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FastMed Urgent Care

4.1

About this business

Location details

100 Cornerstone Dr, Cary, NC, 27519, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
Sun8:00 a.m. to 4:00 p.m.
4.11,341 reviews
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Raymond R.'s profile image
Raymond R. 
rating
5 years ago

HORRENDOUS!! Went in for a Covid test. They had run out. No call or notification to not waste my time. 

Business response:

Thank you for taking the time to share this review, Raymond. We have a patient-focused culture and want to provide everyone with a great experience. When you have a moment, will you please contact us at CustomerRelations@FastMed.com so we can discuss this further? Thank you. 

Victor B.'s profile image
Victor B. 
rating
5 years ago

I went there for lab tests and asked for the price including lab costs. A couple months later I get different bills from both fastmed and the lab with completely different amounts. Hidden fees everywhere. Horrible experience. 

Patrick W.'s profile image
Patrick W. 
rating
5 years ago

This is the worst and most unprofessional experience ever , I was never checked in, I was here total of 3 1/2 hours for a corona test nothing was done correct but the test. I arrived at 11 and at 2 pm I'm still waiting. Never come here just use your insurance and go to the hospital. 

Business response:

Thank you for letting us know about this, Patrick. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect to take action on your review. Thank you! 

Susan S.'s profile image
Susan S. 
rating
5 years ago

I had an appt at FastMed in Mesa AZ - Power rd/Superstition springs I arrive as requested - at least 10 mins early. Had done the online check-in, uploaded my insurance and ID. I waited in the waiting room over 25 mins and then they moved me to a room...35 mins later i opened the door and a Dr. was just outside. I told him I had an appt and hour ago....said sorry, haven't looked at your chart. I closed the door and called my husband to advise i still hadn't been seen. BTW this was a simple nasal swab for covid. When the doct... read more

Business response:

Thank you for posting this review, Susan. We keep track of wait times and try to minimize them as well as keep patients informed about expected wait times. Our operations leadership would like to understand more, so at your convenience, will you email us at CustomerRelations@FastMed.com? Thank you. 

Elizabeth A.'s profile image
Elizabeth A. 
rating
5 years ago

My husband and I were in town to visit an elderly family member. While there, my husband developed severe pain in his stomach and could not urinate. We went to this urgent care location and the doctor didn't even touch my husband and just diagnosed him with a urinary tract infection. I understand that listening to a patients symptoms can tell the doctor a lot of information but never even touching his stomach to see where the pain was coming from or performing ANY kind of exam is UNACCEPTABLE. Upon our arrival home we went... read more

Business response:

We're sorry to read this, Elizabeth. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you. 

Oz ..'s profile image
Oz .. 
rating
6 years ago

I went to the Hickory,NC location with flu like symptoms. Doctor that saw me said it was a new virus that's been going around. Prescribed me some drugs for the symptoms that I used for a whole week but my condition got worse. I went in again and saw a different doctor. This 2nd doctor told me the drugs I was prescribed caused me to develop a sinus infection on top of the viral infection. Great! I went in to get better only to get worse and was charged a ton of money to be seen 5 mins by a doctor that gave me the wrong drugs... read more

Business response:

We appreciate you sharing this review, Oz. We would like to have a billing team member connect with you directly to understand this situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again. 

Macy E.'s profile image
Macy E. 
rating
6 years ago

While the front desk staff tend to be angels, I can't say the same for the actual doctors. They tend to be rude, snippy, and want to deal with you as fast as possible so they can move onto making money off someone else. It took them over a month and 5+ phone calls for them to finally deliver me my test results. Multiple times they told me that they couldn't deal with me because they had other clients in the waiting room. Since they had already made the money off of me, I was no longer important to them. WASTE OF MONEY AND TI... read more

Business response:

We're sorry to hear about your experience at FastMed, Macy. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com? Thank you. 

Stephanie B.'s profile image
Stephanie B. 
rating
6 years ago

Staff was rude and uninformed. No one knows what's going on and won't give me any information. 

Business response:

We take feedback very seriously. Will you send an email to CustomerRelations@FastMed.com sharing your experience with us so we can have the right person contact you? We'd appreciate the opportunity to address your concerns and learn from your experience. Thank you. 

Tammy S.'s profile image
Tammy S. 
rating
6 years ago

Monroe nc Staff is friendly. Second time I've HAD to come to fast med. Every time I have to wait for hours! I have been sitting here for 1.5 hrs...haven't been seen yet. Don't be fooled. They are NOT fast. Terrible!! 

Frequently asked questions about FastMed Urgent Care

How is FastMed Urgent Care rated?

FastMed Urgent Care has a 4.1 star rating with 1,341 reviews. 

When is FastMed Urgent Care open?

FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.