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Extra Space Storage
- Self Storage
- Stanton, CA
About this business
Location details
10741 Dale Ave, Stanton, CA, 90680, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
I found a great price online after researching for weeks......2 months later they increased it by 20% They changed the locks on all the storage. They sent snail mail (I don't check my p.O.Box) instead of emailing or calling. No carts for customer use No trash bins I'll be looking to move soon.
Business response:
Julie, We understand the frustration of rate increases. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
I moved out of the Stanton location 2 months now and don't miss it one bit. My experience with Extra Space is the corporate office is very professional and polite but on site staff treat their customers bad. But it's the nature of the buisness. Corporate does alot in sales and treat people respectfully because of that side of a buisness as the location knows that they have to deal with a subset of people that may be in a tight spot. There are only a few reasons to have a storage, need the extra space, process of moving or do... read more
Business response:
Hi Tommy, thank you for your review. We understand the frustration of rate increases and are sorry to hear about your experience. Our team strives to provide clean, secure facilities for your belongings at affordable pricing. Occasionally, we re-evaluate rates to make sure we are able to continue providing top-notch facilities. If you would like to discuss this with us in more detail, we're available anytime at 888-storage.
I would give this place -10000000 stars if I could. Allow me to explain to you what happened to me as a customer here. Back in July 2020 I got a storage shed here to keep my belongings secure and safe while I was away for the military. Keep in mind that the storage shed was indoors locked and you also needed a code to get into the gate as well as the room that led to the hallway where my storage shed was and there were security cameras. At some point in January I got my phone back and noticed I had a voicemail from the place... read more
Business response:
Hi Anonymous. Security is our top priority and we're sorry to hear that you experienced an issue at our facility. We pride ourselves on delivering excellent customer service and will be sure to review your experience internally so we can improve. In the meantime, please give us a call at 888-storage so we can look into this further and make things right. Thank you for your review.
This place is extremely bad. They have a really bad homeless issue and no one cares about your safety. I called twice and put in a complaint. No one ever cared to resolve the issue. They have a "new" indoor storage building and it is full on homeless people living there. They have their things in the hallways and block off access to the units. It smells like crap and smoke in the unit. They sit in the hallway and drink and smoke. Our stuff smelled of smoke. Do NOT get a unit here. They have homeless people getting into fight... read more
Business response:
Hi Christian, we consider security our top priority and are very sorry to hear about your experience. We would like to speak with you about this in more detail as soon as possible. Can you give us a call at 888-STORAGE?
Staff is always outta of the office. More concerned about what your doing than cleaning the place! People that are evicted come after office is closed and stay all nite! Walking the property and most likely breaking into units! After 2-3 months jack up prices to double what i moved in for. Not all that friendly.
Business response:
Glenn, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements.
We have Been paying for a storage unit for almost 2 years. We have not gone back cents January when we pushed back our Christmas stuff in the storage. Today we go back to open our unit to retrieve some photos that we need for a service, and both of our keys don't work. Check the emails to make sure our payments went through and we have confirmation for the past nine months that her payments were confirmed but yet our keys can't open our unit. This is straight bullshit. At this point I would like a call from the corporate off... read more
Business response:
Hi Krys, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Never Go Here! I reserved a space online for $44 a month. First month rwnt free on a 4by5 unit. The internet tells you your reservation is good for 14 days. We even filled out the application online. Apparently, they try and call you 3 times back to back and if you do not answer they throw out your reservation!! Even with an email confirming our reservation we were just ass out. I suggest you go somewhere where their honset and dont play games with your money! The girl didnt really care if she got our buisness or not. Go som... read more
Business response:
Hi Vicky, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
My Dad and I have two storage lockers and a shady employee around the place opened up my dads locker and stole our personal items and also rummaged through it all, leaving the place a mess. The thing that makes it worse is it really does have to be an employee because they can't open the locker without a master key and all this makes us mad, but the most frustrating fact about this occurring event is they did not notify nor get permission to enter our locker all I have to say after this huge review is screw this place they h... read more
Business response:
We really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
This place is a rip off as they don't give you a one to pay off past due payments I hate how they threaten to auction your things , go else where !!
Business response:
Hi Sara, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 1,428 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 10:00 a.m.