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Extra Space Storage
- Self Storage
- Alhambra, CA
About this business
Location details
2000 W Mission Rd, Alhambra, CA, 91803, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Jamal was very rude at the counter. Please teach him how to have good manners toward customers.
Business response:
We regret to learn about your experience with Jamal. Please excuse any inconvenience.
They advertised a 5' x 5' space. Upon arrival the unit measured 3.5' x 4'. I was told they use approximations which can vary by FEET. Their business model is bait and switch. Don't blame the employees, they are just working for a wage. The owners know how to run a scam.
Business response:
Peter, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (626) 284-5447 so that we can learn more about your experience.
This place is beyond shady-- they raise everybody's rent up automatically after 4- months $100!! So mine went from $220 to $320!!! Then if you are even one day late they charge you a $43 late fee!!! The front desk people are very nice and very courteous but the owners of this place are beyond greedy and unscrupulous in their strategic money grab. I had a baby and surgery and thought they would maybe give me a break but I guess the owner needs to pay his Bentley car payment so BEWARE- seriosly- I should have stayed with Pub... read more
Business response:
Jack, thank you for sharing your feedback. We're sorry you didn't have a positive experience with us. Please call us at (626) 284-5447 so that we can learn more about your experience.
I feel like the management is playing with me. I was looking for storage and I found this ad online that read "1st month free & 20% off regulare rates" when I walked in the guy helping me tells me that it doesn't apply for his store. By the add said "Alhambra 1st month free and 20%off" ... how can it not apply !!!' It's says ALHAMBRA on it. After speaking to Jacky she tells me that "no" it's either or ( month free or % off) but the ad says both!!! She than tells me to screenshot the ads because she can't find them . So I do ... read more
Business response:
Hi Juan, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. We are disappointed to hear that you are not satisfied with your visit. If there is anything we can do for you in the meantime, we are here to help and can be reached at (626) 284-5447.
I received a call this afternoon from Extra Space located on Mission St in Alhambra to tell me my storage unit was broken into. I am sick to my stomach as I write this review. Five months ago in January they called me to report that my unit was broken into. Luckily, they were mistaken and the thieves didn't get to my space. I was relieved but felt bad for the other people in my section. I also learned that 100 units were broken into in January. This time I wasn't so lucky, my storage space was ransacked along with 14 othe... read more
Business response:
Hi Sandra, thank you for taking the time to share your thoughts. We take security seriously at Extra Space Storage and want you to feel comfortable accessing your unit. Please feel free to contact us at (626) 476-6678 if you have any concerns while visiting your storage unit. We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If a... read more
Our rate was about $140 for a small space. In less than a year it went up to $200. We've talked to the manager there and he ended up lowering it down to $176 and said he wouldn't raise it for another 5 months. Yet the next month after they just lowered it it was back up to $200! That's 30 days later!!! And they can keep raising it because you're stuck with needing a place to store your belongings. This is extremely sad and unfortunate. If anyone knows of a storage facility that doesn't raise its prices on you mult... read more
Business response:
C, we understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available at 888-storage.
AVOID AT ALL COST!!! My family had been happily renting from All Aboard Storage for nearly 30 years, but when Extra Space took over it turned into a complete disaster! First, I moved from a small unit to a larger one, but shortly after they had me move again because they needed to repair my unit. Ok fine, no big deal, they told me they would have movers come and move everything for me. I took a day off work to coordinate the move, since I was assured it should only take a few hours, and it turned out to only be ONE mover wit... read more
Business response:
Honey, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future.
I was excited for my first storage unit experience... everyone at Extra Space Storage was super helpful and made the process seamless. Wendy esp. was such a delight to deal with. Two weeks into my whole life being inside of this storage unit it was broken into. Items were stolen, broken and stomped on left and right. I now out of pocket have to worry about replacing so many of my items even with the insurance I had to cover my storage unit. The inconvenience of the whole situation was awful and Extra Space Storage did not e... read more
This used to be privately owned by All Aboard, until purchased by Extra Space Storage in 2013. This facility is large, clean and beautifully renovated. Also very centrally located in the heart of Alhambra, and close to the 10 freeway. Unfortunately as soon as Extra Space Storage took over, so did the steady rent raise. Until one day, the rent just got ridiculously high, and unaffordable. What a shame, as I loved this place. Extra Space Storage is a very large, publically owned, nationwide company. And it seems maximizing pro... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 859 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.