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Extra Space Storage
- Self Storage
- Stanton, CA
About this business
Location details
10741 Dale Ave, Stanton, CA, 90680, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 7:00 p.m. | |
| Tue | 08:00 a.m. to 7:00 p.m. | |
| Wed | 08:00 a.m. to 7:00 p.m. | |
| Thu | 08:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 7:00 p.m. | |
| Sat | 08:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
We have Been paying for a storage unit for almost 2 years. We have not gone back cents January when we pushed back our Christmas stuff in the storage. Today we go back to open our unit to retrieve some photos that we need for a service, and both of our keys don't work. Check the emails to make sure our payments went through and we have confirmation for the past nine months that her payments were confirmed but yet our keys can't open our unit. This is straight bullshit. At this point I would like a call from the corporate off... read more
Business response:
Hi Krys, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
Never Go Here! I reserved a space online for $44 a month. First month rwnt free on a 4by5 unit. The internet tells you your reservation is good for 14 days. We even filled out the application online. Apparently, they try and call you 3 times back to back and if you do not answer they throw out your reservation!! Even with an email confirming our reservation we were just ass out. I suggest you go somewhere where their honset and dont play games with your money! The girl didnt really care if she got our buisness or not. Go som... read more
Business response:
Hi Vicky, we really appreciate you taking the time to leave a review. We are sorry to hear about your experience and want you to know that your feedback will be reviewed internally so we can work to potentially earn your business in the future!
My Dad and I have two storage lockers and a shady employee around the place opened up my dads locker and stole our personal items and also rummaged through it all, leaving the place a mess. The thing that makes it worse is it really does have to be an employee because they can't open the locker without a master key and all this makes us mad, but the most frustrating fact about this occurring event is they did not notify nor get permission to enter our locker all I have to say after this huge review is screw this place they h... read more
Business response:
We really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. If there is anything we can do for you in the meantime, we are here to help and can be reached at 888-STORAGE.
This place is a rip off as they don't give you a one to pay off past due payments I hate how they threaten to auction your things , go else where !!
Business response:
Hi Sara, we're sorry to hear you had a negative experience with us. We will be sure to review your feedback internally. Thank you for taking the time to leave us a review.
This location is awfull. Currently the gate has been broken for about a week in a half, and has yet to be fixed. Literally anyone can walk in since the gate is not operating. Theft is a concern. Margaret district manager has destabilized the storage inside out. I wouldn't be surprised if revenue plummeted. No order, no direction, no management. Buisness was great but that was the past. Due to negligence and horrid management practices from Margaret this place is an empty shell of what it provided and generated. Head executiv... read more
Horrid place. District manager Margaret came and swept up the place..no one saw her coming. Margaret fired beloved manager Sue. Currently forcing tenants that are renting storages out by increasing prices, having new restrictions and rules that limit the tenants. This place is not recommended. Loyal customers of 20-30 years phased out. Margaret has displayed indifference to all customers. Acting very unprofessionally. I hope top executives, owners, and investors of Extra Space Storage investigate this matter. If you only kne... read more
I do not recommend this storage at all. They have horrible service and they also treat their loyal customers horrible. Everything was perfect before the new district manager came in, which is Margaret. She does not know how to run a business whatsoever and is very unprofessional. We have been very loyal customers for 25 years there and out of nowhere she changes the gate hours very unexpectedly. I do not recommend anyone renting storages there, unless you want very bad and unprofessional service.
They will raise your rent by at least 10% every couple of months so be prepared for that. There are 20 other storage businesses down the street that are better & will take care of you. Front Desk people are nice though. Management is the worst. Any 5 star reviews on here are fake without a doubt.
They don't have pushcarts so bring your own. I started rent on Sept. 2015. Today 1/11/16 I received a postcard that says my rate will increase in Feb. My rate went from $132 to $150 and it's only been 4 months. Not happy at all. I spoke to Ron (or Rob?) and asked questions. He said that they don't prorate. If I move out before my next billing cycle, they don't prorate for the remaining days. You pay for the whole month even if you move out early. The hallway in my unit is dirty whenever I go there. There are cigarette butt... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.6 star rating with 1,310 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 7:00 p.m.