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Firstmark Credit Union
- Credit Unions
- San Antonio, TX
About this business
In 1932, ten teachers signed a charter to begin San Antonio Teachers Credit Union and served members from the original location at Fox Tech High School. Firstmark has grown the initial $475 investment to almost 100,000 members and over $1 billion in assets and continues to advance a legacy of helping members live out the highest vision for themselves. Today, the Firstmark Foundation, a 501(c)(3) Public Charity, exists to make a tangible, positive impact in the education community through the collective support of the members... read more
Location details
2023 Gold Canyon Dr, San Antonio, TX, 78232, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:30 p.m. | |
| Tue | 9:00 a.m. to 5:30 p.m. | |
| Wed | 9:00 a.m. to 5:30 p.m. | |
| Thu | 9:00 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The customer service exceed my expectation. Each person took time and valued me and my input. Thank you. God Bless
Business response:
Hello, Sonya. What a great review! Your feedback is important to us, and we are grateful to hear we exceeded your expectations. Thank you for choosing Firstmark Credit Union.
Went to the Culebra location and added another Share to my Account. Richard from Culebra made it a smooth and quick process. Very friendly staff. Keep up the good work!
Business response:
Thank you for your review, Johanna! We look forward to continually serving you at Firstmark Credit Union.
Melina Crenshaw, Senior Member Service Specialist at Gulfdale location, is first-class at customer service! I had a challenging need and she did not hesitate. She took charge and made things happen. She cares and that means a lot! We need more people like Melina! Melina makes FirstMark even better! She deserves a big shout out and should be commended for her hard work!
Business response:
We appreciate your feedback and review of the service provided to you by Melina! We made sure to share this with her and the leaders within the credit union. Thank you for choosing Firstmark Credit Union for your banking needs!
Apologies, I didn’t like the other options because they were asking for more info but It was a totally pleasant and very helpful experience Vanessa went above and beyond and made the whole loan process a breeze! Thanks again for all your help
Business response:
Hello, Eddie. We appreciate you taking the time to leave us a review and glad we could provide you with a positive experience! Thank you for choosing Firstmark Credit Union.
Sonia Montenegro & the associate who was training her provided excellent customer service & were extremely professional. They were very thorough while explaining the wonderful offers that Firstmark provides. I highly recommend them both to anyone looking to open an account! ❤️
Business response:
We appreciate you taking the time to leave us this five-star review, Cynthia! It's our goal to provide professional member service to all our members. Thank you for choosing Firstmark Credit Union!
Very courteous and helpful By Mary Jane Rodriguez
Business response:
Hi, Thank you for your kind words. We're delighted to hear that our team was courteous and helpful during your experience. We strive to provide excellent customer service and are always happy to hear that our staff has gone above and beyond to make your experience a positive one. We look forward to serving you in the future. Best, Firstmark Credit Union
Great experience very friendly and professional i would highly recommend and look forward to doing business with this bank
Business response:
We appreciate the recommendation and look forward to your membership, Ben! Thank you for choosing Firstmark Credit Union.
Very professional . it was very 👍 Good
Business response:
Thank you for the review, Juan. We look forward to your membership with Firstmark Credit Union!
I have been a member for a long time and I have always received excellent customer service from the organization and this branch. I feel valued as a member and have received wonderful service. The employees are always professional, courteous, and very pleasant to deal with. As for the people complaining about being charged to cash a check, if you're not a member then banks and credit unions usually charge a small fee. I used to be a member of what is now called Credit Human, and even as a member I was charged multiple fees ... read more
Business response:
Hello, Mary. We appreciate your long-standing membership and grateful for you taking the time to share your experiences with us. We look forward to continuing to provide excellent member service to you at the Bitters location or wherever you visit. Thank you for being a Firstmark Credit Union member!
Frequently asked questions about Firstmark Credit Union
How is Firstmark Credit Union rated?
Firstmark Credit Union has a 4.8 star rating with 3,629 reviews.
When is Firstmark Credit Union open?
Firstmark Credit Union is open now. It will close at 5:30 p.m.