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FastMed Urgent Care
- Urgent Care
- Cary, NC
About this business
Location details
100 Cornerstone Dr, Cary, NC, 27519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Even after reading the reviews, I decided that I would give this facility the benefit of the doubt. Well, I should have thought twice... 1) I arrived on Saturday morning about 10 minutes before FastMed was to open. When I exited my car and went to stand out front waiting for the doors to open, I was told the provider had not arrived yet, so the staff could not enter the building. I continued to wait and witnessed another provider pull up, enter the building, then exit the building, then take off in her car....wait, what?! D... read more
FastMed Management - Please turn away people that you are not able to treat adequately! We called prior to our visit to ensure you could treat a fractured bone. Your staff was not able to diagnose the fracture or explain the diagnosis the following day when they received the radiology report. Your staff provided an inadequate splint that did not stabilize the broken bone. When I asked for a better splint, I was told that you didn't have anything else. We went to a second urgent care for treatment since Fastmed was unable ... read more
I would give this place less than 1 star if I could. I live in Washington state and visited this urgent care center in Cary, NC on June 30th, 2017 when I was there visiting family. Right as I was signing in, I asked the woman at the front desk if she could tell me if my insurance would cover the visit. She said she didn't know if it would or wouldn't, but that if it didn't, my cost would probably be between $100 to $150 without insurance. I was coming in because my ears were completely blocked up from an infection and I was... read more
Business response:
Catherine, we would like to have a billing team member connect with you directly to understand your particular situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
Slow Med - Staff very friendly but seems comfortable providing sub par service. Super long wait time. Efficient throughput is not top of mind here....... ugh
Waited over an hour and a half. Don't let the word Fast fool you.
Business response:
We're sorry to hear about the wait time you experienced, Paula. We try our best to minimize wait times and also ensure that each patient gets the medical attention he/she needs. We also offer online check-ins on our website. Patients utilizing the system can expect to experience a greater than 50% reduction in wait times versus the typical walk-in patient not using the system. In addition, the system's newly upgraded features include in-clinic screens to keep patients informed on exactly where they stand in line. Text upda... read more
Just left the FastMed at Cornerstone. There didn't seem to be very many patients, but after 90 minutes in the waiting room, they still had my ID and insurance card and hadn't yet typed in the new patient information. We called another medical office and they offered to see us right away, so we asked for the ID back and left. For offering no explanations for the delay and no status updates, no apologies and for a generally indifferent/grumpy front desk rapport, FastMed earned the lowest rating. (I should also mention that ... read more
Business response:
We're sorry to hear about the pace of care, Bob. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? We look forward to hearing from you. Thank you.
This place has gone way downhill since we moved here 7 years ago. Clinical assistant was downright rude, did not speak to me at all including a greeting unless she was barking directions which included "don't cough on me" when I gagged during strep test. Follow up phone call to give me test results started with no identification of who was calling just "can you verify your date of birth?"....um, no, not unless I KNOW WHO YOU ARE. They used to call and follow up to see how you are feeling, but no more and although I am CLEA... read more
Business response:
We strive to deliver quality, and convenient care. Your feedback helps us take appropriate action to ensure a more positive patient experience in the future. Would you mind emailing CustomerRelations@FastMed.com so we can connect you with the appropriate member of leadership to address your experience and concerns? Thank you.
I don't review businesses, but my treatment at this medical facility compelled me to write this review as a warning. I have never been treated so horribly by any business, let alone a doctor's office. Front desk- rude and condescending, HUNG UP ON ME when I called to ask where my refill was. A refill that they just decided to cut-off without telling me (because my care provider moved). Apparently I'm supposed to know when their staff leaves. Unfortunately, I'm not psychic. Still, no reason for the receptionist to hang up ... read more
Very poor quality service overall. We were pretty much ignored when we entered the facility and eye contact wasn't made by the lady at the front desk for more than 5 minutes as I stood there waiting to see what paper work was needed to be seen. I was the only person at the desk. Once we were taken back, the service was prompt but it took an hour to be seen with almost no one in the waiting room. The nurse in the back did not appear to know what she was doing and struggle to do basic nurse tasks. We got very little inform... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.1 star rating with 1,341 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.