Extra Space Storage

S S. 

on Yelp

3 years ago

For months, the large garage door has not been operating. This place has literally one job... to move things in and to move things out and store them. Without the larger door, it is much more trying, and they charge premium prices and always raise their rates as soon as they can. 

Jerry M. 

on Yelp

3 years ago

Totally unresponsive to my request to cancel. They are always out of the office and never return calls. I wouldn't use this facility if they gave it to me for free! 

Tom L. 

on Yelp

3 years ago

Be very cautious. This place does not have security and gets broken into. Do not store anything you care about. Our unit was broken into with a crow bar. On top of not having security the locks can very easily be broken into with a crow bar. I was notified about our unit being broken into without even an apology. I was told I needed to call the police as the facility doesn't even report the break in. Beware!!! 

Mike S. 

on Yelp

3 years ago

Bed bugs, BED Bugs, BED BUGS!!! They don't even CARE! It's just busine$$ As usual... I've been with this Olympic Blvd location for over two years. (Just when Covid began). It was initially a good experience. So much has CHANGED since then including poor or no management, an extreme rate hike (doubled) and most importantly poor maintenance (extermination, BED BUGS etc...) !!! During my time here there would be unexplained "unforeseen circumstances" closures that you wouldn't be able to get you belongings for days. I'm n... read more

Gina O. 

on Yelp

3 years ago

I moved into the facility 3 months ago at a rate of $222. Today I get a notice that as of next month my new rate is $266. I can go online and change to another unit the same size in the same facility for $222. That is crazy! Bait and switch. How can this even be legal? I should have stayed with Public Storage. 

Loxx G. 

on Yelp

4 years ago

Be careful everyone as this place is shady. They threw my sister's personal security docs away which is pretty gross behavior. They don't care about people, only money. They auctioned off all her personal belongings 2 weeks early even though their rules say 30 day cushion. She had a missed payment because of auto pay issues. These so called people had a backup card they never used. I live minutes away and was listed as emergency contact...never reached out to me as I would have paid or picked up her stuff. Pictures, guitar... read more

Ryan O. 

on Yelp

4 years ago

Classic bait and switch tactics once you move into your unit! I moved all of my items in 2 months ago and they just sent me a notice that they're increasing the rent by 25%! Take your business elsewhere. 

Paula D. 

on Yelp

4 years ago

Run, do not walk away from this self storage facility. My unit was broken in to over the Fourth of July weekend and the staff have been completely useless. Since the burglary had to have taken place sometime between today and last Saturday (July 3rd, '21) they said that they were not responsible because there was no one on the premises during the time they were closed. However, they NEVER have anyone on the premises after they close until they they open, whether it be the next day or over a long weekend. NO SECURITY, WHAT... read more

a b. 

on Yelp

5 years ago

They lied to me and told me that the rent wouldn't increase for at least a year. Guess what? It went up $50 within 4 months. They know this. It's bait and switch to get you to sign up and move in with a lower rate, and they know it's a hassle to move out once you're in. This location smells of human feces inside, there are homeless living inside the units and the staff doesn't seem to care. Not reccomended.