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Extra Space Storage
- Self Storage
- Santa Rosa, CA
About this business
Location details
496 Hearn Ave, Santa Rosa, CA, 95407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Bait and switch. We were able to take advantage of a good rate on their smallest space, with no mention of monthly increases. 3 months in and we just got hit with a 90% increase in monthly fee ($106 to $193/month). Our advice: STAY AWAY FROM THIS COMPANY.
Business response:
Thank you for sharing your feedback with our team, Clark. We're sorry you're unhappy. From time to time, rates are reviewed to keep up with market conditions. Your business is important to us, and we'd like to speak with you about your rental rate. Please call us at 888-storage.
I move from LA to Santa Rosa. I contacted extra space storage on Hearn in Santa Rosa CA for my storage needs. Once I arrive to the facility the Manager hears my dogs barking which are inside my car with the window slightly open. She informs me that dogs are not permitted inside the storage which I replied to her, my dogs are inside my car and are not getting out or going inside storage units. I did not see any sign about the dogs anywhere so how was I supposed to know. The Manager gets upset because I responde back, and star... read more
Very disappointed in the lack of professionalism by Elizabeth that works there. She really needs to find other employment where she does have to be the face when representing this location. I would not recommend this location to anyone because I want to spare them of her wrath She is so rude and appears to be very unhappy. She is hurting this business. I hear the manager is really nice. I hope he sees this post.
Business response:
Hi Monica, we really appreciate you taking the time to leave a review. Providing a positive experience to each of our customers is very important to us and we hope to better serve you next time you visit the office. We love coaching our staff so your insight is appreciated. If there is anything we can do for you in the meantime, we are here to help and can be reached at (707) 526-4976.
I have been a customer of Extra Space for years. Sadly when we moved to Santa Rosa to this Facility we discovered a serious rat problem. Days after moving items in we discovered rats. Large rat nests. Three of them with lots of droppings. We noticed the unit next to us was filthy. We notified the manager and she swept it up but without any comment about their rat abatement plans. We called the manager and was told "sorry". We moved. There is no way they will keep our unit rat free We found another storage place. Much cleane... read more
Business response:
Hi Barbara, we're sorry to hear about your experience. All of our facilities are treated for pests and rodents on a regular basis with Ecolab, our dedicated pest control experts. If you have questions about this, we're here to help and can be reached at (707) 526-4976.
I have been here for several years for the commercial part of my business because it's convenient for frequent use to access my parts and supplies. But I'm going to leave immediately. Here's why, they use a 3rd party landscaping service and they blow dirt and grime under your door and it coats EVERYTHING inside your unit. Weekly cleaning of supplies and tub covers just means next week it will be bad again. Repeated complaints in person the the office has fallen on deaf ears. But the kicker is that now my shelves and boxes a... read more
Business response:
Hi Daryl, thank you for taking the time to share your experience with us. We would love to speak with you directly so that we can make things right. Can you give us a call at 888-storage?
Please be aware this is what will happen to your property if you leave it at the storage facility $15,000 plus worth of damage and not one I'm sorry. Just to let you know there are more pictures absolutely devastated my property is completely damaged soiled and not replaceable. The point I'm trying to make is they knew about this problem because it's on social media yelp! if you read the reviews it's not just me it's many others and on top of it when I was leaving the facility there was a man with a 100-year-old saddle that... read more
Business response:
We're sorry to hear about your experience, Lisa. It's very important to us that your belongings are kept safe from any harm. Please feel free to contact us directly at (888)-STORAGE so that we can assist with your concern.
I have been renting a storage with them for 6 years I been having alot of problems. My rent gets higher and higher without a notice. In the last 8 months I have been finding rats in my storage. It chewed up everything. They said they fixed it each month but every month I find at least 4 or 5. I am now looking for another storage.
Don't go here!!!! RAT INFESTED!!!! This place is infested with rats! I've been a renter for 8 years and I'm forced to move out because there has been a rat infestation for over 6 months now. My stuff is now gross, covered in rat feces and urine.
I would not recommend using this company for any longer than 1-3 months. I opened an account with "ESS" about 3 years ago. The staff is helpful and friendly, however money talks here. I began with a 10'x15' that started about $190. It wasn't 8 weeks before they began hitting me with the increases. Fast forward a couple years, my bill is in excess of $300 per month... wages sure don't increase that quickly.. this company takes advantage of people in tight spots.. once they've rung you out, they auction your belongings off an... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,079 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.