Extra Space Storage

Chris V 

on BBB

3 months ago

Ive had a very frustrating experience with this storage facility at ***********************************, and want to warn others before they sign upespecially if youre considering using auto pay.When I first rented my unit, everything seemed fine. But just 4 months in, the rent doubled without warning. Since I was on auto pay, I didnt catch it until I reviewed my statements. I went to the office to ask about it, and they agreed to meet in the middle with a lower rate, which I appreciated.Unfortunately, a little over a year l... read more

Nicholas F 

on BBB

3 months ago

This place is price gouging and raising prices and if you dont negotiate with the manager they will cancel your payment and hold your belongings hostage. I have been renting there longer than the current manager. Im not a one month renter this is going on over years. They have tried to secretly raise my rent 2 times now by hundreds of dollars. Be safe out there people. 

Rommel V 

on BBB

3 months ago

Watch out vendors/contractors!! I did a service for Extra Space Storage at this location back in December 2024 and until now they have not pay me. They always tell me that the check has been processed and I should have it in a couple of days or this week. But six months later still no checks.************************************************************************************************* 

Frank R 

on BBB

3 months ago

Do Not Rent from Extra Space Storage Warning, Extra Space Storage Had Increased my agreed Storage Fee by $100 in 6 Months. They did another increase of $100, 5 months later raising my storage rent by $200 without any Notice. They tried to claim that they had my old address but I know they had my New Address because when I make my payments My New address is always asked for during payment. I've have Never been Late and have always paid in Full and on Time. Do Not Rent from Extra Space Storage. Save yourself the Headache. 

Beth M 

on BBB

3 months ago

**********-COLUMIA SC Moved out and canceled contract in the office on April 18th. Storage place used 4/27 date only so they did not have to refund money. Not in their contract and promises made when started Very poor business 

Jennifer J 

on BBB

3 months ago

This is by far the worst place to storage your things at.. with that being said tho you don't have many options for a storage companyThey will say you owe extra unit rent when you don't and charge you extra so they can keep your things you cannot talk to a manager because they do not answer the phone they left a lock on my unit for 3 weeks after I had made my partner up to date so I wasn't allowed in my unit for my property because they claim they had nobody to go take the lock off I should have revived a month for free a fa... read more

Jenna T 

on BBB

4 months ago

This business should be prosecuted for illegal price increases while claiming to have sent a month's notice by snail mail but I did not receive the letter and I was on the lookout since this the second time they did this. I signed up for $85 a month and over the course of a year they increased rent without notice to $194. 

Tonya S. 

on BBB

4 months ago

Camper was stolen. Employee refused to give supervisors name and number. Did not want to help in any way. Said they didnt even know how to download security video and unsure if it even works. 

Cedric G 

on BBB

4 months ago

Extra Space increased my monthly unit fee by 94%. Failed to properly inform me and simply charged my card. Upon phoning for clarity. I was informed that a single postcard was sent by U.S. Mail and that they actually were doing me a favor by not increasing it 200% based on what they could actually get for the unit during the current market. They failed to adequately explain that month to month meant that they could adjust my rental fee whenever they wanted. As well as, feel the need to insure we know about the fee change prio... read more