Extra Space Storage

Tim A. 

on Yelp

3 years ago

I Am Furious!!!! I pay over $400 a month to store my Rv and pay for their insurance. My catalytic converter gets stollen only a couple months of being their and their damn insurance won't cover it. This is costing me $4,000 and 6 months without being able to use my Rv waiting for the part. You know what the cop says?? O ya this has been going on for years, they fixed the barbed wire and then the thief's cut it again. You would think after this continuing to happen for years they would do more than just fixing the barbed ... read more

James M. 

on Yelp

3 years ago

I rented a unit in May for $127/month. Only four months later they increased the rate to $207/month with no notice. Just charged my credit card. 63% increase in 4 months! When I called to question it, they said I must have gotten a special Internet rate. So? There was no mention that the special rate was only for 4 months when I moved in. They offered to reduce it to $170 but that's still 34% more than what I signed up for, so I told them I'll be moving out. What a pain in the butt. Get a rate lock if you decide to ... read more

John P. 

on Yelp

3 years ago

I have been using this storage facility for over 20 years. It's clean, and secure. The only problem here is they have become very greedy. One day a few months back my rent went from $360.00 to $460 over night. I wasn't notified before hand. I was set up on automatic payments. Suddenly it's $460. This is ridiculous. I understand that OC is expensive so I tolerated the $360. When the fee went to $460 without any warning it pissed me off. I gave them notice that I was vacating my spot. They said well we will reduce the fee bac... read more

Lance K. 

on Yelp

3 years ago

Had to find RV storage as my old place remodeled their lot. Got two months free and then the rate hikes started. Tolerated it for a bit until my catalytic converter was stolen. Filed a police report, no video available from storage facility and after multiple attempts for some sort of compensation from this "secure" storage facility, I received a $100 credit on my $535 monthly uncovered spot. That's right, $535 per month, uncovered and $2,000.00 to replace a stolen catalytic converter. Needless to say, my RV and I are n... read more

Rahi M. 

on Yelp

5 years ago

I looked back at my monthly bill for the 5x10 storage I rented back in November of 2016 and I used to pay $79/mo. Now I am paying $122/mo. That is an increase of 55% or more over the past 4 years. I could have bought a shed and put all my stuff in it, just with the extra money I've paid since the original rate. In fact that is what I am doing by the end of this month. 

A S. 

on Yelp

5 years ago

Buyer beware!! I rented a 10 X 15 climate controlled space about 3 years ago at what I recall was approximately $145/month. They now charge me $256/month for the same space while advertising a 10 x 20 for $167 on line. I called to inquire about the rate and the site manager told me she was on site but would call me back within half an hour....and of course she didn't. I went on line and was finally able to establish a chat with a "customer service rep" (If you say so...). I explained I had a rate question and the repl... read more

Craig N. 

on Yelp

6 years ago

What a joke! Called corporate office to check a out rv storage. Was told they had spots available and I asked if they would hold until I returned from out of town. Was told they would and the local facility will call to confirm. Get a call from facility and was told they dont hold spots itvis first come first serve. Guess corporate and local facilities should get on the same page and stop misleading potential customers. Would not recommend company that is not on same page. 

Dan L. 

on Yelp

6 years ago

Without a doubt the most poorly run company I've experienced in a very long time. Let me recap briefly: * my RV is in a space there * I called to see about their side by side 20 x 20ft storage units (each 10 X 20), the guy said they had a couple available so I drove there to check them out as I was planning on moving from my other location to have my RV & Storage in the same location. * I show up, the girl says let's go check them out to see if their location will work for you. We get into her golf cart and she shows me the... read more

Scott N. 

on Yelp

6 years ago

I have stored an RV at this facility for 7 years. In the last several years the rate increases have been piling on, typically every 6 months or so. I have complained every time a rate increase was sent, and, to their credit, they actually waived the increase one time. The latest increase was $40 a month (17%), up to $271 a month. This is for a 10' x 25' outdoor, uncovered parking space. If you look today at the website, you will see that they advertise this same space "web rate" for $199 per month. Their "in-store" price... read more