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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Your teller was very friendly and helpful.
Business response:
Hello Ronald, We are thrilled that our team member was friendly and helpful! Thank you for taking the time to share your experience. We hope to assist you again in the future. Let us know how we can help! Best, Firstmark Credit Union
The customer service was excellent on the both days that I was there. I was very impressed with how smooth everything went. The loan officers were very professional, courteous, and took their time in explaining everything. Thank you to Kyle Clemons and Tanya at the Mission branch.
Business response:
Hello Teresa, We are thrilled about your positive experience and found our member service helpful during the loan process. It's our goal to provide each member with professional and courteous assistance while explaining everything thoroughly. We appreciate your kind words! Hopefully, we continue to provide you with the same level of service in the future. Best, Firstmark Credit Union
Representatives and overall personnel are very attentive and helpful
Business response:
Hello Dolores, Thank you for your positive feedback. We are delighted to hear that you found our representatives and overall personnel to be attentive and helpful. We strive to provide excellent service to all our members! We appreciate your kind words and look forward to continuing to serve you with the same level of dedication and support in the future. Best, Firstmark Credit Union
Your people that answer the phone are so helpful and never seem rushed. I have had this person on at least 3 other times and every time she was very helpful.
Business response:
Hi Ruth, We are ecstatic to hear that our team was helpful and attentive to your needs. It's great to know you have had consistently positive experiences with the same team member from our call center. We strive to provide excellent service to all members, and we're glad this has been your experience. Thank you for your valuable feedback and for taking the time to share it with us. Best, Firstmark Credit Union
Very helpful Maria help me out a great deal. I was very impressed with her.
Business response:
Hello Michael, We are thrilled that Maria was so helpful on your visit! Our team members, strive to provide excellent service to all our members. Thank you for taking the time to share your positive experience with us. We truly appreciate your feedback and look forward to continuing to serve you in the future. Best, Firstmark Credit Union
Raul and Priscilla did a great job. With answering my questions and helping me get this done.
Business response:
Hi Rogerio, Thank you for taking the time to share your feedback about the Bitters team. We aim to provide quality, helpful service to all our members. We value your review and are glad we were able to accomplish what you needed. In the future, let us know how we can assist you again, and look forward to the opportunity. Best, Firstmark Credit Union
The second attendant was very helpful, but the first attendant departed without explanation???
Business response:
Hi Jose, Thank you for sharing your experience. We apologize for the unexpected departure of the initial team member. They had to tend to a family matter. We are happy to hear the next team member was helpful and able to assist you! We strive to provide consistent, high-quality service to all our members. We appreciate your understanding and value your membership! Best, Firstmark Credit Union
The Firstmark representative was very helpful and answered my questions.
Business response:
Hello Suzette, Thank you for sharing your experience with us! We genuinely admire your positive feedback. Our team strives to provide excellent service, and it's great to know we met your expectations. Best, Firstmark Credit Union
Excellent customer service
Business response:
Hi Sergio, Thank you for taking the time to share your review! We're pleased to know you received excellent service. We aim to provide the best possible experience for all our members, and it's great to know that our team met your expectations. Let us know how we can help you in the future. Best, Firstmark Credit Union
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.5 star rating with 5,080 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is closed now. It will open on Monday at 9:00 a.m.