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Extra Space Storage
- Self Storage
- Santa Rosa, CA
About this business
Location details
496 Hearn Ave, Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Wonderful Storage Facility! Not understanding these negative reviews about this place, or Setha! Long time renter. Always friendly service and clean units. Perhaps the unhappy customer should follow the rules and not leave cereal in the unit. That is why rodents get in. Glad you are gone! Happy Thursday
Business response:
We're excited to hear that you've had an excellent experience at our Extra Space Storage facility in Santa Rosa! Thank you for storing with us and for your kind words.
Excellent service! The process was incredibly quick, and the team provided detailed, informative explanations about all the insurance coverage options. Highly recommend!" Working with Elizabeth Reynaldo 5 stars
Business response:
We're ecstatic to hear about your excellent experience with our team, Marcus! Thank you for sharing your positive feedback.
grate service, people explain very good. I been renting for almost 2 years and never had any problem. I recomended.
Business response:
We're pleased to hear about your positive experience with our service. Thank you immensely for recommending us!
Service service service! This place truly offers the best of both worlds: help and answers when you need them, a pristine and safe facility with a clean bathroom, when you don't.
Business response:
Wow, thanks Toni! We appreciate our customers and work hard to keep the facilities clean to make sure we are exceeding your expectations!
I have had quite an experience at this place, initially I was frustrated because someone else set up the storage for me and it took way too long for them to transfer into my name- this meant that I was often locked out because of tight security- which is good but not in this case- I don't want to go on about that because the issue was solved and although it took too long, I am totally over it because of my current experience being worthy of 5 stars! I have been working with Elisabeth, she is an extremely motivated, positiv... read more
Business response:
Hi Autumn, Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Elisabeth! If you need anything, do not hesitate to reach out at 888-storage.
Elizabeth was great very informative very pleasant great customer service the place is clean and secure felt very comfortable storing my stuff there great value for your money too
I had a small unit here for a few months, I got my rate on a special and it was a good deal. The facility was clean, we'll maintained and felt very secure. The young woman I dealt with in the office (who I believe is also who I spoke with on the phone a couple of times) was so friendly and helpful. The digital access entry to the gate through the app is also a nice touch. Overall a 10/10 experience, highly recommend.
Business response:
Hi Natalia, your kind words are appreciated! We make it a priority to provide clean, secure, and well-maintained facilities and are so glad to hear your experience reflects that. We're glad our employee was so friendly and helpful. Thanks for recommending Extra Space Storage! Feel free to stop by the office if you need anything!
Setha was amazing when I had issue with my billing . Very friendly good energy and a very pleasant visit. We highly recommend them
Called to get pricing and availability for a storage unit. Setha was prompt and very responsive. That same morning we went to go get the unit and the whole process was quick and easy and self explanatory. Very friendly staff as well as great prices!!! Setha also personally showed us to where our unit was. I definitely recommend for anyone who needs a storage unit.
Business response:
Aurora, we are so happy to hear that we could accommodate you and provide a smooth rental experience. Thank you so much for choosing Extra Space Storage!
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,079 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.