This profile has been claimed by the business owner or representative.
FastMed Urgent Care
- Urgent Care
- Winston-Salem, NC
About this business
Location details
310 South Stratford Rd, #120, Winston-Salem, NC, 27103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Rude nurse, unorganized and staff lacks competence. Worst urgent care clinic I ever dealt with.
Business response:
We take feedback very seriously, so we'd like to know more about what's behind your review, Reto. Will you send an email to CustomerRelations@FastMed.com sharing your experience with us so we can have the right person contact you? We'd appreciate the opportunity to address your concerns and learn from your experience. Thank you.
This place is awful!! Sooo slow! I was the only person in the waiting area and it took almost an hour to bring me back for a flu shot!! So ridiculous!! Tried to come on the previous day and walked out after waiting 30 min to just get called up for paper work! Fast med is not the appropriate name it should be called slow med!! This place is a joke! I'm a RN and would never want to work somewhere so inefficient as this place!
Business response:
We're sorry to hear about the wait time during your visit, Ivonne. We do everything we can to treat our patients as quickly as possible without sacrificing quality. You're always welcome to use our website's online check-in feature before heading in. Patients utilizing our online check-ins can expect to experience a greater than 50% reduction in wait times versus the typical walk-in patient not using the system. If there's anything else you think we should know, please feel free to contact us at CustomerRelations@FastMed.com... read more
DO NOT GO TO FASTMED URGENT CARE!!! THERE ARE PLENTY OF OTHER OPTIONS. 1. WRONG/INACCURATE DIAGNOSIS 2. WILL PUSH SUPPLIES ON YOU THAT YOU DON'T NEED 3. A WASTE OF TIME 4. WILL COST YOU This place is horrible and a complete waste of time. I went in to this Urgent Care due to an ankle injury and the Dr. (likely not even a real Dr.) requested x-rays and couldn't tell "for sure" if I had a fractured ankle or not, but said that I likely do and recommended I go see another Dr. to get the expert opinion. I did and the next ... read more
Business response:
We're very sorry to hear about your experience at FastMed. We strive to deliver quality medical care through our licensed, experienced healthcare providers. We'd like to get more information so our lead physician can look into this further. Will you contact us at CustomerRelations@FastMed.com so we can connect you with the lead physician? Thank you.
Very friendly desk staff only problem I have is I was charged for a dot physical and then only told at the end that I couldn't be approved because I needed some other certification before hand
Wait is far too long!!!! Running 1 hour at the minimum even with an online appt. Not sure what is taking so long to be seen but this is VERY frustrating!!!
Business response:
Lory, we truly appreciate your feedback and are sorry to hear that there was a wait when you visited. Our urgent care clinics are there for you when you need it most, such as on the weekends, holidays and after work and school hours when your primary care is closed. Rather than wait an average of four hours in the emergency room, our patients typically get taken care of and are out the door within an hour. You're always welcome to take advantage of our online check-in feature on our website.
My daughter went in yesterday at 8;00 with What she knew was a urinary tract infection. Tried to get ahead of it. Their cultures came back negative because it was too early so now, 24 hours later, she's in severe pain and discomfort at 5 am. If they would have just give her antibiotics she wouldn't be suffering!!!!! I as her mother am so angry because you cannot fix this with anyjond if pill. Will go to NOVANT next time.
I went to this location on Tuesday, March 7th (2017). The FastMed site states ""Our friendly staff is trained to check you in, determine your health issues, and get you on the road to recovery as efficiently as possible." In real life: I was taken back by an unprofessional nurse who did not call my name (she just nodded at me--had I not been the only patient in there, I would not have known it was my turn to be seen). The physician assistant, Ron, told me to go to the ER, there was nothing he would be able to do without show... read more
Business response:
Chante', thank you for taking the time to write a review and discuss the details of your visit with us offline. If there's anything else we can do, please don't hesitate to reach out.
I would give zero stars if I could. I brought my daughter in with a very high fever but wasn't sure if the thermometer was correct. I asked them to take it before moving on to the emergency room, which was where they said I needed to go. Someone came out and took her temp and said that it was only 101.8, so they could treat her. She was suppose to be next in line. We waited over 90 minutes for someone to come out to get her. Once we were back there, they took her temp again. It was over what they could treat there, and then ... read more
Business response:
Thank you for providing your feedback, Michele. We have a patient-focused culture and want to provide each patient a great experience. Please contact us so we can discuss this further, CustomerRelations@FastMed.com and connect you with the right person to take action on your feedback. Thanks.
My experience here was bad. After seeing the Fast Med doctor, I later saw my regular doctor to fix issues that were not resolved and what my regular doctor said conflicted what the Fast Med doctor said. I do not trust this facility and will never be going back.
Business response:
We were concerned to read about your healthcare experience, Julie. We strive to deliver quality, convenient care, and based on your recount you experienced neither. We try to personally look into any clinical issues raised by our patients. Will you email us at CustomerRelations@FastMed.com so we can put you in touch with a lead clinical provider to address your experience and concerns? Thank you.
Frequently asked questions about FastMed Urgent Care
How is FastMed Urgent Care rated?
FastMed Urgent Care has a 3.9 star rating with 1,415 reviews.
When is FastMed Urgent Care open?
FastMed Urgent Care is open now. It will close at 8:00 p.m.