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Extra Space Storage

4.8

About this business

Location details

496 Hearn Ave, Santa Rosa, CA, 95407, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.81,114 reviews
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Julia B.'s profile image
Julia B. 
rating
10 years ago

I had a great experience with this facility and the staff. Very clean and well managed! Thank you specifically to Seth and Heidi! Awesome customer service! 

Ahn A.'s profile image
Ahn A. 
rating
10 years ago

I have been happy with using Extra Space Storage for the last few years. Always clean, easy to locate a cart when needed and excellent customer service. What I don't like is the price increases that happen way to often. When I started storing my items there in 2011, I was paying $160 for a large unit that quickly went over $200. I went to smaller unit for $100, now a year later I am paying $160. This will be my final month storing my items there, my only complaint about it is the price increases that happen all to often. 

Art S.'s profile image
Art S. 
rating
12 years ago

We have been renting the unit here for the past 8 years. The property is very professionally maintained, clean and safe. Our most favorite manager was Setha. He has always been most helpful with all our needs. Great positive can do attitude, always very polite and willing to help. We will miss him and highly recommend this location. 

Ivy H.'s profile image
Ivy H. 
rating
12 years ago

This is my second time round storing my household (almomost everything never put your expensive things in storage). Haven't had any problems yet. Fairest price I've seen. Only ever stored things a year at a time. Only complaint is the driveway is harder to get in and out of but I guess that's good for deterring theft 

Bosco B.'s profile image
Bosco B. 
rating
12 years ago

I just recently signed up and my experience was very good. I came in on the last day before a weekend holiday, near the end of the day. I would have understood if the fella had been a little impatient to get going but instead he was very friendly and knowledgeable. Efficient, quick and thorough. The premises are quite clean and well taken care of. I think they're the only storage business that is open until 10PM every night. Elevators to the second floor. Also, if you go in there, like I did, without having thought of a padl... read more

Linda W.'s profile image
Linda W. 
rating
12 years ago

So far, so good! At first, I did not like the fact that you had to have renter's insurance, but my personal coverage covered what was required, so that saved some money. The incentives for securing a unit were great, plus the referral from a friend saved THEM $50 one month. When I realized I needed a larger unit, there was little to do over the transition. Yes, after the promotional period, the rate was raised, however, to be in a climate- controlled environment is well worth the money. Since I no longer reside in the area, ... read more

Rodrigo F.'s profile image
Rodrigo F. 
rating
2 weeks ago

i do not recommend this storage unit to save your things, like i mentioned before my storage unite got broken into. They have not yet tried anything to help. just when you think your luck couldnt get any worse. 

Business response:

Apologies for any inconvenience, Rodrigo. We take your feedback seriously and will investigate the issue. Please contact us at (707) 526-4976 to discuss this further. 

Rodrigo F.'s profile image
Rodrigo F. 
rating
2 weeks ago

this place is the wosrt fucking storage, my stuff got robbed made a complaint nothing ever happened. got all my yugioh cards stolen from when i was a kid this place genually sucks . always make sure their are cameras when you choose to store expensive stuff. my name is rodrigo villegas an i hate this place! staring to feel like it was an inside job! 

Business response:

Apologies for any inconvenience, Rodrigo. We take your feedback seriously and will investigate the issue. Please contact us at (707) 526-4976 to discuss this further. 

Michelle G.'s profile image
Michelle G. 
rating
8 months ago

For the most pasrt, this storage space serve me adaquately for the past year. I felt safe whenever I was in my inside unit, even when I was alone. However, I have had a couple interactions with Elizabeth, in the front office that were not good. I made several request about replacing burned out bulbs and was told by at first that they are checked regularlyt and replaced and that I could borrow a flashlight if needed. When I returned many weeks later the light was still burned out so I asked for a flashlight and was told t... read more

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,114 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.