Extra Space Storage

J D. 

on Yelp

11 months ago

I originally reserved a unit for $86.00. After I showed up "late" after my reservation expired they jacked the price up on the same unit to $138.50. After 3 months they increased that price to $189.50 because the $138.50 was some sort of introductory price. After contacting them they said "prices are subject to change", but they refused to tell me when future increases would take place and were unable to resend a link to my lease agreement so I could review it. No notice of increase at all, just another $50 tacked onto t... read more

Owen B. 

on Yelp

a year ago

Worst storage management I've ever dealt with. Most unhelpful and rude people, only out to scam and take your money. I would drive hours out of my way to get better service and to stay away from all the drugs around the facility. 

Whitney R. 

on Yelp

a year ago

This is definitely the worst place I have ever rented a storage at. I don't know what happened to customer service these days but if you want any from this business you won't get anything here. The employees are rude and unhelpful. They are never in the the office and they smell horrible. The prices are high and they charge you three days before the first of the month but when you rent it they say it's due on the 1st. So when you pay on the first it's already late and they can charge a fee. Then if you get injured or sick an... read more

Janet C. 

on Yelp

2 years ago

they raise their prices, 22% a month. they have 800 units at this facility times $28 a month. They just gave them self a $22,400 raise a month. Who's getting that? Corporate won't even call you back. 

Dustin F. 

on Yelp

2 years ago

After only 5 months my cost skyrocketed 64%. Wouldn't recommend this place. They hook you with a decent price and then increase. Doesn't matter if you are on time with payments either. 

Sarah S. 

on Yelp

2 years ago

When we started using this facility 2 year ago, they were amazing, especially the staff. Some aspects still are - it's a clean and well secured facility with carts available and elevators always in working order. However, as of the past few months, they have gone crazy with rate increases. We have had 2 units with them at this point. Our first started out around $90 a month and we were fine when it went up to $108. But then, all at once (not incrementally) they tried to raise it to $188, more than double our initial agreeme... read more

Floyd B. 

on Yelp

3 years ago

I have specifically used their services at the Puyallup, Washington location. They are clean, well maintained, and the local manager is helpful. However, anyone needing storage, who looks into these guys, will notice a recurring complaint: once they get you as a customer, they proceed to hammer you with ongoing rate increases. These increases are unannounced, and not on any particular schedule, and some of them are pretty startling. When I called about them I was told they were due to "management" reassessing land values ... read more

Colonel J. 

on Yelp

3 years ago

Correction to my previous review: I have been informed that Extra Space 0346 is in Dallas, not Terrell, Texas. As I stated, I have never been to Texas, and I have never conducted business with this company. 

Bob W. 

on Yelp

4 years ago

Beware of Extra Space Storage! Their business model is to get you in for a reasonable price and raise the price significantly over the course of a year. In one year the storage rate has increased from $89 a month to $150 per month - an increase of 174%. Storage business bait and increase. So, so storage facility. They buy storage facilities and do a little fix-up and let it go from there. Insulation falling from the ceiling, cutting staff to lower labor resulting in poor customer service. Complain about extortionate pric... read more