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Extra Space Storage
- Self Storage
- Norwalk, CA
About this business
Location details
10950 Firestone Blvd, Norwalk, CA, 90650, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
If I can save someone from having their items stolen ... DO NOT GO TO THIS STORAGE LOCATION!!!! I truly believe it's an inside job ... A red flag was waived in our face but little attention did we put ... big red Flag by a latino man that works there ..As we were signing our paperwork a middle eastern man came to tell him his things had been stolen from his unit ...AND WHEN THE MAN LEFT .. he said "these ppl say their things are stolen but it's their own family! few months later our things were gone and My husband went in ... read more
Business response:
Hi Diana, thank you so much for your feedback. We consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-storage?
Please take heed when renting from this business. Their employees may be great initially. But it would be strange if they weren't nice to new customers, right? For all the public knows, they might get commissions or bonus' for renting a certain number of units. The trouble comes once they have your business locked in. If you anticipate you'll need the Extra Space staff for anything outside day one of renting, including basic questions & customer service, prepare yourself for a very bumpy road. After a long conversation thi... read more
Business response:
Thank you for your feedback, Ana! Providing a positive experience for each of our customers is very important to us and we hope to better serve you next time you visit the office. We're glad Elena made things better just by listening and saying I am sorry. If there is anything we can do for you in the meantime, we are here to help and can be reached at (562)-929-4221.
The rating is due to the service, these people are rude and no one ever answers the phone. I called for 3 day in a row and left countless amounts messages and no one ever calls back or even answers the phone? I work during their business hours so can only call in during the week which it says that they are open from 9 to 6? I wouldn't have gone through the trouble of even writting this if not for this happening to weeks in a row.
The Norwalk staff (Elena!) is very helpful and this is a corporate complaint. They start you at a decent rate and then systematically raise their prices throughout your stay. I've been here 2 years and they've increased my rate by 41%. 41%...granted that's $34 total but I have a very small unit. Extra Space Storage is banking on you to swallow that rate increase because they know moving your stuff again is a dire thought. Next to death and illness, moving ranks as one of the most traumatic experiences humans can have. I cal... read more
this is the worst facility ever if you have a choice please go anywhere and everywhere else but this location! The workers are rude snooty and liars they are harassing and then when you try to make a payment they say no no payments can be accepted please pick up your belongings before the auction date: so then when you go pick up your belongings its just a tagline to get you in there so you can pay them after they have already stated no payment can be accepted I give them a negative 5stars!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,057 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.