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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great. Service. Thanks
Business response:
Hello, Salvator. Thank you for the five-star review! We look forward to your continued membership with Firstmark Credit Union.
Excellent Customer Service Appreciated On Time for Appointment
I was very impressed with all the help that was given to myself and my wife, very satisfied..
Business response:
Richard, we are grateful for your trust in Firstmark. Your satisfaction is our top priority!
Super great !!
Business response:
Richard, we are pleased to hear you had such a wonderful experience with us!
Greg is truly the reason I’m still banking here—no question about it. His service is absolutely next level. He’s always incredibly responsive, patient, and genuinely invested in making sure everything is handled perfectly. No matter the situation, Greg goes above and beyond to make things easy, clear, and completely stress-free. What really sets him apart is how much he actually cares. You can tell he’s not just doing his job—he’s looking out for you and making sure you’re taken care of every step of the way. He’s knowledgea... read more
Business response:
Hello Makyla, We are grateful that Greg's dedication and genuine care make your banking experience exceptional. The investment he provides in your success reflects our core values as a credit union. Thank you for taking the time to thoughtfully and eloquently share your overall interactions with Greg. We appreciate your review and membership! Best, Firstmark Credit Union
Adrian was absolutely amazing throughout my loan process! 🙌 He was super responsive, knowledgeable, and made everything feel easy and stress-free. He explained things clearly, kept me updated the whole time, and truly went above and beyond to make sure everything went smoothly. You can tell he genuinely cares about his clients. Highly recommend Adrian if you’re looking for someone reliable, efficient, and great to work with!
Business response:
Hi Makyla, Thank you for your wonderful review and feedback! We are happy to hear that Adrian made your loan process smooth and stress-free. We appreciate you highlighting his responsiveness and care. Let us know how we can help you again in the future! Best, Firstmark Credit Union
Do not get a loan with FMCU! We have a second mortgage with them. After opening it they needed our homeowners insurance (again) which I promptly provided, couple of months go by they needed the homeowners insurance again and I provided it but now they want the insurance company to call them so we did a three-way call and the insurance company told them that my policy was active like it's been for the last 23 years and the insurance company sent over my binder/declaration page. A week goes by and they charged me $3,800 for fo... read more
Business response:
Hello Brandy, We’re sorry for the frustration you experienced regarding your homeowners insurance. We understand how stressful situations like this can be, and we appreciate you giving us the opportunity to review and address the concerns with your loan and insurance. If you have any additional questions or need further assistance, please don’t hesitate to contact us at (210) 442‑0100. We’re here to help. Thank you, Firstmark Credit Union
Very good. Excellent help.
Thank you for all your help. The lady assisting me was so informative and answered all my questions and helped me purchase the bonds I needed.
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,670 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open on Monday at 9:00 a.m.