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Extra Space Storage
- Self Storage
- West Hartford, CT
About this business
Location details
580 New Park Ave, West Hartford, CT, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:00 a.m. to 10:00 p.m. | |
| Tue | 06:00 a.m. to 10:00 p.m. | |
| Wed | 06:00 a.m. to 10:00 p.m. | |
| Thu | 06:00 a.m. to 10:00 p.m. | |
| Fri | 06:00 a.m. to 10:00 p.m. | |
| Sat | 06:00 a.m. to 10:00 p.m. | |
| Sun | 06:00 a.m. to 10:00 p.m. |
Nancy is wonderful! Unit is dry, clean and easy to access.
Just rented a space at *** *** *** in Round Rock, TX. The "leasing" service - don't remember his name was very helpful. Tracy - the lady at the storage facility was exceptional. So pleasant and helpful. She picked up my day with her attitude which is important when going thru the hell of moving. ***** ********
I signed up last summer for $290 and today I have cancelled my storage units in Fishers, IN at $450. They claim they mailed me a letter about the price increase the first time when it jumped to $370 but they did not. They increased the price again with no warning again to $450, disposable.
I believe my items were stolen by staff at the ******************************* location. Extra Storage Space is responsible for erroneously moving my unit out. According to their staff they had a systematic error which caused them to give more than 75% of my items away. Staff claimed that another customer had their belongings in the hallway and somehow, they thought he purchased another unit, which was my LOCKED paid for unit. The whole thing make no sense. I made a police report for stolen items. This incident caused a lot ... read more
Beware of the bait and switch price ********** under 11months I received 2 price hikes to now 2.5x the original price.With the initial price of ***** now to ******. Somehow I don't think their AC cost doubled in that time. I mean talk about being ****** just for the sake of it. If you have to use them bc of the location be VERY WARY of staying for any length of time, short term at best and dont use autopay. Sleazy scumbags running a predatory business.
I've been fighting with this company since becoming a customer, ever so often I would receive an increase on this same size no upgraded unit, this month I received a notification that the cost of this storage unit is increasing by $102 stating next month the cost will be going up. I refuse to pay for this unit with such a large increase, I've decided to try and move out before having to pay this much more expensive bill. I feel gouged without cause. There is no way the COL excuse will play out here
Thousands of reviews shows this company runs a bait and switch scam. They are very unethical. Do not rent here.
Excessive late fees. They erase payments already made to charge for delays. Even worse, they notify late to justify the charge.
I am so completely disgusted by the treatment I received today on the phone with representative, *****. My husband and I are receiving requests for payment on a storage unit we did not rent. I called to ask for assistance with this and she accused my husband of renting this even though I may not have known about it. I guaranteed her that did not occur and asked her how this fraudulent act could have happened? She said "I will tell you what happened. YOUR HUSBAND walked into an Extra Space and rented a unit". Despite me letti... read more
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 3 star rating with 592 reviews.
When is Extra Space Storage open?
Extra Space Storage is open now. It will close at 10:00 p.m.