This profile has been claimed by the business owner or representative.
100 Cornerstone Dr, Cary, NC, 27519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Inefficient, unprofessional and unsafe medical care. The medical assitants walk around with unlabeled, medication filled syringes in their pockets. I know this because I received one. The staff refer to the patients as "buddy". Oh and the best part is, you wait 3 hours in their waiting room to be receive the subpar service. By all means, go to Accent, NextCare, or anywhere except FastMed. The only thing quick about this place is how they take your money and treat you like crap. The staff should treat everyone who ... read more
The front desk ladies are rude and have very poor customer service. I felt like I was being talked to as if I was a 3 year old child. I have seen three doctors in the past. 2/3 I had to tell what was wrong with me and request medication. I had one good experience. I will be choosing a different urgent care in the future.
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. First of all, thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. That is why I have sent you a personal message response. I'd like to connect with you directly to understand in more detail what happened with your specific experience and to see if there's anything we can do on our end. We strive to meet the needs and exceed the expectations of every... read more
I took my son here and they diagnosed him with breathing problems and recommended two medications. Later that day I had him see his pediatritian and she gave him the flu test and he tested positive. She told me to not give him the medicine he was prescribed that morning- $50 down the toilet along with the urgent care co-pay. I won't be back!
Business response:
Thank you for taking the time to share this review, Courtney. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you.
Terrible. Made an appointment 5 hours in advance, after waiting over an hour I asked how much longer then I was told they don't honor reserved appointments. Huh? Why offer appointments if they don't honor them?
Business response:
Carol, we apologize for any inconvenience that we may have caused you. We want to be better. Please email your experience directly to our President and CEO, Jason Williams, at jason.williams@fastmed.com. Thank you for being a FastMed patient.
OMG!!! Has anyone gone to the one on Creedmoore Rd.? Well this place is a hot mess and i'm making sure I go above and beyond to direct people away from that place. Well I walked in with seasonal allergies. I didn't bring my medicaid card even though they accepted it. But of course any doctor can look it up. Well I called my primary doctor as directed before I pulled up and my doctor asked them to call when I got in. I give them my information and they go to have a conversation with people talking about Jenny Craig and when t... read more
Since I don't have a primary care physician, I went there to get biometric's screening -it was supposed to be a simple blood test and one sheet of paper that was supposed to be filled out and fax to my husband's job for insurance purposes. Well, to make the long story short - I had to go back twice to get my blood drawn and 3 times for them to fill out the one page correctly and get them to actually fax to where it was supposed to go. No one ever apologized, but instead one of medical assistant's to whom I was having to ... read more
Business response:
Ella- Thank you for taking the time out to share your experience at FastMed. We apologize for your negative experience. We want to be better. To better help you, please email, Jason Williams, our Founder and CEO, directly at jason.williams@fastmed.com. Thank you for being a FastMed patient.
Be prepares to sit and wait at the reception area. (1h 30m). Then when you get to the examination room, be prepared to sit and wait some more (30m). Then PA, not MD sees you for 10m.
Business response:
Hi Chris. Thank you for taking the time to provide feedback on our staff and your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our CEO and founder, Jason Williams, directly at jason.williams@fastmed.com.Thank you so much for being a FastMed patient.
I went to Fast Med because my primary was closed for the day and had ear pain that was due to ear wax blockage. The Doctor used an ear syringe with warm water and blasted my ear once and it was out. The entire process took less than 10 min and cost me nearly $300.00 !!!!!!! I called fast med and left a message with the billing people and nobody calls back and you can't talk with anybody when you call in. I really think they should rename the company "FAST BUCK" not FAST MED
Business response:
A message from Jason A. Williams MPAS, Ph. D - FastMed Urgent Care, Founder - President and CEO of the Eastern Region. We just recently discovered your post on this issue, and we're very sorry for our delayed response. At FastMed one of our core values is that your concerns are our concerns, so please feel free to contact me directly if you ever have problems or concerns in the future. As for the specific issue you raise here, if I can help resolve it or you just want to talk it through, please contact me as soon as it's ... read more
If you end up paying out of pocket. You may as well forget your money. These guy's billing department is the worse. I called so many times and they said they'd get back to you within 1 business day and never do! Worse department ever. They can take your money and not let you get reimbursed for it.
Business response:
Hi Simon. Thank you for taking the time to provide feedback on our staff and your experience. You are very important to us, and we are committed to providing a satisfying experience to all of our patients. We want to be better. Please email our VP of Finance, Jerry Creech directly at j.creech@fastmed.com. Thank you so much for being a FastMed patient.
FastMed Urgent Care has a 4.1 star rating with 1,341 reviews.
FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.