Extra Space Storage

Jason D. 

on Yelp

3 years ago

Save yourself the hassle and go somewhere else if you need a secure storage unit. The prices here might seem to be more affordable but it all makes sense after I read up more about this place. I only rented a space here for about 1.5 months and it was already broken in and all my stuff taken. So I immediately filed a police report and cancelled my account. Of course I was told that burglary was rare at this facility when I went in to sign up. I even asked if I can use an extra lock for more security but that option was n... read more

Elizabeth G. 

on Yelp

3 years ago

Do not waste a penny on this place!! Recently had my unit broken into and wasn't even notified, had to find out from a neighbor which also had thousands of dollars worth of machinery stolen. This is an ongoing issue which the employees and company don't care to do anything about. Not only did they "update" the locks on all the units and didn't notify us until after the fact, but ever since then it's seems like a playground for these thieves. When you go and make a complaint they will say "I can't do anything about it mam" bu... read more

Jan L. 

on Yelp

3 years ago

My unit was broken into. EVERYTHING stolen. No Camara's coving area and lights not working. and it wasnt just mine but 3 other people as well. On site security is crap!!! So this took time. Police are investigating because of DNA evidence and fingerprints and other left behind. Now waiting to see if the insurance they provided will at least pay me. Dont use this place. 

S S. 

on Yelp

3 years ago

Not sure what's worse, the rats destroying your property or the staff who is dismissive and neglectful. 

Crisp Y. 

on Yelp

4 years ago

increased from $69 to $138 in one month? are you kidding me?? this place is so unfair to their customers. I can't believe this is happening to me. I'm going to have to spend a bunch of money to move everything now 

Simple J. 

on Yelp

4 years ago

i was in my unit and the rat poop and urine is over all my newborns brand new stuff about 2000 in damage he wasnt born yet so we put it allo in storage so i start to clean out oue stuff and get bit on my hand by rat so the office called 911 and i went to get shot they said they would pay for bikk hell no i refused to stay and they locked us out and the rest of our belongings i aske the other tenants is they had rats they all said for over a year so no they not doing anything about it one tenant gave me pics of there destroy... read more

Jaimie F. 

on Yelp

4 years ago

The Customer Service has been great from the staff but the rodent issue is out of control. The rat poop can be seen inside my units and in the hallways leading up to my units. I've seen the rats running between the units on several occasions and my tubs in my units have holes in them from the rats chewing through the plastic. 

Julie A. 

on Yelp

4 years ago

I found a great price online after researching for weeks......2 months later they increased it by 20% They changed the locks on all the storage. They sent snail mail (I don't check my p.O.Box) instead of emailing or calling. No carts for customer use No trash bins I'll be looking to move soon. 

tommy g. 

on Yelp

4 years ago

I moved out of the Stanton location 2 months now and don't miss it one bit. My experience with Extra Space is the corporate office is very professional and polite but on site staff treat their customers bad. But it's the nature of the buisness. Corporate does alot in sales and treat people respectfully because of that side of a buisness as the location knows that they have to deal with a subset of people that may be in a tight spot. There are only a few reasons to have a storage, need the extra space, process of moving or do... read more