Extra Space Storage

Manu S. 

on Yelp

5 years ago

This storage management is very rude , condescending, and over charges for units by increasing rates during covid times the staff is very illiterate and racist that insults customers they have no management skills specialist in lying they deleted my payment that was on file and than sent me a letter for not making payment on time and charged fees the executive manager called was in human not hearing customer complaint but started attacking me and making threats these people are who filled racist and low mind thinkers that l... read more

Nicole K. 

on Yelp

7 years ago

I've been with extra space for over 6 years. I currently moved locations and have never had any problems at the other location. Well today the manager Char at this location got very aggressive with me verbally and then said I was the one who was being aggressive towards her when I was just simply responding to her aggressiveness. I wasn't being rude all I said was I was going to pay my bill and she said there's no need for you to get aggressive with me. Which I wasn't so I didn't sweat it. I called to make my payment online ... read more

Sarah J. 

on Yelp

7 years ago

If you like obnoxious women, you will love this Extra Space location! Daniel Daniels was the nicest guy in the world and very helpful...now you have 2 women who are horrible. I've rented in 3 (yeah I move around a lot) Extra Space Storage facilities in California during the last 10 years and this was the only location where I had rent increases 2-3 times per year. The reviews here are fairly accurate about the increases. I also have one unit at Public Storage (this one my employer pays for). Public Storage is more expe... read more

Justina H. 

on Yelp

7 years ago

This place is absolutely ridiculous and a complete rip off. they have raised the price easily more than 4 times in a year. For paying over 500$ for a unit it's complete BS to be having to file a claim for a leaking roof that damaged our property 

Neil C. 

on Yelp

7 years ago

Renter beware -- I have rented for only one year and my monthly premium has gone up 53%. They lure you in with low rates then jack up the premiums. This is my 3rd rate increase in 13 months. 

Mike A. 

on Yelp

8 years ago

This place is clean but they allow people to stay in their cars with their storage units open all day if they want. ( basically camping ). But the worst is how once you get all your stuff in place they will raise your rate. Not once but consistently because they know it's a pain to move. It might be hard to move but it's easy to warn others 

cindy g. 

on Yelp

8 years ago

Do not store there. They raise prices constantly and the manager just called after I moved out to tell me my unit wasn't consider vacant until I moved a shelf. Because their units don't have shelves It was there when I moved in !!!! And then she called me rude because I said she should know what is in their units. Also they have trucks parked every where including someone living there. 

Charles A. 

on Yelp

8 years ago

I've become totally disappointed with this company. It's business practice and customer care model is callously abusive and unfair. Should you bw a prospective customer (s), BE WARNED !!! 

Tee B. 

on Yelp

8 years ago

WARNING WARNING Read this before considering these guys. i needed to wait until i got my money from them to post this. storage was broken into. probably an inside job. strangely replaced by their very own locks that are tampered but covered with their sticker to look like they're untouched. til this day never got an apology. i wrote a report immediately at the front office. however, they refused to give me a copy. other units were broken into as well... all the ones INSIDE hidden from the cameras. gave a detailed list of wha... read more