Extra Space Storage

Jacqueline P. 

on Yelp

14 years ago

I have used several different storage facilities and Extra Space Storage is the best. The facility itself is very very clean, well lit, and very secure. In addition to excellent care of the property, Misty and Vince really go above and beyond the call of duty to ensure customer savings and happiness. I honestly feel like they are always looking out for their customers. I am sad to be leaving. I highly recommend this site and the fantastic management staff. 

Jeanne S. 

on Yelp

14 years ago

I am from a different state, but found a need to store items in San Jose. I found this Extra Space Storage location online using Bing. By signing up online, I got a great rate and first month free. Still, I wondered how the local office would handle the online rental. Answer: Perfectly! The site manager was helpful, efficient, informative. The location is vintage from the early days (70s?) of the storage boom, but clean, dry, safe and easy access. Happy customer! 

Bill M. 

on Yelp

14 years ago

Don't know about Lake City Prices as they are not upfront and posting them on the web. Extra Space puts all their prices on their web site and they are incredible to work with. Vince and Misty are very competent and helpful on-sight managers. This facility is clean, easily accessible and a delight to do business with. I checked out over a dozen places and it was Misty and her way of helping me to choose the unit and facilitate the paperwork and move in while I was still residing out of state. I will be sad when it is ti... read more

Regina N. 

on Yelp

5 months ago

i redact my previous review alittle over a year ago. misty and mark are extremely dishonest and rude. they're quick to lock you out of your unit if it's past the due date, understandably. however they're quicker to assess huge miscellaneous fees, without notice. my unit has been broken into twice and even my things stolen. their excuse is that i put the lock back on improperly when since my first rental of the unit the door has never closed properly. when i asked mark why was one of my suitcases with its own personal lock wa... read more

Joseph S. 

on Yelp

6 months ago

Plan on paying twice as much as your initial move in price if you plan on staying there longer than a year. From Feb 2024 my rent for a 10x20 went from $185 to $389 

J D. 

on Yelp

9 months ago

I originally reserved a unit for $86.00. After I showed up "late" after my reservation expired they jacked the price up on the same unit to $138.50. After 3 months they increased that price to $189.50 because the $138.50 was some sort of introductory price. After contacting them they said "prices are subject to change", but they refused to tell me when future increases would take place and were unable to resend a link to my lease agreement so I could review it. No notice of increase at all, just another $50 tacked onto t... read more

Owen B. 

on Yelp

10 months ago

Worst storage management I've ever dealt with. Most unhelpful and rude people, only out to scam and take your money. I would drive hours out of my way to get better service and to stay away from all the drugs around the facility. 

Whitney R. 

on Yelp

a year ago

This is definitely the worst place I have ever rented a storage at. I don't know what happened to customer service these days but if you want any from this business you won't get anything here. The employees are rude and unhelpful. They are never in the the office and they smell horrible. The prices are high and they charge you three days before the first of the month but when you rent it they say it's due on the 1st. So when you pay on the first it's already late and they can charge a fee. Then if you get injured or sick an... read more

Janet C. 

on Yelp

2 years ago

they raise their prices, 22% a month. they have 800 units at this facility times $28 a month. They just gave them self a $22,400 raise a month. Who's getting that? Corporate won't even call you back.