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Extra Space Storage
- Self Storage
- Chatsworth, CA
About this business
Location details
20221 Prairie St, Chatsworth, CA, 91311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Love this place! Very reasonably priced! Great location easy and convenient! The staff is super helpful and friendly!
Business response:
Hi Georgia, thanks for the great rating. It's wonderful to know how convenient and reasonably priced you found our property to be. Our team is here to serve you, so give us a call at 888-storage if you need any future assistance.
We have had a unit here for a number of years whether for clients or personal. No problems with entry or exit, including arranging a shredding company truck coming in. We needed a replacement lock put on one unit and it was handled seamlessly. The staff is nice and helpful too!
Business response:
Thank you for the review, Lisa! We pride ourselves on having a friendly, accommodating staff and are so happy they were able to assist you! As always stop by the office or call us at 888-storage if you need anything.
So far I have been very impressed with the service. The phone rep, Joan, did a great job letting me know what was available, including rates and promotions. About an hour later, I got a call from the site rep asking if I had any questions. Such a call from any company is rare these days. Going to my storage unit soon and will report back if I have any issues.
Business response:
Thanks for the awesome review, Michael! We work hard to meet the expectations of our customers, and we're happy to hear Joan hit the mark for you! Don't hesitate to stop by the office or contact us at (818) 349-9211 if you need anything.
Never used a storage place and this one was referred by a business colleague as were a couple other places. Checked them all out as well as other locations and decided to go Extra Space Storage on Prairie Street in Chatsworth after speaking to Chad. He was great. I had called several times with questions and each time he was patient, professional, and very helpful in answering my questions as well as checking to make sure I was getting the best rate. One thing I didn't like was that rates constantly change. You'll look onlin... read more
The price is great we got second month free, it was about 850$ a month . The lady who helped me had a great attitude. They also took the credit card over the phone.
Business response:
Thank you for your review, Helena. We are so happy to hear you were met with helpful service and a well-priced unit. We are happy to have you store with us. As always, give us a call at 888-storage if you need anything.
They have good service, but very expensive. If you're not sure when you're leaving they do prorated payments. So you don't have to pay full month.
Business response:
Thank you for the kind words, Ralph! We're committed to providing excellent customer service. Feel free to reach out at any time at 888-storage.
I needed storage for two months during a renovation and Extra Space Storage made it so easy! You know how some places sign you up super quickly but then make you battle a minotaur of bureaucracy to cancel? Not here! Sign up and cancellation were both really fast and simple. I'd especially like to thank Char in the front office for being so kind and fun and for making everything so easy. Oh, and the place is super clean too and I never had any problem pulling right up to the storage locker to load/unload. Thanks again!
I would like to say thank you to Jake and the other girl name sharr sorry if i misspelled your name literally made my life and my hubbys so much easier, its a start of another step for us and going in their with we came out happy of how good they treated us, how good Jake was able to explain everything and patience to answer everything we asked. 100% recommended!
Business response:
Thank you for recommending us, Mary. We're glad Jake and Sharr made you and your hubby's life so much easier. Give us a call at 888-STORAGE if there is anything, we can do to assist you.
This five-star is for Shar/Char (?). Thank you so much for always being so professional, hardworking, helpful and kind! I really appreciate you and Jake. You are the best storage facility team I have ever had the pleasure of working with. You both deserve a raise!
Business response:
F, we are so happy to hear that Char and Jake could accommodate you and provide a positive experience. Thank you so much for providing your feedback. We will be sure to review your thoughts internally so we can work to improve our service. Please let us know if you need any assistance or have any questions. We are always available at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.8 star rating with 1,180 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.