Extra Space Storage

Carson C 

on BBB

11 months ago

We started with a 10x15 unit. The company was bought out by Life Storage. We were sent notice the rates were going up. We were aware how much they were going to go up.$153 to $163.Two months later, it was $********* months later, it is $343.We didn't notice the jump until this month as it is on auto draft.We are in the process of contacting the company, who were just bought out by ExtraStorage.And I and now see that Life Storage is not accredited by the BBB. Shocker. 

Brandon R 

on BBB

11 months ago

DO NOT RENT FROM HERE! If I could leave a 0star review I would. They use bait and switch tactics to get you in at a decent rate and then continually raise the rent by huge increases without properly informing the customer. The company has NO *************************** and there is no one to speak with except the store manager. This is most likely so they don't have to deal with all of their customers being unhappy about constant price hikes. This is a deceitful ( though legal) operation with no integrity or concern for thei... read more

Eddah N 

on BBB

11 months ago

So, I currently have 2 units. 1 for exactly one year and the 2nd one about 6months+. Issue started when I went to my older unit and noticed the roof had caved in. This was over 4months ago. When I brought it to the managers attention, the solution he provided was for me to leave my keys and he'll contract a company to fix the roof. I asked how that is a safe solution considering he'll be giving access to my unit that contains all my personal items to total strangers with no supervision. I attempted to ask how that's even som... read more

David O 

on BBB

a year ago

The online price that you are quoted is only good for 4 months which they do not tell you. The the regular price is then billed and may go even higher after another 4 months which is also not relayed to you unless you ask. 

Shanna K 

on BBB

a year ago

The worst storage facility Ive ever had. Absolutely no customer service, they use promo deals to get you in then raise your rate the very next month and every month after, they want you to fix their errors when they mess up, the staff is beyond rude to people if they are even around, no way to contact any upper management in a situation that needs fixing, their website doesnt let you leave reviews but have a bunch they used from before they switched to ExtraSpace ABSOLUTELY HORRIBLE PLACE OF BUSINESS 

Jose S. 

on BBB

a year ago

Massive Price Hikes!Started at $164/month, as web price and just 4 months later after I moved all my belongings from the property I was living. Extra Space Storage hiked my rent to $244a 48% increase!This was not part of the agreement I signed! 

Magan W 

on BBB

a year ago

Rent doubled after 4 months. I was told by the manager that that was the actual price but I just didn't read the contract well enough. They said they didn't need to tell me that at any point when they were selling me the space. Scam. Now I will have to spend my money and time to remove all my storage because I was deceived by this company. 

Antoine L 

on BBB

a year ago

I've been with this company for 2 years. In those 2 years I have been homeless. I stay paying my storage but if I fall behind, I have to always pay these crazy high a** fees and hope they don't auction off my belongings. Long story short, I started looking at other storage companies to compare prices for a 10x15 unit which they are currently charging me $350 a month for. When I started with them, it was only $200 and change. I called them and asked for the rate for the same unit because other companies were charging under $1... read more

Joseph Michael R 

on BBB

a year ago

Greedy is what E$$ is all about and they have strict corporate rules about moving out. First I was lied to about the size of the truck that could be used to access the ******************************************************** location. This cost me another $600 to finalize my long distance move with another carrier. My rent began at $98/month in December of 2023. Then after three months my rent increased by $90 to $188.00/month. I have managed but have been trying to move out and posted a move out date at least 3 times. I tri... read more