Extra Space Storage

Suga R 

on BBB

a month ago

If I could give this place 0 stars I would!! I found them inline and thought $67/month plus insurance isnt band for. 10 by 10. When I got to the facility, they said the online price plus insurance would be $87. I went with that. After 4 months I get A notice in the mail 10 days before my payment is due saying the cot was increasing to $161. I called to inquire about the drastic rate change and was told my pricing was introductory, that I was on a month- to- month lease, that they base off the market rate, that page 4 of an a... read more

Ralph K 

on BBB

a month ago

I rented a storage space from Extra Space Storage located at ****************************************************************************. My rental unit is a 5 x10 and the rate agreed to was $55.00 per month plus $11.00 insurance amount plus tax coming to $67.21 per month for 4 months. My new rate increased including insurance and taxes is now $123.31 which is a 83.4% increase over 3 months. I understand that rental unit companies will advertise an attractive rate to get you in and once in will increase knowing you are not ... read more

HUNGBAN C 

on BBB

a month ago

I have been renting a 10 by 15 storage unit in ********************* area. My monthly rent is $128 and I have been renting the unit for 4 months since April 2025. Now the company charges me $208 a monthly. The local office kindly enough to lower the payment to about $178. I was told by the local office that the reason of increase was because the market demand/support. However, I checked the website and noticed the same size of unit at the same location is advertised as $54 monthly. DO NOT rent from this company unless you wa... read more

Tziporah E 

on BBB

a month ago

My storage unit was broken into and robbed, and despite multiple attempts, I have yet to receive a response from any district manager. I was also informed that there is no surveillance footage available during the time of the incident—an unacceptable lapse in basic security. This reflects gross negligence and a clear failure in the company’s duty to protect its customers and their property. I expect accountability and immediate action to address this serious issue. 

Aria C 

on BBB

2 months ago

I reserved a storage unit at ************************************ that had a wide entrance way in a building that was supposed to have a functioning freight elevator. When I arrived, they said the unit I reserved was no longer available, and moved me to a unit with a narrow entrance way at the end of the building. The freight elevator was broken indefinitely, and the manager and assistant manager said that fixing it was going to be a big problem. Because all the people moving in and out of their units needed to share one sma... read more

Calvin P 

on BBB

2 months ago

This is a terrible facility do not rent a unit here unless you want random rent increases and damaged items with no resolution. Ive been renting here for about 8 months and Ive had 4 rent increases for no reason other than I had my items there too long. When you ask to speak to management they tell you they dont have a number you can speak to anyone one. This place tries to get every dollar out of you and then try to add extra fees on top of that. FIND SOMEONE WHERE ELSE. 

William S 

on BBB

2 months ago

The building is not temperature controlled, which is bad for the top floor (3rd floor) where temperatures in the summer can exceed ************************************************* this heat.Rental rates go up at alarming rates. Rate went from $110 (intro rate 2 months) to $136 to $149 to $179 to $259 to $179 (after I called) to $207 to now $277. 

Melissa W. 

on BBB

2 months ago

I made my first payment but things were going downhill since then. I was unemployed and had to get car repairs. So the price ballooned to $849 since April and I couldnt afford it. I did however sent messages and called saying I was going to make a payment but they sold off the items in my unit without telling me. I was told by the manager ***** that my items were sold yesterday and they could no longer take payment. **************** told me something different. 

Grace K 

on BBB

2 months ago

I am 56 years old but have a great employment background with a honors degree. I worked for Public storage a a manager winning employee bonus 9 times out of a 12 month period. I applied for a position with Extra Space Storage 3 times because they are ALWAYS hiring - I never even received an interview! They refuse to tell me why. I hope to file a discrimination charge against this company. SO UNFAIR.