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Extra Space Storage
- Self Storage
- West Hartford, CT
About this business
Location details
580 New Park Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
I originally rented through life storage they were bought out by extra space storage I believe I've been with them over 10 years. in 2023 I had two units that they increased the price by $75 for each unit without notifying me first I called to complain. Each year since 2023 it has gone up $100 last year it went up in November again by $100 however this time they chose to increase the price halfway through the year and charge me another additional $80. I am currently being asked to pay $504 for a unit that they are advertisin... read more
SUE THEM - READ CAREFULLY....Make sure you READ the full contract with this company. Each location is privately owned. They all have 'different rules.' If they auctioned your things - make SURE they did what 'they were supposed to do' otherwise - sue them, and get your funds back. Don't let this filthy company use scare tactics with you.
Review of Extra Space Storage *********************************************** two major incidents within the first few weeks of renting this facility, I feel obligated to warn other customers.The most recent incident occurred today. The freight lift, which has been unreliable since I rented the unit, failed completely. Previously, the only way to make it move was for someone to physically hold the door while it ascended. Today it would not operate at all.The only luggage cart for the facility was trapped inside the elevator.... read more
This location manager is ****** ?All ****************** routed right back to this location NEVER CORPORATE ?There are no district managers, as they claim ?No one returns your calls ?They overcharge & increase rent without notice ?They lie about everything ?They closed restroom hours. It's less time & work for them to clean ?During customer hours, the restrooms are partly closed =All day Saturday Sunday & after 5:30pm (INSTEAD OF 6am - 10pm CUSTOMER HOURS ?There are no trash cans?They pick up paper but do not clean, wash nor ... read more
The ** at the ****************** located off ******** is DISGUSTINGLY UNPROFESSIONAL!! She stated something about living on the property and she thinks this is her house and not a business that she is employed by. She verbally threatened me because I told her I didnt like how she was talking to me as if I was less than her. A real lack of intrapersonal skills and not emotional mature enough to respectfully make requests. She treats you like an uninvited guest in her house rather than a customer.
ZERO STARS. ************ HOMELESS FOR 2 YEARS- RENTED AN EXTRA LARGE DOUBLE UNIT FOR THOSE TWO YEARS- THE BILL DOUBLED TO $400 WITHIN 2 YRS WITH NO NOTICE- EVER! I BEGGED THEM NOT TO KEEP INCREASING IT. WE WOULD LOSE ACCESS TO OUR BELONGINGS IF WE WERE *FIVE DAYS LATE* ON THE MONTHLY BILL- SO WE NEVER HAD ACCESS TO OUR BELONGINGS. ON JULY 9, 2026- THEY SOLD OUR WHOLE ENTIRE LIVES, EVERYTHING WE OWN, AT AUCTION. THERE ARE MORE DETAILS. I AM FILING A LAWSUIT. AND *********** FILED A LAWSUIT IN FEBRUARY 2026. YOU CAN ****** IT.... read more
***** ****** and her boyfriend are liars. I have video and audio proving this. I was vandalized and it was an inside job. I will be filing a civil suit. Years from now, this will never end, they think this will go away, but it would never go away. They anre all liars in thieves.!!!
"CORPORATE" CUSTOMER SERVICE RUDE AS ALL GET OUT AND RATE HIKING MY UNIT $100 AFTER ONLY 4 MONTHS OF SERVICE. BEEN A CUSTOMER OF THEIRS FOR YEARS ON OTHER UNITS. FIRST GUY HANGS ON ME MOMENTS INTO THE CALL. CALL BACK AND GET DEAD AIR. CALL A THIRD TIME AND GET "******", VERY ENTITLED, TALK OVER YOU THE ENTIRE CONVERSATION AND JUST PLAIN RUDE. BY THE END OF THE 11 MINUTE CALL I'D HAD IT WITH HER ATTITUDE, WE'RE BOTH HURLING THE RUDE ATTITIUDE COMMENTS TO ONE ANOTHER BEFORE SHE HANGS UP THE CALL. I HAVE TO WONDER IF THE RUDENE... read more
Terrible business practices the lady ********* **** up in out face stop answering the phone and to top it off did not issue a refund upon us leaving after two days the walls are coming apart it is not climate controlled what so ever Rat droppings everywhere inside the units as well cockroaches. And then stated she cannot give me a refund because she we move into the wrong units if you want the best upkeep for your items do NOT rent from this Extra Space Storage 6800 military trail just go to *********
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 2.9 star rating with 671 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.