Extra Space Storage

Kat W. 

on Yelp

2 years ago

Been renting with them for 3ish months and suddenly they're raising the rate of my rent over $40? Is this normal? Do they trick everyone with this bs? The web rate posted online is still the original rate I was paying so they're definitely renting out units at a promo rate and then jacking it up later. They claim it's to match "market rate" but my rate is now higher than the "in store" rate they have listed online. Bullshit business practice I would suggest you find somewhere else. I was considering upgrading to a larg... read more

Michael B. 

on Yelp

3 years ago

Took two months to get the light working in my unit. Now jacking up the rent by 30%!!! Horrible experience for me. Look elsewhere. 

Kathy L. 

on Yelp

6 years ago

I would have given it a 5 stars months ago under the last 2 managers but not since Brian became the mgr. He is very rude rude, calls ppl liars when they tell him about things happening at the storage site, etc. He has an attitude also. I love one of tge girls who originally rented me my unit. She's super sweet. Customer service told me to start taki g pictures of the problems I see bc Brian calls me a liar so I have and I can notbelieve how bad the floors are. There has been trash on the floor for.5 days and it hasn't b... read more

Becky L. 

on Yelp

7 years ago

Extra Space Storage in long beach pineville rd!!! I accidentally paid for 2 months though I'll only need it for 1.5 months. I called in soon after the payment and was told that they could refund me the days that I won't be using if I call 2 days before the intended move-out date. I called 2 days to the store in before the move-out date, a so-called site manager refused to recognize what I told him and refuse to process any refund. He has been insisting that a ten-day notice has to be given them before make the payment, whic... read more

Bogartin B. 

on Yelp

8 years ago

This place is a joke, raises rates all the time but you can't see where your money goes. Security is a joke, TWEEKERS come and go and break in to units. The camera system is all smoke and mirrors. This property is about as secure as a cardboard box. Run away from this place if you value your stuff. 

V C. 

on Yelp

9 years ago

Yes, the staff and the facility are very good. I just received notice of the second, yes second, price increase in one year, this time from $188 to $214. I don't know if this is typical of storage unit companies. New renters, beware. 

Liz R. 

on Yelp

9 years ago

I've had a storage unit here for over a year. In that time I have only regrets. When moving into the unit during business hours both office employees left the office and were gone for over an hour. Four people were waiting outside during that time and I had to fire my movers after 45 minutes because I thought they weren't going to return to give me my unit number and location. In the 15 months I've had the unit they've increased my monthly rate twice. On top of everything, the place is dirty, homeless people are blatantly li... read more

Jason G. 

on Yelp

12 years ago

This place was awful. I was only here a few months and in that time they raised my rent about 20%. It was also filthy dirty. The people who work there are jerks, too. Their bathroom is only open during office hours and office hours are 9:30 a.m. to 6 p.m. on weekdays and they're closed on Sundays. If you have to use the bathroom on Sunday, you're shit out of luck. I asked them to replace the broken screen by my unit and they never did. This would have made it cleaner. They have a power strip of electrical outlets by my u... read more