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Extra Space Storage
- Self Storage
- Norwalk, CA
About this business
Location details
10950 Firestone Blvd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I am hooked. Elena and Jorge have been so amazing and accommodating. There has never been a time that they could not help me. Very friendly and talkative. Being a woman and being only 5ft tall I have never felt unsafe there. They patrol the premises and often check to see if I'm okay when I've been inside rearranging my storage. Always remembering my name and asking how I've been. I chose this storage because the other places had reviews of infestations, something I was very worried about. And it was a great decision. I have... read more
Business response:
Hi Jessie, we're glad Elena and Jorge were able to help! We are so happy to hear that we could accommodate your storage needs. We're so glad to hear that you are happy with your experience with the safety and cleanliness of the facility. We appreciate you taking the time to provide your feedback.
I rented a space this morning, I received the highest customer service one could ever expect. George & Elena make you feel so comfortable. Everything is explained thoroughly. The space was spotless. Great people.
Business response:
Thank you for the kind words, Judy! We're committed to providing excellent customer service. We're glad George and Elena were able to help. We're so glad to hear that you are happy with your experience with the quality of the facility. Let us know if we can do anything to assist you!
The staff was absolutely awesome! Very courteous, professional and made sure I was taken care of. They made sure all my paperwork :) was completed correctly and made sure I got the best deal. George and Elena were on it! Great customer service!
Business response:
Janet, thanks so much for your review. We are thrilled to hear your experience was positive and are always here to help with your storage needs! Give us a call at (562) 929-4221 or stop by the office if you need anything! George and Elena and the rest of our team are happy to help answer any questions!
They have friendly and helpful staff. They offered great promotion for the first month
Business response:
Hi Martin, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with us! Let us know if we can do anything to assist you!
Glad I walked into this place! The service is amazing! The showed us all the units available and took the time to explain it all to us, glad I finally found a place to put all my junk in and happy with the amazing customer service!
Elena is GREAT!!! She was great at calling after I reserved online. She knows every one that comes in, she has a wonderful outgoing personality. She is quick and to the point. When you come In ask for elena.
I lost an item at the storage (forgot to put it back inside). I called them ten days later and they had put them in their lost and found. It is great to have a facility where you can use trust in their staff and where they show genuine honesty.
As I closed out my account today, because I moved into a house, I thanked Elena & Jorge for their great professional service over the years. I felt very safe and comfortable storing my personal belongings in their property unit. They always greeted me on my way in and out of their facility. My unit area was always clean, well lighted, with cameras all around. Elena's friendly personality made me feel welcomed. I wish them nothing but success in the business and in life. Thank you!
George helped me select a storage today, he was very informative and made the process quick. Thank you!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,030 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.