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Extra Space Storage
- Self Storage
- Seattle, WA
About this business
Location details
1430 N 130th St, Seattle, WA, 98133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I have specifically used their services at the Puyallup, Washington location. They are clean, well maintained, and the local manager is helpful. However, anyone needing storage, who looks into these guys, will notice a recurring complaint: once they get you as a customer, they proceed to hammer you with ongoing rate increases. These increases are unannounced, and not on any particular schedule, and some of them are pretty startling. When I called about them I was told they were due to "management" reassessing land values ... read more
Business response:
Hi Floyd, your kind words are appreciated! We make it a priority to provide clean, well-maintained facilities and are so glad to hear your experience reflects that. To give you some background here, our system will assess your rate on a 4-9 month basis to see if you are at or close to market value on your unit. Occasionally after this process, you will get a rate increase to bring you closer to market value.A postcard is mailed 30 days in advance to the address on file. We understand the importance of offering a top-notch st... read more
Correction to my previous review: I have been informed that Extra Space 0346 is in Dallas, not Terrell, Texas. As I stated, I have never been to Texas, and I have never conducted business with this company.
Beware of Extra Space Storage! Their business model is to get you in for a reasonable price and raise the price significantly over the course of a year. In one year the storage rate has increased from $89 a month to $150 per month - an increase of 174%. Storage business bait and increase. So, so storage facility. They buy storage facilities and do a little fix-up and let it go from there. Insulation falling from the ceiling, cutting staff to lower labor resulting in poor customer service. Complain about extortionate pric... read more
Business response:
Art, Thank you for leaving us your feedback. We are sorry to hear you feel this way about our company. Our rates here at Extra Space Storage are not guaranteed for the life of the storage because we are strictly month-to-month leasing. It's disappointing to know we lost your business but appreciate you taking the time to let us know where we failed! Please don't hesitate to reach out to us at 888-storage to discuss this further.
I needed to store my clothing so I rented space in extra space storage for $142 a month starting in November of 2020 The bill increased to $173 for no apparent reason in April 2021.This is outrageous price gougin!
Business response:
Hi Betty, thank you for your review. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
RATS RATS RATS RATS RATS RATS!!!! I pay $423 per month for storage for my business files, equipment and furniture. Just came from visiting my unit in Valrico, Florida, and found rat urine and feces everywhere and my furniture and files are ruined! I asked onsite manager what they were going to do about it and he basically said "nothing." He "sprayed and taped" the ceiling. Do NOT do business with this company unless you want your stored goods ruined!!! RATS! Clint Whittington
To this company I give them two stars because I recently went there because I wanted to park my truck in that place since I need a place to leave it in the moches. What I did not like this trust was the treatment of the mannager because I found it very rude and I did not pay attention while I spoke so I decided to take my truck to another place because for me the most important thing in a business is to treat well To customers for this reason I give two stars to this company.
I would rather give them 2.5 stars but that isn't an option. Overall they are pretty nice and the facility is clean. Rents are a bit high in my opinion. The thing I'm most unhappy about is that the refuse to refund any excess rent when you move out. If you've paid on the first and move out on the second, you lose all of that money. I had to units here and ended up losing $150 that last month in rent I'd paid but couldn't get back. They say this is a company policy and they told me when I moved in, which may be true but... read more
Homeless, Mentally and Physically Handicap person. Ive been trying to help him move his belongings into a cheaper place. On the 14th of the month I moved him out of extra space. The Women that works the desk could not return half his rent due to a policy. So after I emptied his storage unit I put a lock back on it. The women told me to remove the lock. I told her he is paid until the end of the month and if they wanted to refund his money I will remove the lock. If not I will be back on the 31st to remove the lock. They ca... read more
Call around looking for units being very specific about needs - outside, drive up entrance directly to unit. Response - oh yes we have it!! Boss likes unit, signs contract. I go to put stuff into it today and pull into parking lot, insert code at double doors, go inside get flatbed cart, truck it to my car, load up, insert code AGAIN to open double doors, wander unmarked hallways rolling said flatbed cart till unit is found. Start unloading and look up, wow, someone could crawl in from the next unit and look at stuff, ma... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,171 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.