Extra Space Storage

Zannie S. 

on Yelp

13 years ago

I am at the end of my 18 month "stay" at Extra Space. We finally found another house - yay! I really cannot recommend Extra Space enough. Yes, there are some silly corporate policies but if you read your agreement you'll know what to do and not do regarding rent. The managers were wonderful to us. They pro-rated our final month's rent so we only had to pay for the three days we used. They told us how to avoid having to pay for the whole month (by not pre-paying w/ auto-pay). We always felt the managers were on ou... read more

Sarah C. 

on Yelp

15 years ago

We chose Extra Space because we'd used them previously in another state and would choose them again in a second! Their rates are competitive without being too pricy, and I can not say enough good things about the office staff! They are so friendly and accomodating. I really feel like they care about their customers and are always willing to help out! I highly recommend this company and in particular, this location! 

Jacqueline P. 

on Yelp

15 years ago

I have used several different storage facilities and Extra Space Storage is the best. The facility itself is very very clean, well lit, and very secure. In addition to excellent care of the property, Misty and Vince really go above and beyond the call of duty to ensure customer savings and happiness. I honestly feel like they are always looking out for their customers. I am sad to be leaving. I highly recommend this site and the fantastic management staff. 

Jeanne S. 

on Yelp

15 years ago

I am from a different state, but found a need to store items in San Jose. I found this Extra Space Storage location online using Bing. By signing up online, I got a great rate and first month free. Still, I wondered how the local office would handle the online rental. Answer: Perfectly! The site manager was helpful, efficient, informative. The location is vintage from the early days (70s?) of the storage boom, but clean, dry, safe and easy access. Happy customer! 

Bill M. 

on Yelp

15 years ago

Don't know about Lake City Prices as they are not upfront and posting them on the web. Extra Space puts all their prices on their web site and they are incredible to work with. Vince and Misty are very competent and helpful on-sight managers. This facility is clean, easily accessible and a delight to do business with. I checked out over a dozen places and it was Misty and her way of helping me to choose the unit and facilitate the paperwork and move in while I was still residing out of state. I will be sad when it is ti... read more

Regina N. 

on Yelp

a year ago

i redact my previous review alittle over a year ago. misty and mark are extremely dishonest and rude. they're quick to lock you out of your unit if it's past the due date, understandably. however they're quicker to assess huge miscellaneous fees, without notice. my unit has been broken into twice and even my things stolen. their excuse is that i put the lock back on improperly when since my first rental of the unit the door has never closed properly. when i asked mark why was one of my suitcases with its own personal lock wa... read more

Joseph S. 

on Yelp

a year ago

Plan on paying twice as much as your initial move in price if you plan on staying there longer than a year. From Feb 2024 my rent for a 10x20 went from $185 to $389 

J D. 

on Yelp

a year ago

I originally reserved a unit for $86.00. After I showed up "late" after my reservation expired they jacked the price up on the same unit to $138.50. After 3 months they increased that price to $189.50 because the $138.50 was some sort of introductory price. After contacting them they said "prices are subject to change", but they refused to tell me when future increases would take place and were unable to resend a link to my lease agreement so I could review it. No notice of increase at all, just another $50 tacked onto t... read more

Owen B. 

on Yelp

a year ago

Worst storage management I've ever dealt with. Most unhelpful and rude people, only out to scam and take your money. I would drive hours out of my way to get better service and to stay away from all the drugs around the facility.