate hike (doubled) and most importantly poor maintenance (extermination, BED BUGS etc...) !!! During my time here there would be unexplained "unforeseen circumstances" closures that you wouldn't be able to get you belongings for days. I'm n... read more

Gina O. 

on Yelp

4 years ago

I moved into the facility 3 months ago at a rate of $222. Today I get a notice that as of next month my new rate is $266. I can go online and change to another unit the same size in the same facility for $222. That is crazy! Bait and switch. How can this even be legal? I should have stayed with Public Storage. 

Loxx G. 

on Yelp

5 years ago

Be careful everyone as this place is shady. They threw my sister's personal security docs away which is pretty gross behavior. They don't care about people, only money. They auctioned off all her personal belongings 2 weeks early even though their rules say 30 day cushion. She had a missed payment because of auto pay issues. These so called people had a backup card they never used. I live minutes away and was listed as emergency contact...never reached out to me as I would have paid or picked up her stuff. Pictures, guitar... read more

Ryan O. 

on Yelp

5 years ago

Classic bait and switch tactics once you move into your unit! I moved all of my items in 2 months ago and they just sent me a notice that they're increasing the rent by 25%! Take your business elsewhere.