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Extra Space Storage
- Self Storage
- West Hartford, CT
About this business
Location details
580 New Park Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Extra Space Storage on ************************** *****. The business asks how long you intend to rent for and when you answer a minimum of a year, they give you an internet rate. After three months, I was given a 30-day notice of a 65% rate increase. Given that my 10 x 10 unit is actually 8 1/2 by 9 1/2 ft.... Truly poor. Poor business, poor ethics, poor standards. Should be illegal.
This company called extra space in modesto california on sylvan ave has been stealing from me for months and i did not know it.I went and rented a storage they lied and said id be paying 22 dollars so then ended up chargint me 40 saying oh well theres a mandatory insurance. Ok why didnt they twll me? I let that slide the. I noticed they actually been charging me 70 i called again and they said well we decided to raise the price.. i want my money back and i want it now
My unit at ************************************************ flooded with raw sewage. No help provided. They are still letting people move in. Its a biohazard. People are trying to salvage what they can without masks or gloves. Company putting lives at risk. At least 20 units affected.
***, THE PSYCHO/BULLY/WEIRD MANAGER AT EXTRA SPACE STORAGE LOCATED AT ***********************************. I SERIOUSLY DISAGREE W/THE DELIBERATE BLOODTHIRSTY WAY *** ISSUED A RENTAL INCREASE NOTICE WHEN I WORE A DRESS TO ACCESS MY UNIT ON NOVEMBER 17, 2025 (THE DATE THE NOTICE WAS DATED) ACCORDING TO THE WEBSITE, *** IS ONLY CHARGING $181.00 FOR THIS UNIT. WHEN I STARTED IN JAN, 2022, THE RENT WAS $169.00. IN ALMOST FOUR YEARS, *** HAS USED THE MOST HOSTILE REASONING TO KEEP RAISING MY RENT WHEN SHE RAISED TO $364.00! WHEN I... read more
i had two storages at this locating at 4343 s Ashland the manager ******** was great to work with, but the building is infested with mice and rats I had droppings all over my furniture and all over my totes and clothes it was all disgusting had to throw everything away including my mattresses this is most definitely a place that someone should never go and put there thing in storage
This company bought out the one I was renting space from. They doubled my rate. When I called to question why I didn't receive notice of this they said they mailed it to an old address. I didn't authorize them to pull a double rate on my bank card. I live on a fixed income and the extra rate took my grocery money. I want a refund. I called them and they instructed me NOT to call my bank about this. I did call my bank and the bank *** said they are acting suspicious. The bank ended the reoccurring payment. This company also i... read more
Their manager Lequonda Hill is a liar, based on her personal issues she judges customers. If you like to speak to the assistant manager instead of her, she gets mad and tries everything to kick you out. Like blaming you for reviews that you didn't do. Because the person had a Hispanic name. I felt discriminated by her not only because I am Hispanic but a l****** She rolls her eyes at me when I asked a question. This is why I like many others prefer to speak to the assistant manager. Lequonda is rude. She must be dating her b... read more
The real issue is the lack of empowered management and ineffective company policies that leave both staff and customers frustrated.I am currently renting two units at this facility. When I transferred one and decided within 24 hours to keep it, I was told the original rate could not be honored because it took the entire weekend for someone with authority to review and override the system. By the time that happened, the price had increased by nearly $100 for the exact same unit. This wasnt due to any delay on my part it was d... read more
Im warning anyone thinking of renting from Extra Space Storage. This company operates on the very definition of bait and switch. Youd think a newer location would want to build trust and keep customers, but instead they pull stunts like this.I signed up for a unit at what I thought was a fair, clearly listed price. Nowhere did it say promotional," it was simply the price shown on their website. But after just four months, they more than doubled my rent. Not a $10 or $15 increase like you might expect in this industry. They l... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 2.9 star rating with 566 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.