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Extra Space Storage
- Self Storage
- Seattle, WA
About this business
Location details
1430 N 130th St, Seattle, WA, 98133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
After only 5 months my cost skyrocketed 64%. Wouldn't recommend this place. They hook you with a decent price and then increase. Doesn't matter if you are on time with payments either.
Business response:
Hi Dustin, thank you for the feedback. We're sorry to hear you're unhappy with your rate. We often adjust our customers' rental rates to keep up with the rising costs associated with providing top-notch service and a clean, secure facility. Please stop by the office or give us a call if you need anything.
When we started using this facility 2 year ago, they were amazing, especially the staff. Some aspects still are - it's a clean and well secured facility with carts available and elevators always in working order. However, as of the past few months, they have gone crazy with rate increases. We have had 2 units with them at this point. Our first started out around $90 a month and we were fine when it went up to $108. But then, all at once (not incrementally) they tried to raise it to $188, more than double our initial agreeme... read more
Business response:
We really appreciate you taking the time to share your feedback, Sarah. The value of our units changes from month to month based on market values. Periodically we adjust rates to reflect the current value. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your rate increase further to see how we can help at 888-storage.
I have specifically used their services at the Puyallup, Washington location. They are clean, well maintained, and the local manager is helpful. However, anyone needing storage, who looks into these guys, will notice a recurring complaint: once they get you as a customer, they proceed to hammer you with ongoing rate increases. These increases are unannounced, and not on any particular schedule, and some of them are pretty startling. When I called about them I was told they were due to "management" reassessing land values ... read more
Business response:
Hi Floyd, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. To give you some background here, our system will assess your rate on a 4-9 month basis to see if you are at or close to market value on your unit. Occasionally after this process, you will get a rate increase to bring you closer to market value.A postcard is mailed 30 days in advance to the address on file. We understand the importance of offering a top-notch st... read more
Correction to my previous review: I have been informed that Extra Space 0346 is in Dallas, not Terrell, Texas. As I stated, I have never been to Texas, and I have never conducted business with this company.
Beware of Extra Space Storage! Their business model is to get you in for a reasonable price and raise the price significantly over the course of a year. In one year the storage rate has increased from $89 a month to $150 per month - an increase of 174%. Storage business bait and increase. So, so storage facility. They buy storage facilities and do a little fix-up and let it go from there. Insulation falling from the ceiling, cutting staff to lower labor resulting in poor customer service. Complain about extortionate pric... read more
Business response:
Art, Thank you for leaving us your feedback. We are sorry to hear you feel this way about our company. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month leasing. It's disappointing to know we lost your business but appreciate you taking the time to let us know where we failed! Please don't hesitate to reach out to us at 888-storage to discuss this further.
I needed to store my clothing so I rented space in extra space storage for $142 a month starting in November of 2020 The bill increased to $173 for no apparent reason in April 2021.This is outrageous price gougin!
Business response:
Hi Betty, thank you for your review. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
RATS RATS RATS RATS RATS RATS!!!! I pay $423 per month for storage for my business files, equipment and furniture. Just came from visiting my unit in Valrico, Florida, and found rat urine and feces everywhere and my furniture and files are ruined! I asked onsite manager what they were going to do about it and he basically said "nothing." He "sprayed and taped" the ceiling. Do NOT do business with this company unless you want your stored goods ruined!!! RATS! Clint Whittington
Only use this place for short term storage. My rent went up by 50% in third year. I was not notified of increase and was not refunded for early move out. Very greedy!
To this company I give them two stars because I recently went there because I wanted to park my truck in that place since I need a place to leave it in the moches. What I did not like this trust was the treatment of the mannager because I found it very rude and I did not pay attention while I spoke so I decided to take my truck to another place because for me the most important thing in a business is to treat well To customers for this reason I give two stars to this company.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,222 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.