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Extra Space Storage
- Self Storage
- Irvine, CA
About this business
Location details
3289 El Camino Real, Irvine, CA, 92602, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 09:30 a.m. to 6:00 p.m. | |
| Tue | 09:30 a.m. to 6:00 p.m. | |
| Wed | 09:30 a.m. to 6:00 p.m. | |
| Thu | 09:30 a.m. to 6:00 p.m. | |
| Fri | 09:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
Very friendly staff! Would recommend going here for storage. (I came here for cycle count and the front desk folks were really nice to me
Business response:
Hi Bumble, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Give us a call at 888-STORAGE if you need any future assistance.
New and clean which is great. But the customer service is lacking. A few notes: 1. Hand out a map of the storage area to find the unit easier. It is a maze. 2. Better solution, put a map up in the storage area when you exit the elevator. Maybe add some signage at each row that shows the unit numbers in the row. Similar to hotel floor signage 3. place signs in the maze pointing the way back to the elevator 4. Respond to your email requests. I sent in my insurance paperwork in a week ago (twice) and nobody has responded tha... read more
Business response:
Thanks for taking the time to give us your feedback, Bob. If you would like to provide us with more information on your experience, please stop by the office or call us at (714) 505-9196.
Francisco is an absolute Gem! Anytime there has been an issue, or question, He has always been there, and extremely kind, and helpful to us. Thank you so much for your hard work, great energy, and kindness! Thank you for caring. You and Sandra are amazing, and we appreciate everything! god bless you!
Business response:
Hi Dennim, Thank you for taking the time to leave your review! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Please stop by the office or contact us at 888-storage if you have any questions!
Great service from Chris and Sandra at this facility. Quick and easy process . Chris showed us the unit and answered all our questions . We made our decision and the set up was easy we were able to complete and head out to our next errand of the day ! Thank you Chris and Sandra
I love this storage facility. Very clean, accessible, the team is polite and professional!
Business response:
Thank you for the great rating, Eleanora. It's great you found our property clean and accessible and our team to be polite and professional. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
Great facility & location! Always kept clean, and the staff is very responsive if you have any questions while getting set up. Their process is clear, easy and their online portal makes everything you need very convenient. If I wasn't moving out of state, I would have continued renting the space!
Business response:
Thanks for the great rating, Jessica. We are glad you found our property clean and our team to be very responsive. We are happy to have done business with you! As always, give us a call at 888-storage if you need anything.
Great and safe place to store everything I had, also, Manny is extremely helpful and goes the extra mile to help the people he's with. 11/10 customer service and I'd recommend this location to everyone I know.
Business response:
We appreciate your review, Slade. It's great to know Manny was customer service-oriented and extremely helpful to work with. We understand the importance of keeping your belongings clean and safe! We thank you for trusting us with your valued belongings! As always, give us a call at 888-storage if you need anything.
So after the initial unannounced rate hike, I didn't see another rate hike after a 10-12 month storage stay and my items were secure and not as dusty as other storage units Ive used in the past when I moved everything out, so all in all a solid 4 star.
Business response:
Thank you for your review, The W. We are happy to have you store with us. It's great you found our property secure and clean. Our team is here to help, as always, give us a call at 888-storage if anything comes up.
The place itself is very clean and nice. Employees are very helpful and professional. Customer service was great!
Business response:
Thank you for your review, Carly! Providing renters with clean facilities and helpful and professional staff is our top priority. We're glad we were able to meet your storage needs. Please give us a call at 888-storage if anything comes up!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,550 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open tomorrow at 9:30 a.m.