This profile has been claimed by the business owner or representative.
Extra Space Storage
- Self Storage
- West Hartford, Connecticut
About this business
Store your belongings at Extra Space Storage on 580 New Park Ave West Hartford, CT today! Our large selection of storage units, climate-controlled units, drive up access, exceptional security, electronic gate access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of o... read more
Location details
580 New Park Ave, West Hartford, Connecticut, 06110, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
On 3/5/2025 I noticed mouse droppings in my unit and brought it up to the Manager who was extremely helpful in assisting me. Unfortunately I lost many valuable items as there was a pest infestation in my unit. Dealing with the claims department has been exhausting so much so I have an attorney involved. We are now in July and the claims department has asked me not once, not twice but a total of 10 times to provide pictures of the same items. Obviously after my attorney reviewed all emails that went to the claims adjuster and... read more
This place is the worst to deal with!!! They had a pipe leak and didnt bother to call me to let me know for over two weeks!! All my belongings were ruined with mold and soaking wet. I went to bring some items and saw the mess and was horrified. Absolutely disgusting with the service.
If I could give 0 stars I would. DO NOT use this facility. Our unit was broken into and we found out that there have been at least 2 strings of robberies with multiple units broken into. At least one set of robberies was likely an inside job. No notification of any kind was sent to us with either set of robberies. No cameras monitor the hallways inside the building and there are gaps between the units (the walls do not go to the ceiling) so that others can access your unit. This facility offered no compensation for our loss ... read more
I am filing a complaint about the business practices of ************* **** I rented a storage unit 1 1/2 years ago for less than $50 I was hit with a price increase within 6 months I didn't complain until I moved to a larger unit for $170 received notice the rent kept going up until it was $300 I then moved to a cheaper unit for $80 now there is another increase to $140. I haven't had the unit 90 days before the price increase. I checked online and saw an offer for the same size at lower prices. I will be moving just to much... read more
Do not do business with this company.They advertise a low introductory internet price, but within months, the rate increasesand then it increases again shortly after that. Its a bait-and-switch tactic. When you try to reach someone to discuss it, you're given a phone number that goes nowhere. Meanwhile, they pretend to care by responding to reviews on ******, but it's all for show. The one time I did speak to someone, the response was basically: "Too bad, that's our pricingyou can move out if you want." Sure, I could move, b... read more
Ive been renting from ES for over two years now and today I finally had it. They offer a web rate and then when you auto pay, they will start charging you a different rate after about 6 months completely random number. I locked into a unit in the beginning at 71 web rate, after 6 months they were going to charge $130 for the same small unit. Heres the kicker the web rate for the same unit at that time was $65 dollars! I called and said, as a long time renter, why in the world would a company increase my price (a loyal member... read more
*********************************************** (*******)*********************************** Besides the fact that the price of the unit is constantly increasing, without explanation (from $145-$277) there is no guarantee of safety on the territory. My car was brutally vandalized and the manager refused to consider the crime. She deliberately hid the photos on the camera from me and said that it was not her business.
I prorated my unit on 5/17/25 at *********************, ** with a move out date of 5/31/25 once I flew down there from **, with the understanding that I would not be charged the monthly $532.16 storage fee on 6/1/25. I confirmed 2 days before my move out date, and received a Move Out Confirmation email. When I arrived at the unit, I spoke with their Facility Mngr, gave him my unit #****, at which time he wrote my unit# on a sheet. A few hours later the same manager came to the unit, looked inside saw the movers removing out ... read more
I rented a unit in ********, ** for 3 years, I moved out last Saturday and closed my account, cleaned out the unit, unfortunately four pieces of cardboard remained.The store manager reactivated my account WITHOUT MY PERMISION, and charged me $720.00 because the locker was not "clean". It took 5 days to return the overcharge.This caused checks to be returned and additional bank charges, his answer was too ****** WARNED, STAY AWAY, FAR AWAY
Frequently asked questions about Extra Space Storage
How is Extra Space Storage rated?
Extra Space Storage has a 2.9 star rating with 521 reviews.
When is Extra Space Storage open?
Extra Space Storage is closed now. It will open at 6:00 a.m.