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Extra Space Storage
- Self Storage
- Stanton, CA
About this business
Location details
10741 Dale Ave, Stanton, CA, 90680, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
The girl Jessica who claims to be a manager which is a joke because she is the rudest person I have ever met. Due to terrible life events I had to move I went online and got a deal on a storage I needed more room so I got another. Now times are tough for many. I thought they were a good place and wanting to give them my business I reserved 1 more unit. Now the reservation went thru and I arrive with a U-Haul truck filled with the rest of my things. I walk In and was told I am not allowed to have another unit at promo rate. I... read more
Horrible management (Jessica), rat infestation , huge crime rate . Horrible hours will not let you in rudely and raises prices ridiculous by $80-100 DON'T RENT HERE
Business response:
We value your input. Please contact us at (714) 236-0551 to discuss your concerns further.
Do not store any of your belongings here! They are the worst. the units are rat infested. Then if you have insurance they will only pay for the cleaning in which it states that it covers up to 10k but your stuff has to be damaged. I would say it's damaged with rat feces and urine on everything I own in particular to them hiring a cleaning company would help with all the bacteria in your clothes and furniture. Don't waste your hard earned money!
Business response:
We regret to learn about your experience at Extra Space Storage. Please contact us at (714) 236-0551 to discuss this matter further.
Storage has very limited hours. Limited staff. Does not open until 9:30. Closes before six. Difficult to get into certain areas of the premises. If you have all the time in the world and dont mind limited access to your valuables, then this place is for you. Otherwise pay the extra amount to have greater access.
Business response:
Hi Roger, thanks for sharing your experience with us. We know that it's important to access your items when you need them. If you ever need help outside of office hours, we have an after-hours line that can assist you 24/7. They can be reached at (714) 236-0551.
This place left all of my clothes, family photos , shoes infested with RAT poop. They didn't reimburse me a dime.DO NOT come here .
Business response:
Hi Isamar, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (714) 236-0551.
This place is a damn joke. Moved from Texas and found this joke of a place and within 3 months 50% of my belongings got damaged by rats. Asked manager and all they said is sorry can't help you. DONT RENT HERE!!! I promise you that you will regret it!!!!!! And by the way they will increase the rent with 0 warning!!! And not by $10-20 but by $80-100!!!
Business response:
Thank you for taking the time to share your feedback, Juan. We're sorry to hear about your experience. All of our facilities are treated on a regular basis for pests and rodents. We have reported your concerns to the appropriate group, and our dedicated pest control experts will work to resolve any issues. Please don't hesitate to reach out to us at 888-storage if there is anything more we can do for you.
I wouldn't use this company especially this site. They are on office hours only for access also due to thefts onsite it's been couple years.. Tried to call Stanton store several times on different days no one answered the phone. When I went to checkin for my registration on my unit I reserved online they only let you use there locks to buy, I had just bought a brand new lock and know the kind you have to use but that wasn't ok. They start adding this and that to contract so I decided not only access hours were not good ... read more
Business response:
Hi Rhonda, thank you for taking the time to leave us a review. We strive to provide 5 star service to every customer that walks through our doors and are sorry to hear you did not have that experience. Taking your feedback into account, we will be sure to review internally and make any necessary adjustments. Please call us at 888-storage if you'd like to discuss your experience in more detail.
Ever since Sue left... this place has literally PLUMMETED STRAIGHT INTO THE GROUND!! Sue was the manager in charge here at this facility for MANY YEARS; she even lived in unit upstairs from the office. Sue was assertive and took crap from no ONE.. tenants included. She used to let me roll down my front Rolling gate door from time to time... due to the HIGH POPULATION IN MEN and me being a female all alone in my unit sorting my belongings out. And I would keep it raised during office hours and in daylight. Sue constantly w... read more
They have had break unfortunately mine got hit sometime last week yesterday I was leaving the hospital because my wife gave birth and I was on my way to storage get there and I have trouble opening my storage and when I get it open what a surprise all my stuff stolen my new stroller and car seat generator and other things like 4000 in new clothing I don't recommend this storage they have had 200 break in this year the sheriff's told me
Business response:
Hi Cesar, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at (714) 236-0551?
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 1,428 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.