Extra Space Storage

Rhonda G. 

on Yelp

10 years ago

omgawd stay away from this storage company. shaaady!!! in one year my rent went from $45 to $77. so called corporate does zero and passes the buck off to the actual facility where the manager lies about being upfront with increases during the initial signing.....later did i learn this is common practice among this kind of storage service.. i rented from the extra space storage in yates road in victorville. the staff is unhelpful and inconsiderate! run the other way is my only suggestion. 

Sheri M. 

on Yelp

10 years ago

My current storage unit in Gilroy, CA was recently taken over by Extra Space Storage. I received a email on 2/18/16 from Extra Space Storage explaining the transition. In the email, it said, "We are now sending payment reminder emails to all customers with an active email address in our system." Obviously, I have a current email on file since I received the letter about the change. My rent is due on the 1st of each month and for the past several years, I have received my invoice emailed to me on the 20th of the month. I... read more

Ian B. 

on Yelp

12 years ago

This place "used" to be the best storage facility in SF. Has it changed hands or something? I moved in at $130/month - a couple of years later I am paying $208! The gates and everything used to make this place secure - now they are all broken and perpetually open. It used to be spotless - now there are bird droppings and smell everywhere. Maybe this is what happens when they get full occupancy? 

Jerry O. 

on Yelp

12 years ago

I have noticed that most of the folks who have posted positive reviews only had their belongings stored for around a six month time period. My wife and I have a blended household but did not want to get rid of may of our items. We have stored our furniture etc. at this location for almost three years. in that time we have had the rent raised four times. The accumulated rate of increase is 60%!. We went from paying $203 to now paying $333. Same unit, same service etc. That is a 20% increase per year. Outrageous. Less... read more

Charlie V. 

on Yelp

13 years ago

I had a storage unit that had mice and it damaged my contents. The unit next to mine was used for food storage and the facility had rodent problems! Even after the constant extermination and pest control, Extra Space Storage would not reimburse me for damages or for free rent. The site manager had no control and the regional manager wouldn't help because I didn't have insurance. I am disgusted and I highly do NOT recommend this organization!! 

Dora T. 

on Yelp

14 years ago

Two huge rate increases in 13 months, a promise for a unit that woops they accidentally gave to someone else. Huge variability in actual size of units from advertised size. To top it off when I asked that they not do the second rate hike, especially given the error in not giving me the unit I was promised, the manager just kept quoting 'policy and procedure' and how sorry he was that he was 'unable' to do anything. How about 'unwilling'? Total lack of accepting either company or personal responsibility; humans wrote the rule... read more

Corinne L. 

on Yelp

14 years ago

I have been a customer for a year now and have been happy with the facility and the personnel. My rates, however, have gone up three times, twice without notice. This is not a good business practice nor full disclosure. Read the fine, fine print. They have now priced me out. 

Pammy S. 

on Yelp

15 years ago

DO NOT USE! seriously your Sh*t is safer on the streets of SF than in this place! My unit was broken into, and those creepy f-tards refused to do anything about it, even with multiple complains and emails/calls to their customer service. Like tons of my stuff was stolen. Also, they seem to have a seriously MAJOR rodent problem and a bunch of my stuff, the stuff that wasn't stolen, had serious rodent damage...... seriously, this place blows. 

Kenneth S. 

on Yelp

15 years ago

**SCAMMERS** I AM SO FED UP WITH THEIR RATE CHANGES!!!! Reading complaints from other sites I see people saying they had 2 rate hikes in 18 months.... I just received my 5th (the 1st one only 3 months in) and I am done dealing with these crooks. What started out to be convenient and affordable has turned out to be nothing but a scam. DON'T DO IT!!!!