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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a 9:30 a,m appointment with Alice Pereles. However, a wall-in family occupied her time from before 9:25 am (when I arrived until around 10:30 am. I was about ready to leave when the branch mamager pulled me into his office and set up two new CD's. I don't know why I bothered to set up the appointment if walk-in's go ahead of those with appintments.
Setting up the pre loan was really excellent. Cruz Alaniz very professional & helpful. Actually trying to get the loan assured while trying to buy a car was not as smooth. In all, we probably had to talk to 5 different associates. Had we not continued to call it would have not been completed. The problem seems to be a first come first serve model so one can never talk to the same person. All were helpful but the experience not good.
Well it's was ok ,,only took to long,never had been to long in a bank just to open a account.
Business response:
Hi Belinda, We apologize for the long visit and are grateful you chose us for your account. Hopefully, we can provide you with a faster experience in the future. Thank you for your honest review and feedback. Best, Firstmark Credit Union
I was in on a Friday at the location on Huebner and had the MOST difficult time. All I asked for was an updated debit card as my card was expiring. First of all i was greeted in the most unfriendly way. And furthermore was told I couldn't do it. I've banked with Firstmark over 8 yrs and never have I been treated this way. Roxanne, supervisor was absolutely unprofessional. I will be taking my investments elsewhere. I called customer service and was able to get a new card after all in the branch. Firstmark please do better. ... read more
Business response:
Hello, We are deeply sorry to hear about your experience. This is not the level of service we aim to provide. We value your membership with Firstmark and appreciate your feedback. We spoke with the team regarding your comments and discussed how we can provide a friendlier member experience in the future. Thank you for sharing, and we hope to continue serving you in the future. Best, Firstmark Credit Union
At first I attempted to open a CD account online. Filling out info, one question ask my duration of retirement. I provided that information. At the end of the process where one can review your application, instead of saying “duration of retirement” it says “duration of employment”. That is two VERY DIFFRENT periods, retirement vs employment. Due to this glitch, I had to call into the FMCU service center and have a customer service representative complete the application. She was not able to see the glitch on her end. I then... read more
Business response:
Hello Lynne, We're glad you were able to open your new CD. Thank you for sharing your experience and bringing the online application question to our attention. We appreciate your patience and working with our call center team to complete the application. Your feedback is valuable, and we are looking into the application wording. We strive to make our online services as clear and user-friendly as possible. Thank you again for the feedback and the five-star review! Best, Firstmark Credit Union
A breach occurred and FMCU is not interested in determining the cause. The breach did not involve a loss of funds, evidence was presented and still no explanation.
My experience was very professional. Ms. Dulce Alvarez was very well presentable. She answered all my questions I had and went out of her way to ask me if l had more question about the loan just to let her know. She explained herself very professional. I highly recommend her for helping others as she has helped me
Business response:
Hello, Mauro! It's fantastic to hear about your great experience with Dulce at our Zarzamora location. Did you mean to rate us a five on your experience? If so, hopefully, you can update your review. We appreciate you taking the time to share your review. Thank you for your membership and look forward to serving you again soon. Sincerely, Firstmark Credit Union
I would like to say that the assistance we received was excellent and we didn’t feel rushed. I would recommend Your financial service to anyone needing help. Alice Perales assisted yesterday and then we were assisted by Destiny today. They were both great.
Business response:
Hi Alice, We're thrilled to hear about your positive experience with our team members, Alice and Destiny! We strive to provide excellent service to all our members, and we are happy to hear that you were satisfied with your experience with our staff. It is wonderful to know that you had a great experience and would recommend Firstmark to others. Thank you for your membership! Best, Firstmark Credit Union
I opened a basic checking. While verifying all info was correct I decided to open a power of the dollar instead
Business response:
Hi Irma, We appreciate your feedback and membership. We're excited to hear about your decision to open a Power of the Dollar Checking account. We look forward to serving you again in the future! Sincerely, Firstmark Credit Union
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,670 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open on Monday at 9:00 a.m.