Extra Space Storage

Carolyn E. 

on BBB

4 months ago

Do not trust this storage facility with your belongings. Our boat was stored here for over a year and was stolen from the facility and never found. We filed a police report and went through the process. Extra Space Storage was not able to find the video of the boat being towed away by someone else and off the property, which is very concerning. The police department even stated that this particular storage facility has theft issues and their gates are constantly left open. Its extremely frustrating when you pay a company to ... read more

Lisa P 

on BBB

4 months ago

Please read full review on *********** Word limit on here 1. My unit was burgarlized and all my valuables were stolen such as: Electronics, clothing, used and new makeup, perfumes, shoes, old cell phone 2. Due to hardship yes I was late and my unit was almost auctioned off but I made ALL the payments and late fees necessary to stop it. Their policy states that employees are not allowed to step in and only allowed to open and take photos from the outside. They cut off my lock and replaced it with their own lock that only they... read more

Max W 

on BBB

4 months ago

Very new facility. Clean, well maintained. After 4 months they provided me a notice they were DOUBLING MY RENTAL FEES. Thats right, doubling. From $112 to $224. When I called and asked they said the rate was adjusted and there was nothing they could doVery predatory business practice. Absolutely despicable. 

Cynthia N 

on BBB

5 months ago

The East Washington location done me dirty they told me a lie because they wanted to make more money on my unit told me I had until April 1st by 10am to pay my payment in full I was there at ********************************************************************************* they lied to me and I'm fighting hard right now to make them make this right to me it's not ok what they did and I will keep posting and calling until they fix this anybody else this has happened to? I'm sure I'm not the first 

Rights V. 

on BBB

5 months ago

LOCKS CUT/CHANGED WITHOUT CONSENT ON PAID UNIT You read correctly. This storage unit facility likes to sell you their overpriced inferior locks, then proceed to cut off the lock and replace it with a combination lock that anyone with the code can open and enter, without your consent. I signed up for 3 months at a rate that was higher than displayed on their signs. I was told the price will go down for the following months payments. I packed my life away with these guys, only to find that my storage unit has a completely diff... read more

Vincent L 

on BBB

5 months ago

Been renting a unit in ************** Fl since 2019. Have been paying the same rate every month. This past month got email rate for March $79.31..price went down? Seems like they forgot to add insurance cost and tax. Figure since they goofed they'd give me the lower rate... forgot it! Big corporations only care about the bottom line$$$...if they don't get it from you there's always someone else. 

Kellen P 

on BBB

5 months ago

I was completely lied to about the rates of my unit. After a few months I started getting bills for $246, when my rate is $100/mo. I called to complain and the new manager said she was getting a lot of phone calls about this and a lot of people were unhappy. She said it looks like the company wasnt explaining contracts properly to people, and she said it was wrong. I agree and was denied by upper management the price that I agreed to. They are telling people to be more careful of what the sign. I am a business owner. I can t... read more

Austin G 

on BBB

5 months ago

At the ****** location, I was paying 66$ a month for the unit, 3 months later they doubled my rate for NO reason. Im leaving this review so that no one will use extra space storage. They ****. 

Richard L 

on BBB

6 months ago

? Avoid Extra Space Storage Deceptive ******************** Lockouts I strongly advise against renting with Extra Space Storage due to their deceptive pricing, unlawful lockouts, and retaliatory debt collection tactics. My experience at their ********, ** (***********) location has been a nightmare.?? Locked Out After Just 6 Days Violating NY Lien Law I was denied access to my storage unit just 6 days after missing a payment, even though New York law requires a 30-day notice before a lien can be enforced. When I tried to reso... read more