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Extra Space Storage

4.8

About this business

Location details

25650 Baffin Bay Dr, Lake Forest, CA, 92630, United States

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WeekdayScheduleStatus
Mon06:00 a.m. to 10:00 p.m.
Tue06:00 a.m. to 10:00 p.m.
Wed06:00 a.m. to 10:00 p.m.
Thu06:00 a.m. to 10:00 p.m.
Fri06:00 a.m. to 10:00 p.m.
Sat06:00 a.m. to 10:00 p.m.
Sun06:00 a.m. to 10:00 p.m.
4.81,016 reviews
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Berry H.'s profile image
Berry H. 
rating
7 years ago

Very clean facility. All single level floor, and all wings have their own carts for customers. Staff are very nice and accommodating. You have to buy the locks there which I had no use for after emptying the storage units. 

Theresa P.'s profile image
Theresa P. 
rating
7 years ago

Friendly and professional people! Glad I chose this place. When you walk in there is always a welcoming feeling. 

Robert H.'s profile image
Robert H. 
rating
7 years ago

What can I say but easy to rent and easy to exit. I have used this location twice now and every time the staff has been great, the building is clean and well maintained and the price is reasonable. I couldn't have been happier with this storage unit. If you're looking for a second place to store your belongings check these guys out for sure. 

Kim H.'s profile image
Kim H. 
rating
8 years ago

We just got a 28 foot Eclipse Attitude Toy hauler, and Extra Space was able to get us a covered spot without having to wait. The staff is super helpful and friendly, and the facilities are conveniently located right around the corner from RV parts and service, gas/diesel, and easy toll road access. Highly recommend! 

Shannon M.'s profile image
Shannon M. 
rating
8 years ago

Always nice and willing to help. Very clean and safe facility! 

Jessica M.'s profile image
Jessica M. 
rating
9 years ago

Holy moly had the best customer service experience ever!!! Mitchell helped me rent a space and the guy is so nice and so helpful!!!!!!!! If I ever need to obtain a rental space again I will call him for sure. 

John H.'s profile image
John H. 
rating
a year ago

My boat and jet skis moving out , had over thousand dollars stolen from. My Boat . This is expensive , you think your. Stuff is safe to keep hear for the price , they even made easy for stealing your stuff, front gate you had to enter a code get in and out , not anymore if you manage to follow someone in getting out even easy no code to get out , just drive up and gate open for anyone to get out . Was paying $600 bucks a month . Not a deal for under cover. 

Business response:

We're sorry to hear this, John. We really appreciate your feedback and would love the chance to make things right. Please call us at (949) 454-9588. 

Justin C.'s profile image
Justin C. 
rating
a year ago

They need to understand that their experience manager is one of the rudest employees that they have on site. I've dealt with her I've talked to her in one of the rudest ladies that doesn't understand anything. What is she in her 20s and think she knows the laws. kassandra kleitz One of the worst employees that they could've ever appointed I will be separating my business with these ridiculous employees that don't know how to talk to customers. I'm absolutely appalled by the way this woman spoke with me she needs to be educat... read more

Business response:

Justin, we appreciate you taking the time to leave feedback. We aim to provide top-notch customer service and are sorry to hear your experience did not reflect that. We value your comments and will use them to make improvements in the future. Please let us know if there's anything else we can do to assist you with your storage needs. We can be reached at 888-STORAGE. 

Kamran P.'s profile image
Kamran P. 
rating
3 years ago

They kept raising their rates to the point that passed me off and I left. I started five years ago paying $185 and they raised my rate to $365 last month. I found the same storage two blocks away for $280!!!! 

Business response:

Your feedback is very important to our team, Kamran. We're sorry to hear you're unhappy with your experience. Providing quality storage at an affordable price is important to us, and your feedback will be reviewed internally. Please don't hesitate to reach out to us if you would like to discuss your experience further at 888-storage. 

Frequently asked questions about Extra Space Storage

How is Extra Space Storage rated?

Extra Space Storage has a 4.8 star rating with 1,016 reviews. 

When is Extra Space Storage open?

Extra Space Storage is open now. It will close at 10:00 p.m.