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Extra Space Storage
- Self Storage
- South Pasadena, CA
About this business
Location details
919 Mission St, South Pasadena, CA, 91030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Well, who likes renting storage, much less everything associated with it, like,... MOVING!!! This company was great and Stephen at the South Pas location was really super helpful and friendly. They were out of small units and he gave me some help over the phone to find one. So just a couple days later, we got one and are ready to get in there. He made it really easy AND the online application and pymt etc process was like 3-5 minutes and done, unit number, gate code, everything. All done and super easy. He had a great sens... read more
Business response:
Thank you so much for your kind words. We really appreciate you taking the time to share the experiences you've had at Extra Space Storage with us, J. We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Stephen! Our team is dedicated to making sure your experience is great. Feel free to send us an email at customerservice@extraspace.com if you have any additional feedback in the future.
Found the perfect storage space at 3am on my couch/phone. Online process was super simple and fast. I instantly received all my confirmation emails and easy detailed instructions. A few hours later I received a welcoming phone call from Steven and had all my questions answered. He walked me to my unit and made everything easy. Highly recommend this business!
Business response:
Hi Damaris. Thank you for taking the time to leave your feedback! We pride ourselves on having a friendly, knowledgeable staff, so we are thrilled to hear that you had such a positive experience renting with Steven! Please let us know if you need any assistance or have any questions. We are always available at 888-storage.
Great customer service from all the staff in the office. Customer service calls can be a bit time consuming and confusing. I prefer to speak to someone directly to the actual location. I'm giving it 3 stars because of their prices are a bit too high and even if you get a good deal initially eventually their rates go up fast.
Business response:
Hello Bessy - Thank you for the feedback on your experience with our Mission Street location. We will forward your concerns on the rate increase process to our management team for review. If you have more feedback please call us at 888-Storage!
Booked online, super fast, very convenient and was extremely easy and straight to the point. Satisfied with my storage space, went and checked it out within 24hrs of booking online and everything was there and easy to find just like the email confirmation had mentioned. The manager also called to see if there was anything else I needed, great communication and follow through with the customer care.
Business response:
Thank you for leaving your feedback Miss Laura at our Mission Street location. Please call us at 888-storage if you have any questions!
We had a serious house fire and needed a conveniently located and easy to use storage for all of our salvageable belongings. Extra Space Storage fit the bill perfectly. They have been so helpful and kind from the start. The units are easy to access, especially with their new app controlled entry. There has been plenty of room for us to pull things out in front of our space, so we can organize what we have. We have moved from a smaller unit to a larger one and soon we'll move to a smaller one again - all without any complicat... read more
Business response:
Hi Rebecca, thank you for taking the time to share your experience with us. We know that our customers value clean facilities and helpful staff, so we do our best to make sure we are able to provide that! Your kind words mean a lot to us. Our team will continue to work hard to meet your storage needs, so let us know if you need anything else at 888-storage.
I had a great experience recently working with Mr. Stephen Melnyk at Extra Space Storage. He patiently helped me with the transition to digital access for storage and related issues. He was helpful, professional and knowledgeable. Mr. Melnyk clearly understands the concerns and needs of customers at this facility. Thank you, Stephen!
Business response:
Hi Jo, thanks so much for your review! We are thrilled to hear your experience was great. We're glad Stephen Melnyk patiently helped you with the transition to digital access for storage and related issues, was professional, and knowledgeable. Feel free to contact us if you need anything at 888-STORAGE or stop by the office.
This Extra space is super convenient. Totally drive through with easy access. Steven there is amazing at what he does, super courteous and friendly. Set me up quick and always made sure everything was good. Thanks for the great experience. Recommend to all!!!
Found this perfectly located storage spot with the best deals for a 5 x 5 storage space. Response time was quick, and all contract details were explained. No surprises with hidden fees. The process was easy!
Business response:
Thank you for the excellent rating, Vanessa! We're happy we were able to provide a smooth rental experience. Don't hesitate to reach out to us at 888-STORAGE if you need anything!
I never doubted my stuff was safe and the staff was refreshingly friendly, professional, and always willing to accommodate my needs. So glad I chose this location.
Business response:
Thank you for the kind words, Micah! Security is one of our top priorities and we appreciate that you have found it to be beneficial! Feel free to reach out at any time at 888-storage.
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 4.9 star rating with 697 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.