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FastMed Urgent Care
- Urgent Care
- Cary, NC
About this business
Location details
100 Cornerstone Dr, Cary, NC, 27519, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
The wait times are poorly communicated. I was told 30-40 minute wait and I am still sitting here 70 minutes later. I came here because their online booking app indicated available appointment times. With so many options in the area, I would go somewhere else.
Business response:
Jen, we are sorry the online check-in process did not meet your expectations. Based on feedback from our patients, we are going to be launching a new and improved online check-in process in a couple of months. We want this tool to be helpful and easy-to-use, and we recognize that the current process is not meeting the needs of our patients. If you have additional feedback or would like us to follow up with you personally, please email us at CustomerRelations@FastMed.com.
Find another place. I should've listened to the reviews. The front desk staff is not kind nor are they very helpful. They were rude when answering my questions. They said their CD burner was broken and I couldn't have my X-rays to give to the Orthopedic. They said they would send it over to the location for me. When I got to my Ortho appointment the following day they didn't have the X-rays. We called FastMed and the front desk said we couldn't have the X-rays(cd burner was broken still) and that I should take a new set. Who... read more
Business response:
Jessica, we're very sorry to have read your post about your experience at FastMed. We strive to deliver quality, convenient care and based on your recount you experienced neither. We try to personally look into any issues when someone raises them. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with the best person to address your concerns? Thank you.
Unbelievable incompetent staff now here. Daughter had severe adverse event with med they prescribed. Called 20 mins before closing. Told we would get return call. No response. Called front desk back 5 mins before close. Told now they had to see her but closing. Told we needed to arrive before close. Center few minutes from house and could have arrived with appropriate initial guidance. Obviously were not intending to call back and interested in leaving. Confused and lack concern. Been customer for years. Not any more. ... read more
Business response:
A message from Jessica Pendola - President of FastMed North Carolina Region. I'm very happy you had a good experience, but sorry to hear about the wait time. It is unusual and we do have ZipPass so patients can get in line online to help manage and control wait time issues when they do occur, but I understand traveling and ailments don't always allow for that. I do hope that you will keep us in mind for your future healthcare needs, and tell friends and family, too. Thanks again!
Understaffed. Rude woman at front desk. I was there before 3 other people but, seen after them (no their condition was not worse than mine). I waited 1 hour 45 minutes even, after this was my second visit. The PA was supposed to set me up with a specialist. It never happened. Stay away!
I went to that office to look for an antibiotic for my sore throat. They found me with a high blood pressure. They gave me the antibiotic then sent me to the emergency room Wake Med, Cary. There wake med gave me one pill and put me on blood pressure med. Fast Med billed my insurance $372.65. Wake med billed my insurance $1655. Now I have a nice family doctor that told me it was stupid to send me to the emergency room. I moved and just got their bill. I did go to their office to update my address. I found out today my F... read more
Business response:
We are sorry to hear about the trouble regarding your billing. We would like to have a billing team member connect with you directly so we can resolve this issue together. Will you contact us at CustomerRelations@FastMed.com? Thanks again.
STAY AWAY. Rude staff and nurse misdiagnosed my husband after spending 3 minutes with him. Their online payment gateway is archaic. Our bill went to collections (we got 2 bills of the 6 they said they sent). I got a call from someone at collections a month after I had paid our bill and they wanted a credit card over the phone for late fees and to ensure our credit wouldn't get dinged. I had no idea who they were. They were SO incredibly rude and condescending. Go to Rex Express on SW Cary Pkwy instead. They figured out ... read more
Business response:
We appreciate you sharing this review, Violet. We would like to have a billing team member connect with you directly to understand this situation so we can resolve this issue together. Will you please contact us at CustomerRelations@FastMed.com? Thanks again.
My 13 year old was crying. Literally. Just horrible. Slow service, employees not friendly. Go to Duke urgent care or other. Worth the extra 5 minute drive to go somep
Business response:
I'm sorry to hear about your customer service and wait time experience. We keep track of wait times and extended wait times are not the norm at FastMed. As for customer service, we have a patient-focused culture, hire carefully to ensure we have people who fit into that culture, and provide tons of training to sharpen customer service skills at every level. Simply put, we take it very, very seriously. I try to follow up internally to make thinks work better, so if you're willing please contact me so that I can understand... read more
This is a nice location and a larger urgent care than others in the immediate area....but that is the end of the positives. The staff was not friendly. Service is extremely slow. My husband had bronchitis. The visit took nearly as long as an ER visit and our insurance ended up applying the entire, costly visit to our deductible. I have learned my lesson and will go to another urgent care next time that can see patients quicker and file as a primary care office.
Business response:
Thank you for letting us know about the customer service and wait time you experienced, Amanda. We take such feedback very seriously and would appreciate if you could please contact us via email at CustomerRelations@FastMed.com. We'd like to connect you with the best person to take action on your feedback. Thank you!
I've been here a few times and more then half the visits I've been here people have got to go in to be seen before I have. If you come here don't be surprised if other people come in after you and get seen before you.
Business response:
A message from Jessica Pendola - President of FastMed North Carolina Region. First of all thanks so much for taking the time to write to us. Your concerns are our concerns, so we value your feedback. There are a number of factors beyond our control that can influence the order in which patients are seen, such as needing to triage patients in more urgent need of care. But in terms of your specific experience, if you would like to connect with me directly to discuss it please contact me at j.pendola@fastmed.com. I look for... read more
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 4.1 star rating with 1,341 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is closed now. It will open tomorrow at 8:00 a.m.