Extra Space Storage

Jenni M. 

on Yelp

13 years ago

The employees at this facility are what make this place so good. It is in a decent location; however, the main complaint I have is about the entrance/exit system. When I want to come in, I have to practically smash the buttons on the keypad. Then if someone is coming out while you are trying to go in, you have to let them through and back up onto the street... then re-enter your code in hopes that no one else will try to exit soon. I didn't realize a storage place would be so busy. At any rate, this place is safe and extreme... read more

Nadia A. 

on Yelp

10 months ago

Manager ELENA NEEDS TO BE FIRED. This location has horrible customer service and unfortunately doesn't give every customer the same quality experience. I've had a storage with them for over 5 years and mistakenly assumed I would have the same courtesy as the other tenants but that was not the case. They went into my storage multiple times without my consent and have broken highly valuable items that they refused to pay for. They damaged alot of sentimental items and removed items from my storage that I have never recovered, ... read more

Guillermo G. 

on Yelp

a year ago

Customer Service is Great, Manager is Amazing. The Sad part is that I am barely on the 3rd month renting here and my unit rental is been raised to a higher amount but online is advertising a lower rate just for "New Customers" .. Dont think its fair, customer service online did not want to do anything. I honestly would not recommend to rent on a place where they will raise you rental within few weeks. Thats to my experience! Just think twice before signing !! 

Jessica S. 

on Yelp

3 years ago

Avoid! I rented a storage unit online and the video for the indoor units was completely different then what was offered in real life. The video showed a building that had many indoor units that were clean and had metal doors. What was presented in real life was basically a super short hallway from outside. There was no building . The indoor units look very poorly made. The construction is awful. There was no metal door just random pieces of thin wood put together that looks easy to break into. Now I do have to say that Geor... read more

Diana H. 

on Yelp

4 years ago

If I can save someone from having their items stolen ... DO NOT GO TO THIS STORAGE LOCATION!!!! I truly believe it's an inside job ... A red flag was waived in our face but little attention did we put ... big red Flag by a latino man that works there ..As we were signing our paperwork a middle eastern man came to tell him his things had been stolen from his unit ...AND WHEN THE MAN LEFT .. he said "these ppl say their things are stolen but it's their own family! few months later our things were gone and My husband went in ... read more

Ana S. 

on Yelp

5 years ago

Please take heed when renting from this business. Their employees may be great initially. But it would be strange if they weren't nice to new customers, right? For all the public knows, they might get commissions or bonus' for renting a certain number of units. The trouble comes once they have your business locked in. If you anticipate you'll need the Extra Space staff for anything outside day one of renting, including basic questions & customer service, prepare yourself for a very bumpy road. After a long conversation thi... read more

Freddy M. 

on Yelp

7 years ago

The rating is due to the service, these people are rude and no one ever answers the phone. I called for 3 day in a row and left countless amounts messages and no one ever calls back or even answers the phone? I work during their business hours so can only call in during the week which it says that they are open from 9 to 6? I wouldn't have gone through the trouble of even writting this if not for this happening to weeks in a row. 

Gina G. 

on Yelp

8 years ago

The Norwalk staff (Elena!) is very helpful and this is a corporate complaint. They start you at a decent rate and then systematically raise their prices throughout your stay. I've been here 2 years and they've increased my rate by 41%. 41%...granted that's $34 total but I have a very small unit. Extra Space Storage is banking on you to swallow that rate increase because they know moving your stuff again is a dire thought. Next to death and illness, moving ranks as one of the most traumatic experiences humans can have. I cal... read more

Dee F. 

on Yelp

12 years ago

this is the worst facility ever if you have a choice please go anywhere and everywhere else but this location! The workers are rude snooty and liars they are harassing and then when you try to make a payment they say no no payments can be accepted please pick up your belongings before the auction date: so then when you go pick up your belongings its just a tagline to get you in there so you can pay them after they have already stated no payment can be accepted I give them a negative 5stars!