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Extra Space Storage
- Self Storage
- South Pasadena, CA
About this business
Location details
919 Mission St, South Pasadena, CA, 91030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I had a great experience recently working with Mr. Stephen Melnyk at Extra Space Storage. He patiently helped me with the transition to digital access for storage and related issues. He was helpful, professional and knowledgeable. Mr. Melnyk clearly understands the concerns and needs of customers at this facility. Thank you, Stephen!
Business response:
Hi Jo, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Stephen Melnyk patiently helped you with the transition to digital access for storage and related issues, was professional, and knowledgeable. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
This Extra space is super convenient. Totally drive through with easy access. Steven there is amazing at what he does, super courteous and friendly. Set me up quick and always made sure everything was good. Thanks for the great experience. Recommend to all!!!
Found this perfectly located storage spot with the best deals for a 5 x 5 storage space. Response time was quick, and all contract details were explained. No surprises with hidden fees. The process was easy!
Business response:
Thank you for the excellent rating, Vanessa! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
I never doubted my stuff was safe and the staff was refreshingly friendly, professional, and always willing to accommodate my needs. So glad I chose this location.
Business response:
Thank you for the kind words, Micah! Security is one of our top priorities and we appreciate that you have found it to be beneficial! Feel free to reach out at any time at 888-storage.
Found this location while browsing for my first storage unit and it's in a great location! Honestly I don't think you'd know there was a storage facility there if you weren't looking, because it's tucked away in a small commercial street and surrounded by shops and eateries. Doesn't at all remind me of some of the giant and isolated storage facilities I've been to in the past. The storage facility itself is very clean and seems well-guarded. I also like the fact there's lifts everywhere and easy access parking, which will ho... read more
Business response:
We appreciate you taking the time to share your feedback, Marlena. We know that your items are important to you, so we make it a priority to provide a safe and secure self-storage experience. We are thrilled you have felt safe renting at our property and that Stephen was so helpful! We are always here to help if anything comes up in the future! Stop by our office or give us a call at 888-storage at any time if you need assistance or have any questions.
Stephen always goes way, way above the call of duty. Whenever I deal with him, it's like I'm talking to an old friend who just 'happens' to manage the storage units. This is a people skill that cannot be taught, but I sure am glad he has it. It makes the whole experience a pleasure
My wife and I recently sold our house and needed to find a storage facility quickly. Stephen M. at Extra Space Storage helped us do just that. Inquired online, received a call back first thing this morning. Stephen explained the process thoroughly, talked about the location, even offered some tips about south Pasadena, as I will be new to the area. Very good customer service! Overall great experience. I would highly recommend!!
I've been using Extraspace storage since they acquired Southmark Storage location in South Pas. We'd rented a 20ft container which allowed us access anytime within gate hours. Now, storing your personal stuff offsite shouldnt be difficult and the Manager, Steve Melnyk made us feel that our stuff was secure and that we were in good hands. Whenever I was on-site, Steve greeted us and asked how they were doing. Call me Old School, but that simple interaction made the extra cost of storing our stuff a positive experience and rea... read more
Business response:
Thank you for your kind words, Brad. Security is our top priority and we appreciate that you have trusted us with your belongings! We're glad Steve greeted you and asked how you were doing. We really appreciate you taking the time to share your experience with us. Don't hesitate to reach out at 888-STORAGE if you need anything.
Staff is so kind & helpful. Space is clean and easy to access. I had got a new payment card and completely forgot to update Extra Space with my new information. They called me to double check my card status with me before any extra fees added up. Simple mistake on my part that THEY took the time to address and it saved a huge headache. I was super grateful & they were already easy to work with before.
Business response:
Hi Ashley, thank you for your review. We're glad our team was kind and helpful. We're so happy to hear that your experience with the cleanliness of the facility has been positive! Don't hesitate to reach out at 888-STORAGE if you need anything.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 737 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.