Extra Space Storage

Desa L. 

on Yelp

11 years ago

I took three days to call around the San Fernando valley and Simi Valley to find a unit for one year, small unit; but i did not want to pay over a hundered a month!! extra space has amazing customer service! a gentleman from one of there locations took the time to find me a unit within my budget and in the area that i wanted!!! he also found discounts to help out as well!!! i moved in for 22$!!! BEST DEAL IN THE VALLEY!!!! again great customer service over the phone and in person. Thank you extra space!!!! 

JL K. 

on Yelp

11 years ago

Having shopped around for storage space, I find this one competitive and useful. In other words it is doing the job : providing protected storage space with no frills and no worries. I don't see any problem there and I am quite happy with the service being rendered. 

Cindie B. 

on Yelp

12 years ago

I was shopping for a storage unit for my Mom that was moving from Ft. Myers, FL to CA. I first spoke with Cameron, who was very helpful on the phone and I had reserved a unit for the weekend. When I showed up on Sat., I was taken care of and the process was easy. The office was clean and smelled nice. So I reserved a unit for my Mom. Once the moving truck got here to deliver Mom's stuff, the 14 wheel rig couldn't access the unit I had reserved, again Cameron was great and took care of us. We rented another unit that ha... read more

Boying Y. 

on Yelp

3 years ago

They are charging me too much now for a 5x5. Guess its time to move my things to a different storage. 

Sophie P. 

on Yelp

3 years ago

Wont refund money for days not used on unit after you move out - straight theft lol I'd look anywhere other than this company to store your belongings. 

James J. 

on Yelp

4 years ago

I have only had my unit for a couple months. The unit is very shabby and the door is really hard to shut to get the lock on. There is a giant hole in the wall right above my unit a small person could sneak into my unit. Now you send me a notice that you are increasing my rate by 30%. That is a huge increase and it hasn't even been a year. At the same time they are advertising units for less than I originally paid. Guess I have to move units now....... 

Don S. 

on Yelp

4 years ago

Just thought I would update. If you look at the response to my review, Extra Space said call and they'd address the issue. They told me that a manager would call me to discuss the issue. That call never came. Consist with their crummy customer service. 

Victor M. 

on Yelp

4 years ago

I just went in today to get some workout equipment and found out that the unit next to mine broke into our storage broke the locks of an expensive trunk, rummaged through my things and certain things are missing. I went to the front to inform them and their response was 'we know, we are going to fix it.' I asked 'when were you guys going to notify me?' 'We were going to wait until you guys come in' he replied. That could have been another 6 months. When I asked for the other units info, I need to file a burglary police r... read more

Corey R. 

on Yelp

4 years ago

Was there for a little over 3 years and it wasn't horrible .. It was just bad . There were multiple break in's that I actually seen the first month I moved in . Not too surprising because there is more than a handful of individuals who live in the units especially after office hours . Rent increases weren't that bad till recently. My rent was raised $80+ a month on a $200 unit last month . I am signed up for paperless billing so I didn't notice till I was charged. When I called I was told " the manager is in charge of incr... read more